Auto repair shop · Pelham, AL · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 92 garage door repair servicesiPosition by Experts Score among all companies we track in this category. · better than 30%
4.9★★★★★504 Google reviews · 24 photos
96%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite honest diagnostics, clear communication, and reasonable pricing as key reasons for their loyalty to The Garage. Services range from routine maintenance to complex repairs, with many noting the shop avoids unnecessary upsells. However, a recurring criticism involves significant delays in completing scheduled appointments, such as oil changes and tire rotations, taking several hours longer than expected.
Google rating: 4.9 out of 5 from 504 reviews (96% five-star).
Reviews on this page: 504 Google reviews (423 with written comments, 5 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 16, 2026.
Service: Garage Door Repair Service serving Pelham, Alabama.
Data from Google, last updated October 25, 2026.
Score profile vs other garage door repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
The GarageGarage Door Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Garage: 90/100 on this factor. Category median: 95.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Garage: 86/100 on this factor. Category median: 94.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Garage: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Garage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Garage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Garage: 66/100 on this factor. Category median: 93.B
66
Bar = this company · dark tick = category median.
Star ratings
504 Google reviews we collected
4.9of 5
5 stars48696%
4 stars71%
3 stars10%
2 stars10%
1 star92%
Praise vs complaints
Phrases our text analysis found in 423 written reviews
98%praise
Praise83498%
Complaints152%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1930%
Reasonable4165%
Overpriced12%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust20624%
Staff & attitude14117%
Price & value12615%
Quality & results11814%
Would recommend9812%
Speed & response9411%
Communication668%
What customers talk about
We read 423 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Trustworthy, reliable, honest, great communication.”
“I can’t speak on anyone else’s experience but I wouldn’t recommend these liars if it were the last place on earth.”
“The kindness and generosity of this place always exceeds my expectations.”
“We trust The Garage to give honest opinions and reasonable prices.”
“You need to adjust your overpriced services to keep customers.”
“It's great to be able to have quality work done by good friends.”
“Fixed breaks messed up next day”
“I gave them 5 stars only because 10 wasn’t an option.”
“AVOID THIS PLACE.”
“We came in asking for a certain service, assuming a certain problem and they were quick to ensure us that it was unnecessary!”
“They communicated at every step for us and saved us money at every turn.”
People customers mention
Bob16 reviews
Birmingham13 reviews
Jason7 reviews
Mackey5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Garage for 8 kinds of job. Pick one to see what they paid and said.
Joel1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Another wonderful experience at The Garage. Mackey and Bob and others, went out of their way to explore an off-the-beaten path problem for us. We came in asking for a certain service, assuming a certain problem and they were quick to ensure us that it was unnecessary! They communicated at every step for us and saved…
Service not listed
M2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Super nice, super professional. Very efficient. They enjoy what they do and it shows in their work. The truck was towed in due to a leaky radiator. I noticed a couple of days later that they had topped off the air in my tires. (Pressure had dropped with cooler temperatures.) I loved that extra effort.
Reasonable priceEngine repair
Elizabeth11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Excellent service as always! Trustworthy, reliable, honest, great communication. No pressure just great service.
Reasonable priceGeneral repairs & maintenance
Bryan3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Love the staff at The Garage! Always honest about the work that needs to be done!
Reasonable priceGeneral repairs & maintenance
Daniel2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Bob and the guys at The Garage always do a great job taking care of my vehicles. I appreciate the way they communicate. It’s never fun when you have car problems but it is comforting knowing they can be trusted. Highly recommend.
Reasonable priceAuto engine diagnostic
Chad1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
When you find an auto shop you trust, you go back. I’ll never trust my vehicles with anyone else. Honest and reliable! The give you the whole story and let you decide, no scare tactics, no upsell. I gave them 5 stars only because 10 wasn’t an option. If you need work done, trust The Garage
Another wonderful experience at The Garage. Mackey and Bob and others, went out of their way to explore an off-the-beaten path problem for us. We came in asking for a certain service, assuming a certain problem and they were quick to ensure us that it was unnecessary! They communicated at every step for us and saved us money at every turn. The kindness and generosity of this place always exceeds my expectations.
Services: Service not listed
M Moore2 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Super nice, super professional. Very efficient. They enjoy what they do and it shows in their work. The truck was towed in due to a leaky radiator. I noticed a couple of days later that they had topped off the air in my tires. (Pressure had dropped with cooler temperatures.) I loved that extra effort.
Price assessment: Reasonable price
Services: Engine repair
Karen Blake6 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Bob and the guys at The Garage always do a great job taking care of my vehicles. I appreciate the way they communicate. It’s never fun when you have car problems but it is comforting knowing they can be trusted. Highly recommend.
Price assessment: Reasonable price
Services: Auto engine diagnostic
Chad Burke1 reviewiTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
When you find an auto shop you trust, you go back. I’ll never trust my vehicles with anyone else. Honest and reliable! The give you the whole story and let you decide, no scare tactics, no upsell. I gave them 5 stars only because 10 wasn’t an option. If you need work done, trust The Garage
Price assessment: Reasonable price
Services: General repairs & maintenance, Auto engine diagnostic
Christine Harpole1 reviewiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
Top-notch customer service. We trust The Garage to give honest opinions and reasonable prices. They have great communication about timeline, servicing, and pricing. I also appreciate it when they give us a heads up when servicing will be needed in future, so we can plan accordingly. We highly recommend The Garage to all our friends!
