How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%66+4.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCOREThe Garage
Pelham, AL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #65Position by Experts Score among all companies we track in this category. of 92 garage door repair services · 4.9★ from 504 Google reviews
Report card
Percentile vs other garage door repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired The Garage for 8 kinds of job.
The Garage for general repairs & maintenance
Clear ✕All 61 Google reviews tagged “General repairs & maintenance” · showing 60
Awesome customer service!!!
Excellent service as always! Trustworthy, reliable, honest, great communication. No pressure just great service.
Love the staff at The Garage! Always honest about the work that needs to be done!
It's great to be able to have quality work done by good friends.
When you find an auto shop you trust, you go back. I’ll never trust my vehicles with anyone else. Honest and reliable! The give you the whole story and let you decide, no scare tactics, no upsell. I gave them 5 stars only because 10 wasn’t an option. If you need work done, trust The Garage
Excellent communication and customer service!
This team has been taking care of my family’s vehicles for nearly twenty years. We keep coming back to The Garage because we know and trust the people there. They’re straight shooters, do quality work, and treat our vehicles as if they were their own. I don't hesitate to recommend them any chance I get.
Bob and his crew at the garage do a fantastic job of taking care of us. We trust what they say and have no doubts about leaving our vehicles in their hands.
Have used The Garage for all our vehicles the last 8 years and they always do a great job. Staff is extremely courteous and explain clearly the issues and the cost to get them fixed. Highly recommend for oil changes to major engine repairs.
Always have a great experience at the Garage! I have used them for nearly 20 years and they have always done exactly what they said for the exact price quoted with no issues.
Highly recommended, thoroughly explained all the needed repairs. quickly repaired and got me back on the road.
Excellent job always
Absolutely the best! I've trusted them with my oil changes and routine maintenance for years. They're always honest, friendly, and never try to upsell me or take advantage of me as a woman. Great service, fair pricing, and people you can truly trust. Highly recommend!
I've had a lot of bad experiences with mechanics. Poor communication, multiple return trips to "fix" things they didn't get right the first time, money wasted, vehicle never ready when promised, etc. So I was a bit nervous to drop my vehicle off with someone I've never used before. I could give a long list of…
I have needed work on my car for too long, but finally took the plunge and went to The Garage with all of the car's problems. From the first phone call to make an appointement to dropping the car off, texts with updates about my car and finally pick up, the experience was outstanding. The best part, I feel like I…
We've been sent here twice over the years by friends because of The Garage's reputation for honesty, fairness, and great service. The team did not disappoint! Jason was communicative about what my Subaru Ascent needed when I thought it needed the brakes done and it actually turned out to be something else and they…
Truly the best customer service!
A very trustworthy Auto Shop. There’s not a lot of them out there.
The Garage is seriously the best. Out of every auto shop in the greater Birmingham area, I trust them to handle my vehicles the most. They are so kind and helpful, and they never try to upsell me. Plus, they drive me to and from my office on the days I need to leave my car with them. Full service! I recommend them…
The garage has been taking care of our family for over 10 years, and we’ve always had great experiences with them. We’ve needed several repairs over the past year, and each time they’ve been professional, reliable, and easy to work with. This visit stood out even more—when we picked up our son’s car, they had gone…
I have been going here for almost 20 years and there is a reason. I cant believe i havent posted a review before now. They are the best. They go beyond just repairing your vehicle. They will pray for or with you, they do work for the community and if you see them more than once, they become family. Their work is top…
Phenomenal customer service and complete honesty. Highly recommend using this company.
The repair and oil change were completed for less than the estimated quote!
These folks are very professional. Communication is great and the work is done right the first time every time.
We appreciate so much the friendly and professional care we are always greeted with at each phone call and visit. The waiting area is comfortable. The work is completed within a 30 minute period. We have never been disappointed.
The Garage, is hands down the best place to take any vehicle you have? If you want, it worked on correctly & thoroughly, and reasonably priced, this is way way way much better than taking it to any dealership. For any type of vehicle, and definitely better than express oil change. If I could give a 100 stars, I…
Fast service and no attempts to up sell.
Excellent service as always.
I have no idea how to repair anything on a vehicle . For that reason if I ever have a significant issue with one of my vehicles I always go to The Garage . I trust them to do the repairs correctly and treat me fairly on costs .
If anyone notices a bright star or a shining sun over the Pelham area, it’s certainly casting a beam of light directly on The Garage. Bob Carter and his mechanics diagnosed and repaired an ignition problem that’s been plaguing me for over 6 months. Additionally, they picked up a “roaring” noise from the rear of the…
Took our vehicle here based off a recommendation and they did not disappoint. They were quick to diagnose the issues, offered upfront pricing and a quick turnaround on repairs at a fair price. Our vehicle was back on the road in less than two working days and running better than ever. Highly satisfied with The Garage.
Ken Mackey has been a great ambassador for what type of people they are. They’ve already taken care of my daughters Camry my two sons Tundras, and my other daughters Sequoia and I can’t be any more proud & excited about working with these guys at the Garage in Pelham
Great service, great people, great experience.
The Garage in Pelham is great and I highly recommend them! They are honest and friendly. I can't say enough good things about this place, and I'm glad I found them!
We heard about them on WDJC and I have seen advertisement for this establishment on Nextdoor. When the power window stopped working on my wife’s car and Ford informed us they no longer work on her car due to age nor do they manufacture parts for it either. Thanks a lot Ford!! We consulted with Bob from the Garage…
Cannot say enough great things about The Garage. Always excellent communication and willing to work around my busy schedule. Efficient and quality service. Would recommend to all!
The Garage is the best auto maintenance place I have found and really enjoy taking our cars in to these guys. Very professional and courteous!
Quality work and met expectations on the timeline they set.
It’s tough to find a good and trusted mechanic. We have 5 cars in the family and I love that we have found The Garage. The team is unbelievable and great at what they do. I highly recommend them!!
The Garage has done so much for our family, we absolutely love them! Every staff member is warm and professional, and have always been honest every single time. We will not take our cars anywhere else!
the best in the business
I had a very good experience at the Garage in Pelham. They explained to me what was happening and advised me as to what to do. They saved me money when they could have tried something that may not have worked. I appreciated the time and care they gave my car and how respectfull they are every time I go.
I cannot recommend this business enough!! They caught something wrong with my car after trying for two years elsewhere. I knew something wasn’t right but took it in before my baby was born and they finally figured it out. Unfortunately, when I bought the car, it was not disclosed it had been in a wreck. The entire…
Appreciated the level of communication and personal service. We will be back for anything either of our vehicles need. Thank you!
I took my car to the Garage after spending 2 weeks with the dealer and they could not fix the problem and told me I needed a new engine for $13000, long story short the Garage was about to repair the problem and let me know it was ready before noon. A Big Thank You to the people at the Garage!!!
My car was repaired within 24 hours. I always get excellent service and great treatment. The employees are always honest.
Excellent Service.Prices are very fair.
They’re honest that’s for sure . I trust their expertise and they warranty their work . They communicate throughout the process and they’ve earned a long time customer .
Always courteous and honest. Wouldn’t go anywhere else!
Professional service with a personal touch. I trust them with my vehicles and more importantly my family’s safety. I highly recommend them.
I wish it was possible to give more than 5 stars on this review! I have been using The Garage for a few years now and I will never take my car anywhere else. They always get to the bottom of the problem and their customer service is AMAZING! 10 out of 10! A+++++
I’ve been using The Garage for several years now so I can give them high praise for consistently providing great service, and for being honest and transparent about needed repairs and associated costs. I never have to worry about being ripped off or sold unnecessary repairs or services. And that’s hard to find these days.
Bob and the guys at The Garage in Pelham really are the “old school” good,honest,do what they say kind of repair shop that is so hard to find these days. Anyone that comes into my shop that needs a repair or ask me if I know of a reliable repair shop, the first place I tell them is The Garage. I highly recommend them. You won’t be disappointed.
Great teamwork and customer service!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 61 | — |
| Oil change | 24 | — |
| Tires | 21 | — |
| Auto engine diagnostic | 15 | — |
| Brakes | 14 | — |
| Engine repair | 13 | — |
| Steering & suspension repair | 13 | — |
| Wheel alignment | 9 | — |
