Tile contractor · Cortland, IL · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%97+6.9Craft & service penalty99−0.1Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 39 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★44 Google reviews · 24 photos
93%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Grout Medic of Fox Valley 4.9 out of 5 stars based on 44 reviews. Customers frequently cite punctuality, professional communication, and competitive pricing for services including grout repair, tile replacement, and caulking. One recurring criticism involves incomplete work and damaged tiles, where the company allegedly failed to show up for scheduled appointments to resolve the issues.
Google rating: 4.9 out of 5 from 44 reviews (93% five-star).
Reviews on this page: 44 Google reviews (40 with written comments, 6 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Grout Cleaning Service serving Cortland, Illinois.
Data from Google, last updated October 25, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Grout Medic of Fox Valley: 88/100 on this factor. Category median: 95.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Grout Medic of Fox Valley: 80/100 on this factor. Category median: 95.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Grout Medic of Fox Valley: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Grout Medic of Fox Valley: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Grout Medic of Fox Valley: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Grout Medic of Fox Valley: 97/100 on this factor. Category median: 75.A
97
Bar = this company · dark tick = category median.
Star ratings
44 Google reviews we collected
4.9of 5
5 stars4193%
4 stars25%
3 stars00%
2 stars00%
1 star12%
Praise vs complaints
Phrases our text analysis found in 40 written reviews
97%praise
Praise8897%
Complaints33%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2527%
Would recommend2022%
Staff & attitude1820%
Price & value1213%
Speed & response89%
Communication55%
Honesty & trust33%
What customers talk about
We read 40 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Janice is great in the office, and Ramiro did a fantastic job on all our grout.”
“I highly recommend the Grout Medics For their quick communication and their quality of work and there were no surprises.”
“Alvin, the owner, was professional, straightforward, and easy to work with from the start.”
“Alvin came to our home and gave us a very fair estimate, catching things that the previous estimator did not catch, which would have put us right back…”
“In one day and we were able to replace the Washer and dryer, utility sink, and toilet the next day.”
“All interactions from the detailed quote, phone conversations while scheduling, and email communications have been positive.”
“It honestly feels like I got a new floor without paying the new-floor price tag.”
People customers mention
Alvin10 reviews
Diego3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Grout Medic of Fox Valley for 4 kinds of job. Pick one to see what they paid and said.
JimLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Great company and people! Alvin gave us a good deal and as a few years ago answered all questions. Janice is great in the office, and Ramiro did a fantastic job on all our grout. I highly recommend them.
Great price
Ron11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Everything exceeded my expectations. The company and the person that did the work on my outside porch grout were perfect. You can use this company without any reservations.
Keith8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
I had a great experience with The Grout Medic of Fox Valley. Alvin, the owner, was professional, straightforward, and easy to work with from the start.
We had cracked 12-inch floor tiles and grout that had darkened badly over the years, especially in high-traffic kitchen areas. The technician who did the work (I’m…
Deborah4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
The Grout Medic of Fox Valley did a wonderful job re-grouting and re-caulking my master shower. They made a 38 year old shower look brand new! They were very professional, polite and cleaned up the work site after the job.
We are having a lot of work done on our home in preparation for the sale and it has been a…
Brad6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Had our shower grout repaired, and the Grout Medic of Fox Valley did a great job! Thanks for taking good care of us!
Brad Westrom, Batavia
Mark1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Alvin and his team did a first rate job on our master and hallway bathrooms. They replaced broken tiles, grout and pieces of wall board, and also re-painted the master ceiling. We needed a couple more pieces of tile to complete the job, and they returned to finish the job after the tile arrived. We are very happy with the results.
Great company and people! Alvin gave us a good deal and as a few years ago answered all questions. Janice is great in the office, and Ramiro did a fantastic job on all our grout. I highly recommend them.
Price assessment: Great price
Response from the owner · 2 days ago
Thanks for the repeat business we greatly appreciate it
Ron Kelso11 reviewsiTotal number of Google reviews Ron has written across all businesses on Google Maps, not just this one.
Everything exceeded my expectations. The company and the person that did the work on my outside porch grout were perfect. You can use this company without any reservations.
Response from the owner · 6 months ago
Thank you we take pride in doing quality work!
Jeff Bassitt9 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Alvin sent Diego to our house on a Saturday even though we gave him very short notice that we needed to help on Friday evening Because the people who were supposed to Repair our tiles and grout from the Grout Doctors Walked off the job on Thursday morning with no notice and didn’t return on Friday at all and no phone call. They told us it would take two days to do the work and Diego did it in one day on Saturday. Alvin and the Grout medic came through for us in a pinch since we already had our washer and dryer And utility sink removed from the laundry room and had paid a plumber to remove the toilet in a powder room. Diego arrived on Saturday morning and was able to complete the entire job by himself. In one day and we were able to replace the Washer and dryer, utility sink, and toilet the next day.
I will always steer anybody I know away from the Grout Doctors Because of their poor communication and for walking off the job.
I highly recommend the Grout Medics For their quick communication and their quality of work and there were no surprises. I have already recommended them to some friends of mine and I’m sure they will be just as happy as we are with the work they provide.
I will try and leave them before and after pictures.
Response from the owner · 7 months ago
We take pride in servicing our customers. Glad we could help out in a pinch. Thanks in advance for anyone you recommend our way. We will give them the same great service we gave you.
Keith Dass8 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
I had a great experience with The Grout Medic of Fox Valley. Alvin, the owner, was professional, straightforward, and easy to work with from the start.
We had cracked 12-inch floor tiles and grout that had darkened badly over the years, especially in high-traffic kitchen areas. The technician who did the work (I’m sorry I don’t remember his name — he was excellent) did a fantastic job. The tile replacements blended perfectly using our spare tiles, and the grout cleaning and recoloring completely transformed the floor.
The work made my floor look brand new, and the price was very good. It honestly feels like I got a new floor without paying the new-floor price tag.
Everything was done carefully and professionally, and the results exceeded my expectations. I would absolutely recommend The Grout Medic of Fox Valley to anyone needing tile or grout repair or restoration.
Response from the owner · 6 months ago
Thanks again for allowing us into your home. We strive to always leave you with a positive experience.
magali wyman2 reviewsiTotal number of Google reviews magali has written across all businesses on Google Maps, not just this one.
The Grout Medic of Fox Valley did a wonderful job re-grouting and re-caulking my master shower. They made a 38 year old shower look brand new! They were very professional, polite and cleaned up the work site after the job.
We are having a lot of work done on our home in preparation for the sale and it has been a pleasure doing business with them. All interactions from the detailed quote, phone conversations while scheduling, and email communications have been positive.
Response from the owner · 6 months ago
Thanks again! We hope your move went well
Brad Westrom6 reviewsiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Alvin and his team did a first rate job on our master and hallway bathrooms. They replaced broken tiles, grout and pieces of wall board, and also re-painted the master ceiling. We needed a couple more pieces of tile to complete the job, and they returned to finish the job after the tile arrived. We are very happy with the results.
Response from the owner · a year ago
Thanks again for your business!!!
Pamela BurrellLocal Guide · 14 reviewsiTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Alvin and his team were super professional, patient and understanding with my large tile repair and regrouting of my tile. The job was very challenging because of my tile was over 10 years old and the company had gone out of business, and I thought my Husband had bought extra tile oops! he bought the wrong tile. So, project was delayed significantly, Alvin had a great idea of replacing the missing tile with a Mosiac design in the laundry room and it looks great we worked through all the issues presented, and his worker Deigo did an excellent job. I applaud his ability to work with challenging problems being able to be work pleasantly with me and patiently. Thank you, Alvin and your team, for doing an outstanding job despite the obstacles we incurred. I would highly recommend his Company for your tile needs.
Response from the owner · a year ago
Thanks again for choosing us. Tile and grout issues are something that we have been doing for a long time and obstacles are made to be overcome. Thanks again!
Lisa Schwer4 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
We had The Grout Medic of FoxValley out yesterday to work on all our bathrooms as well as our foyer. The bathrooms and foyer look like NEW! Ramero did an outstanding job from start to finish. He was kind, professional, extremely skilled and did a beautiful job of cleaning up. It was a pleasure to work with Alvin (the owner). His customer service is impeccable. We have already recommended them to family and friends. A+++ to the entire team! We certainly will be calling them back again in the near future!
Response from the owner · a year ago
We aim to please. Thanks you for your kind words I will pass this along to my team.
