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The Fix Car Care Clinic

Auto repair shop · Philadelphia, PA · reviewed since 2018

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%90+6.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#160 of 975 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 84%
4.9 ★★★★★ 188 Google reviews · 11 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
74%reviews answered by the owner
Oct 2026latest review

The Fix Car Care Clinic at a glance

Google reviewers rate The Fix Car Care Clinic 4.9 out of 5 based on 188 reviews, with the owner responding to 74% of comments. Customers frequently praise the shop for clear communication, fair pricing, and same-day availability for services like inspections, oil changes, and brake repairs. Some low-star reviews cite scheduling conflicts and perceived overcharging on necessary repairs, though most feedback highlights efficient, honest service and helpful post-repair support.

  • Google rating: 4.9 out of 5 from 188 reviews (97% five-star).
  • Reviews on this page: 188 Google reviews (160 with written comments, 3 with photos).
  • Owner responses: the business replied to 74% of reviews.
  • Most recent review: October 21, 2026.
  • Service: Auto Repair Shop serving Philadelphia, Pennsylvania.

Data from Google, last updated November 5, 2026.

Score profile vs other auto repair shops

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

Satisfaction95Reliability89Craft & service100Value100Momentum100Replies to reviews90Satisfaction: 95 (median 88)Reliability: 89 (median 85)Craft & service: 100 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 90 (median 60)
The Fix Car Care ClinicAuto Repair Shops median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Fix Car Care Clinic: 95/100 on this factor. Category median: 88.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Fix Car Care Clinic: 89/100 on this factor. Category median: 85.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Fix Car Care Clinic: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Fix Car Care Clinic: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Fix Car Care Clinic: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Fix Car Care Clinic: 90/100 on this factor. Category median: 60.A
90

Bar = this company · dark tick = category median.

Star ratings

188 Google reviews we collected

  • 5 stars18397%
  • 4 stars21%
  • 3 stars11%
  • 2 stars11%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 160 written reviews

  • Praise36698%
  • Complaints62%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1470%
  • Reasonable630%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7320%
  • Honesty & trust6818%
  • Speed & response6217%
  • Price & value6016%
  • Would recommend4913%
  • Quality & results4111%
  • Communication195%

What customers talk about

We read 160 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Refreshingly clear and courteous communication, these guys really care!”
  • “It’s refreshing to find a local shop that feels honest, reliable, and genuinely cares about its customers.”
  • “What stood out most was how helpful and responsive they were even afterward when we had a few questions.”
  • “affordable and convenient location to get my EV inspected.”
  • “I highly recommend this shop, I had someone change my battery terminals and he didn't place the wires in properly so my car wasn't running correctly.”
    “I cannot recommend this place more!”
  • “They got it done quickly, and since they’re only a couple doors down from my house, they even parked it back in front of my house when they were finished.”
    “He says the brakes didn't work and started quoting me the issues for thousands of dollars.”
  • “They’re easy to reach, communicate clearly, and get the work done when they say they will.”

People customers mention

  • Philly 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired The Fix Car Care Clinic for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

Matt6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Refreshingly clear and courteous communication, these guys really care! They also order parts with good warranties. I'm sure there are other great things to list, but this is what I've noticed so far.

Samantha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Very kind and considerate service! Plus got me in the same day for an oil change.

Reasonable priceOil change
YigitLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We’re really glad to have a shop like this in our neighborhood. They recently helped us with my wife’s car, and we were very happy with the entire experience. They’re easy to reach, communicate clearly, and get the work done when they say they will. What stood out most was how helpful and responsive they were even…

Reasonable priceVehicle InspectionBattery
MariaLocal Guide · 586 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

affordable and convenient location to get my EV inspected. Service was very friendly

Great price
Emily10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The Fix was so helpful when I needed my brakes serviced- I was sick of taking my car to the dealership where I felt they were taking advantage of me and I always seemed to have an issue with the car they needed to fix. The dealer quoted me over $800 for what the fix was able to do for me for substantially cheaper!…

Great price
Stacie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Best experience at any shop I have had in my entire life- the owner is so kind and patient explains everything and doesn’t do any work without consent from the owner. Incredibly fair prices and above and beyond customer service, care, knowledge and friendliness. I cannot recommend this place more! I was burned by…

Great priceVehicle InspectionAuto maintenanceService not listed

Photos

Customer reviews

4.9 ★★★★★ 188 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Matt Lesko6 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Refreshingly clear and courteous communication, these guys really care! They also order parts with good warranties. I'm sure there are other great things to list, but this is what I've noticed so far.

Samantha L5 reviewsTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very kind and considerate service! Plus got me in the same day for an oil change.

  • Price assessment: Reasonable price
  • Services: Oil change
Yigit Ali ErcanLocal Guide · 60 reviewsTotal number of Google reviews Yigit has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We’re really glad to have a shop like this in our neighborhood. They recently helped us with my wife’s car, and we were very happy with the entire experience. They’re easy to reach, communicate clearly, and get the work done when they say they will. What stood out most was how helpful and responsive they were even afterward when we had a few questions. It’s refreshing to find a local shop that feels honest, reliable, and genuinely cares about its customers. We’ll definitely be coming back for future repairs, maintenance, and inspections. Highly recommend!

  • Price assessment: Reasonable price
  • Services: Vehicle Inspection, Battery
Maria ReginaLocal Guide · 586 reviewsTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

affordable and convenient location to get my EV inspected. Service was very friendly

  • Price assessment: Great price
Emily Wavrek10 reviewsTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Fix was so helpful when I needed my brakes serviced- I was sick of taking my car to the dealership where I felt they were taking advantage of me and I always seemed to have an issue with the car they needed to fix. The dealer quoted me over $800 for what the fix was able to do for me for substantially cheaper! The team was super friendly and communicative- I brought in the car and it was done in a day. I will definitely be taking my car here for all future needs!

  • Price assessment: Great price
Stacie Hawkes4 reviewsTotal number of Google reviews Stacie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best experience at any shop I have had in my entire life- the owner is so kind and patient explains everything and doesn’t do any work without consent from the owner. Incredibly fair prices and above and beyond customer service, care, knowledge and friendliness. I cannot recommend this place more! I was burned by another shop VERY nearby and was so impressed with how they handled business here. I will absolutely be going back and recommending to everyone I know! Thank you again!!!

  • Price assessment: Great price
  • Services: Vehicle Inspection, Auto maintenance, Service not listed
Sarah Chaffee3 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

So happy to have this place so close! I just had my inspection done here. I made the appointment the day before and they had my car inspected and passed in under two hours. Didn’t try to upcharge me on anything. I will definitely be coming back for regular service.

  • Price assessment: Great price
  • Services: Vehicle Inspection
Joyce Anderson10 reviewsTotal number of Google reviews Joyce has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely amazing! Brought in my Jeep Cherokee to be fixed and they were absolutely amazing. I would definitely recommend to anyone!!

  • Price assessment: Great price
John KirklandLocal Guide · 27 reviewsTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing mechanics that have day of availability. Prices are always fair and they will always work with you.

  • Price assessment: Great price
Joe McCormick2 reviewsTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

It’s great having a trustworthy local mechanic right in the neighborhood. A while back, I was thinking about buying a car and stopped by to have them take a look at it. They inspected it for me and let me know any issues that could come down the line with that particular car, which was really appreciated and helped me out a lot. I recently ended up buying a different car and brought it back to them for an inspection. They got it done quickly, and since they’re only a couple doors down from my house, they even parked it back in front of my house when they were finished. Good people, fair, and the kind of local business you’re happy to have nearby. Definitely recommend!

  • Services: Vehicle Inspection

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Business details