iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 74 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★56 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Newcastle pet groomer five stars across fifty-six reviews, highlighting punctual appointments, clear communication, and reasonable pricing. Customers frequently praise the staff for handling anxious, elderly, or matted dogs with patience and gentleness, noting that the facility remains clean and dog-friendly. While no common criticisms appear in the provided excerpts, the owner has not replied to any of the reviews.
Google rating: 5.0 out of 5 from 56 reviews (100% five-star).
Reviews on this page: 56 Google reviews (52 with written comments, 19 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: October 8, 2026.
Service: Mobile Dog Groomer serving Newcastle, Oklahoma.
Data from Google, last updated October 25, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Grand Dog Grooming and Wellness: 99/100 on this factor. Category median: 85.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Grand Dog Grooming and Wellness: 96/100 on this factor. Category median: 84.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 91.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Grand Dog Grooming and Wellness: 100/100 on this factor. Category median: 94.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Grand Dog Grooming and Wellness: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 66.–
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Bar = this company · dark tick = category median.
Star ratings
56 Google reviews we collected
5.0of 5
5 stars56100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 52 written reviews
99%praise
Praise7799%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1745%
Reasonable2155%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2532%
Staff & attitude2532%
Would recommend1722%
Speed & response56%
Price & value34%
Communication23%
Honesty & trust11%
What customers talk about
We read 52 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chachi always has a great experience at The Grand Dog.”
“She was very kind, patient, and understanding with him.”
“Rigg loves her and we would recommend her 10 times out 10!”
“Everyone is friendly and appointments are always on time.”
“I thought the pricing was very reasonable.”
“She’s extremely polite and a great communicator.”
“It's worth the drive to take your fur babies to a place and to groomers that you can trust.”
People customers mention
Monica9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Grand Dog Grooming and Wellness for 6 kinds of job. Pick one to see what they paid and said.
Jami2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
If you want your fur baby well groomed with a gentle hand, this is the place. Monica is wonderful, you can just tell she really cares. Our little hot mess was given The Grand Dog package (full groom), and now he looks like a teddy bear 🧸!! Thank you Monica! We will see you again soon! Before and after pics ❤️
Dog ear cleaningDog bathing and blow dryDog teeth brushing
valarie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Chachi always has a great experience at The Grand Dog. Everyone there is so kind and very compassionate. They listen to what you say!!
Reasonable priceDog bathing and blow dry
Jamie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The ladies here are fantastic! They truly love what they do and goodness, they go above and beyond! Thank you for taking care of my elderly babies! They look and feel wonderful!
Great priceDog ear cleaningDog bathing and blow dryDog teeth brushing
London3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Today was our first time visiting, and Monica was able to accommodate our extremely anxious, reactive dog. She was very kind, patient, and understanding with him. We were hoping to get even just one of his paws done, but Monica was able to trim all of his nails. We are very grateful for her, and will be recommending her to anyone who is looking!
Great priceDog nail trimming
Cameron5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
So we have been using Monica for about six months now. We have two golden doodles. Every single time she does a tiptop job. She’s extremely polite and a great communicator. I could not recommend her more.
Reasonable priceDog full service grooming
Brooke8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We love all the girls at the Grand Dog. They take care of our fur babies so well!! We’ve used them for almost a year now and so glad we made the change
Great priceDog ear cleaningDog flea and tick treatmentDog bathing and blow dry
If you want your fur baby well groomed with a gentle hand, this is the place. Monica is wonderful, you can just tell she really cares. Our little hot mess was given The Grand Dog package (full groom), and now he looks like a teddy bear 🧸!! Thank you Monica! We will see you again soon! Before and after pics ❤️
Services: Dog ear cleaning, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog nail trimming
valarie pahlman3 reviewsiTotal number of Google reviews valarie has written across all businesses on Google Maps, not just this one.
The ladies here are fantastic! They truly love what they do and goodness, they go above and beyond! Thank you for taking care of my elderly babies! They look and feel wonderful!
Price assessment: Great price
Services: Dog ear cleaning, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog grooming and styling, Dog nail trimming
London3 reviewsiTotal number of Google reviews London has written across all businesses on Google Maps, not just this one.
Today was our first time visiting, and Monica was able to accommodate our extremely anxious, reactive dog. She was very kind, patient, and understanding with him. We were hoping to get even just one of his paws done, but Monica was able to trim all of his nails. We are very grateful for her, and will be recommending her to anyone who is looking!
Price assessment: Great price
Services: Dog nail trimming
Cameron Williams5 reviewsiTotal number of Google reviews Cameron has written across all businesses on Google Maps, not just this one.
So we have been using Monica for about six months now. We have two golden doodles. Every single time she does a tiptop job. She’s extremely polite and a great communicator. I could not recommend her more.
Price assessment: Reasonable price
Services: Dog full service grooming
Brooke Booth8 reviewsiTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
We love all the girls at the Grand Dog. They take care of our fur babies so well!! We’ve used them for almost a year now and so glad we made the change
Price assessment: Great price
Services: Dog ear cleaning, Dog flea and tick treatment, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog grooming and styling, Dog nail trimming
J “J&E E” EzzellLocal Guide · 17 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
“Heather and the staff did a wonderful job with our 2 dogs—one of which had his first grooming ever and was a nervous boy. Both dogs came out sparkly clean, smelling great, and most importantly of all happy. Highly recommend for all of your grooming needs.”
Price assessment: Reasonable price
Services: Dog ear cleaning, Dog bathing and blow dry, Dog teeth brushing, Dog full service grooming, Dog nail trimming
Tegan Calvert4 reviewsiTotal number of Google reviews Tegan has written across all businesses on Google Maps, not just this one.
We recently got a puppy, he’s as rambunctious as they come. Monica did an amazing job with him! She made him feel comfortable and confident during the groom. Rigg loves her and we would recommend her 10 times out 10! She’s so calm and patient even with crazy pups. She has a great eye for detail. You can tell she loves her profession and takes great pride in her work. We will definitely be back! The salon was clean and well kept. Request Monica for all your grooming needs!
Price assessment: Great price
Services: Dog ear cleaning, Dog bathing and blow dry, Dog nail trimming
Twanna Erickson3 reviewsiTotal number of Google reviews Twanna has written across all businesses on Google Maps, not just this one.
Heather did a wonderful job with Tres'. He was nervous but, she took her time with him and he looked happy & beautiful when I picked him up! Thank you Heather!
Price assessment: Reasonable price
Services: Dog full service grooming
Dustyn DeSpain5 reviewsiTotal number of Google reviews Dustyn has written across all businesses on Google Maps, not just this one.
