Myrna NealLocal Guide · 481 reviewsTotal number of Google reviews Myrna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAttended a baby shower. It was very nice.
The Diamond Event Center
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%73+46.4Reliability 28%69+19.5Replies to reviews 8%48+4Experts Score= 70Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 17 banquet hallsPosition by Experts Score among all companies we track in this category. · better than 50%
4.8 ★★★★★ 20 Google reviews · 22 photos
85%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
Jul 2026latest review
The Diamond Event Center at a glance
Google reviewers rate the Burton venue 4.8 out of 5 based on 20 reviews, with the owner responding to 10% of them. Customers frequently praise the clean, beautiful decor, professional staff, and strong communication for events like baby showers and weddings. However, a recurring criticism involves pricing transparency, with one reviewer alleging that the owner quoted a wedding price double the highest listed package rate and behaved unprofessionally.
- Google rating: 4.8 out of 5 from 20 reviews (85% five-star).
- Reviews on this page: 20 Google reviews (17 with written comments, 3 with photos).
- Owner responses: the business replied to 10% of reviews.
- Most recent review: July 29, 2026.
- Service: Banquet Hall serving Burton, Ohio.
Data from Google, last updated November 1, 2026.
Score profile vs other banquet halls
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Diamond Event Center: 73/100 on this factor. Category median: 73.B
73
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Diamond Event Center: 69/100 on this factor. Category median: 78.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 71.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 18.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Diamond Event Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Diamond Event Center: 48/100 on this factor. Category median: 30.C
48
Bar = this company · dark tick = category median.
Star ratings
20 Google reviews we collected
- 5 stars1785%
- 4 stars210%
- 3 stars00%
- 2 stars15%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
- Praise1488%
- Complaints213%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude744%
- Would recommend425%
- Quality & results213%
- Speed & response16%
- Communication16%
- Price & value16%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was very nice.”
“Her creative direction was literally an 10/10 and everything ran smoothly.”
“The decor and attention to detail is unmatched.”
“Clean, professional, and timely.”
“Everything was beautiful, communication was great and the owner has a good eye for detail 🩷”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Tyree7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We hosted a baby shower at The Diamond Event Center and it was perfect! The space was beyond beautiful, the event planner was awesome. Her creative direction was literally an 10/10 and everything ran smoothly. Highly recommend for any special event!
Shontasia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Everything was beautiful, communication was great and the owner has a good eye for detail 🩷
TashiaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
I was just at The Diamond event center. Yesterday. And it was beautiful in the inside. I would recommend this one in Willowick 30610 Lakeshore Blvd.
Veda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
The venue was turned into a total butterfly fairytale for my daughter’s baby shower. The owner goes above and beyond with attention paid to every little detail. I would highly recommend this venue to anyone who appreciates perfection. Thank you so much for such a beautiful experience.
Harold12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Amazing venue, phenomenal staff and Tanisha was beyond accommodating. The decor and attention to detail is unmatched. I would recommend ten times over! Thanks to The Diamond Event Center and team for ensuring my family and I had a mind blowing event.
Jameka6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Lovely venue... Clean restrooms... beautiful decor...Professional staff! This is IT!
Photos
Customer reviews
4.8 ★★★★★ 20 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jessica Jones6 reviewsTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleClean, professional, and timely.
Aaron KyleLocal Guide · 18 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful Place !
Tyree Conwell7 reviewsTotal number of Google reviews Tyree has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe hosted a baby shower at The Diamond Event Center and it was perfect! The space was beyond beautiful, the event planner was awesome. Her creative direction was literally an 10/10 and everything ran smoothly. Highly recommend for any special event!
Shontasia Ford4 reviewsTotal number of Google reviews Shontasia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything was beautiful, communication was great and the owner has a good eye for detail 🩷
La'Shai Moss8 reviewsTotal number of Google reviews La'Shai has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI hate to do this but recently I attended a wedding and was also apart of this day that was at this venue and coordinated with the owner. Though the decorations were very beautiful the owner was absolutely unprofessional and not pleasing. The owner does not have a wedding package and will run a random price on you double the amount of the highest package price that is listed on their website. Please be very careful when picking out a venue and make sure you are able to have access for early set up and etc. I understand the business world but I have never been so disappointed with an owner that carries an ugly attitude meanwhile being rude to their client and making it known that “money talks” as she stated ! If anything this venue is more so for a baby shower , retirement party , children’s birthday parties or just small gatherings in general that accommodates a party of 30 people max. The venue is very small, has one bathroom , one way entry and exit! Please do your research and don’t let just pictures draw you in !
Response from the owner · a year ago
Sorry you were not at my venue, it’s unfortunate that you had that experience but this hall you are speaking of is not mine
Tashia PayneLocal Guide · 18 reviewsTotal number of Google reviews Tashia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI was just at The Diamond event center. Yesterday. And it was beautiful in the inside. I would recommend this one in Willowick 30610 Lakeshore Blvd.
Boerboel Breeders OhioLocal Guide · 22 reviewsTotal number of Google reviews Boerboel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat place n people
Response from the owner · 3 years ago
Thanks for the review
Veda Williams5 reviewsTotal number of Google reviews Veda has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe venue was turned into a total butterfly fairytale for my daughter’s baby shower. The owner goes above and beyond with attention paid to every little detail. I would highly recommend this venue to anyone who appreciates perfection. Thank you so much for such a beautiful experience.
Harold Sturkey12 reviewsTotal number of Google reviews Harold has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing venue, phenomenal staff and Tanisha was beyond accommodating. The decor and attention to detail is unmatched. I would recommend ten times over! Thanks to The Diamond Event Center and team for ensuring my family and I had a mind blowing event.
Business details
- Address: 30510 Lakeshore Blvd, Willowick, OH 44095
- Phone: (216) 998-1005
- Website: aliahcreations.com
- Service area: Burton, OH