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The Exercise Coach

Personal trainer · Louisville, KY · reviewed since 2024

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 54 health coachesPosition by Experts Score among all companies we track in this category. · better than 70%
5.0 ★★★★★ 22 Google reviews · 22 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
May 2026latest review

The Exercise Coach at a glance

Google reviewers rate The Exercise Coach in Louisville five stars based on twenty-two reviews, with the owner responding to ninety-five percent of feedback. Clients describe the facility as clean and welcoming, noting that trainers are knowledgeable, professional, and attentive to specific needs. The twenty-minute session format is frequently cited as effective for busy schedules, producing noticeable strength and core results. Appointments consistently run on time, and staff are perceived as supportive and helpful, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 5.0 out of 5 from 22 reviews (100% five-star).
  • Reviews on this page: 22 Google reviews (13 with written comments).
  • Owner responses: the business replied to 95% of reviews.
  • Most recent review: May 21, 2026.
  • Service: Health Coach serving Louisville, Kentucky.

Data from Google, last updated October 29, 2026.

Score profile vs other health coaches

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction99Reliability98Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 99 (median 97)Reliability: 98 (median 98)Momentum: 100 (median 100)
The Exercise CoachHealth Coaches median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Exercise Coach: 99/100 on this factor. Category median: 97.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Exercise Coach: 98/100 on this factor. Category median: 98.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Exercise Coach: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 71.–
–

Bar = this company · dark tick = category median.

Star ratings

22 Google reviews we collected

  • 5 stars22100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 13 written reviews

  • Praise9100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude333%
  • Quality & results222%
  • Speed & response222%
  • Would recommend222%

What customers talk about

We read 13 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Knowledgeable, professional coaches.”
  • “And, GREAT results.”
  • “The appointments always run on time.”
  • “I highly recommend the Exercise Coach.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Jane6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Safe, clean and welcoming environment. The appointments always run on time. Trainer dedicated to my specific needs. And, GREAT results.!!

Reasonable priceService not listed
Sequoia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My cousin Kendrick porter owns exercise coach in Saint Matthews.i was there for a twenty minute stretch. It was the best stretch ive had he really gets into detail of what he’s doing on each part of the body he works with. Thank you !

Dee5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent program for all, but especially people with a busy schedule. Great results with less time commitment!

RichardLocal Guide · 182 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been doing strength training at the Exercise Coach in St. Matthews since the first of the year. I am very pleased with the process, the equipment and the staff. I am working on strengthening my core and feel I have made noticeable progress. The appointments are always on time. The staff is very attentive…

Nancy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been going to the Exercise Coach for three years. In that time I have definitely grown stronger and more importantly, I have stuck with the program. Kendrick and his staff are wonderful and the sessions are only 20 minutes. I highly recommend the Exercise Coach.

Michelle7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This place is great. 20 minutes in and out. Amazingly you get results with this short workout. The staff is great also. Highly recommend. Michelle h

Photos

Customer reviews

5.0 ★★★★★ 22 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Jane Smith6 reviewsTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Safe, clean and welcoming environment. The appointments always run on time. Trainer dedicated to my specific needs. And, GREAT results.!!

  • Price assessment: Reasonable price
  • Services: Service not listed
Response from the owner · 5 months ago

Jane thank you! We look forward to helping you achieve your fitness goals.

margaret thomas10 reviewsTotal number of Google reviews margaret has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Knowledgeable, professional coaches.

Response from the owner · a year ago

Margaret thank you! We look forward to helping you achieve your fitness goals.

Pam Wessel14 reviewsTotal number of Google reviews Pam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can commit to anything for 20 minutes.

Response from the owner · a year ago

Thank you Pam. 20 minutes is we need. We look forward to helping you achieve your fitness goals.

Sequoia Hogue3 reviewsTotal number of Google reviews Sequoia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My cousin Kendrick porter owns exercise coach in Saint Matthews.i was there for a twenty minute stretch. It was the best stretch ive had he really gets into detail of what he’s doing on each part of the body he works with. Thank you !

Response from the owner · a year ago

Thank you Sequoia. Detail is key.

Dee Anna Hatfield5 reviewsTotal number of Google reviews Dee has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent program for all, but especially people with a busy schedule. Great results with less time commitment!

Response from the owner · a year ago

Dee Anna, thank you! Just 20 minutes twice a week is all we need. We're excited to support you in reaching your fitness goals.

Richard RaglandLocal Guide · 182 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been doing strength training at the Exercise Coach in St. Matthews since the first of the year. I am very pleased with the process, the equipment and the staff. I am working on strengthening my core and feel I have made noticeable progress. The appointments are always on time. The staff is very attentive and helpful. I feel the Exercise Coach is a safe and efficient way to do strength training, especially for older adults.

Response from the owner · a year ago

Thank you, Richard. We are excited to support you on your journey. Your fitness goals matter to us, and we are committed to helping you achieve them.

Nancy Turner10 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been going to the Exercise Coach for three years. In that time I have definitely grown stronger and more importantly, I have stuck with the program. Kendrick and his staff are wonderful and the sessions are only 20 minutes. I highly recommend the Exercise Coach.

Response from the owner · a year ago

Thank you, Nancy. We truly appreciate your dedication and are here to support you in reaching your fitness goals.

Michelle Hertzman7 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This place is great. 20 minutes in and out. Amazingly you get results with this short workout. The staff is great also. Highly recommend. Michelle h

Response from the owner · a year ago

Thanks Michelle. We look forward to helping you achieve your fitness goals.

Gregg BudenaersLocal Guide · 26 reviewsTotal number of Google reviews Gregg has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome workout! The most intense 20 minute workout you'll ever do! (As long as you put the effort in!) Courtney is an AWESOME trainer!!!!

Response from the owner · 2 years ago

Gregg, thank you. We look forward to helping you achieve your fitness goals.

michelle mcmasters hertzman5 reviewsTotal number of Google reviews michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great place! Love the short, but effective workout. The trainers are very knowledgeable and friendly.

Response from the owner · a year ago

Thanks Michelle! We look forward to helping you achieve your fitness goals.

The Exercise Coach on Google Maps →

Business details