Pet groomer · Grand Rapids, MI · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%86+22.4Value 15%99+15.1Craft & service penalty98−0.2Experts Score= 89Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#71 of 188 mobile dog groomersiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★60 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate The Hound Dog Pet Grooming 4.9 out of 5 based on 60 reviews, with the owner responding to none. Customers frequently praise the staff for being friendly, patient, and skilled with nervous or difficult dogs, noting that pets often leave looking fresh and relaxed. Services include full grooms, spa days, and nail trims, with clients appreciating fair pricing and communication through appointment reminders. A recurring criticism in low-star reviews describes the staff as unhappy and the customer treatment as poor.
Google rating: 4.9 out of 5 from 60 reviews (97% five-star).
Reviews on this page: 60 Google reviews (41 with written comments, 13 with photos).
Owner responses: the business replied to 0% of reviews.
Most recent review: September 11, 2026.
Service: Mobile Dog Groomer serving Grand Rapids, Michigan.
Data from Google, last updated November 3, 2026.
Score profile vs other mobile dog groomers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
The Hound Dog Pet GroomingMobile Dog Groomers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Hound Dog Pet Grooming: 88/100 on this factor. Category median: 85.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Hound Dog Pet Grooming: 86/100 on this factor. Category median: 82.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Hound Dog Pet Grooming: 98/100 on this factor. Category median: 93.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Hound Dog Pet Grooming: 99/100 on this factor. Category median: 95.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Hound Dog Pet Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.
Star ratings
60 Google reviews we collected
4.9of 5
5 stars5897%
4 stars00%
3 stars00%
2 stars12%
1 star12%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
100%praise
Praise50100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price133%
Reasonable267%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1428%
Quality & results1326%
Would recommend1326%
Speed & response48%
Price & value48%
Honesty & trust24%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff was nothing short of amazing-so warm and compassionate.”
“Always a great job grooming my miniature Dachshund, Willi.”
“If you’re looking to treat your dog to a day of pampering, look no further than Britt – she’s the best!”
“They did a great job with my very scared dog, comforted him and quickly trimmed his nails.”
“Outstanding customer service, fair pricing, and a well-run, clean and friendly grooming salon.”
“It's clear that the staff here genuinely care about the well-being of their clients, and that means the world to me.”
People customers mention
Amy5 reviews
Leah4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired The Hound Dog Pet Grooming for 2 kinds of job. Pick one to see what they paid and said.
KKimberly5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is a hike for me to get to, but it's SO worth the travel time. Amy is a heaven-sent for my nervous dog. She is quick but patient. I am so thankful we have her. The entire team is so lovely and kind. Plus, my pup always looks incredible. Highly recommend!
Reasonable priceDog groomingDog nail trimming
HHayleyLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Our dog Maya has worked with Leah since she was a puppy and loves going to her “hair appointments” every 8 weeks! She always comes out looking fresh and fluffy! Before & after dog tax below!
Reasonable priceDog grooming
SSerena1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I was just sharing their info with a friend and realized we have never left a review. If we could give these guys 100 stars we would. We’ve taken our dogs here for years and we absolutely love them. Our dogs are Husky/Shepherd mix and Anatolian/Great Pyrenees mix….SO MUCH FUR. It’s just a huge relief knowing your…
Great priceDog groomingDog nail trimming
EEric12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Another great haircut for the dirtiest dog on the planet! My setter spends most of his free time wading in the muck behind my house and these girls cleaned him up show ready.
BBrooke5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Miranda (I believe that was her name) went above and beyond for our Koda! This was our first time at Hound Dog and it topped our expectations! The price was unbeatable and our dog has never looked this good before. Miranda did an excellent job! Highly recommend her!
BBrynLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Our puppy Dani had the pleasure of enjoying her monthly spa day with the amazing Mrs. Brittanie at The Hound Dog Pet Grooming! Britt has been such a blessing, ensuring our girl experiences a calm and loving environment while she gets accustomed to all the special care needed to keep our Aussie looking fabulous, from…
This is a hike for me to get to, but it's SO worth the travel time. Amy is a heaven-sent for my nervous dog. She is quick but patient. I am so thankful we have her. The entire team is so lovely and kind. Plus, my pup always looks incredible. Highly recommend!
Price assessment: Reasonable price
Services: Dog grooming, Dog nail trimming
H
Hayley MarieLocal Guide · 21 reviewsiTotal number of Google reviews Hayley has written across all businesses on Google Maps, not just this one.
Our dog Maya has worked with Leah since she was a puppy and loves going to her “hair appointments” every 8 weeks! She always comes out looking fresh and fluffy! Before & after dog tax below!
Price assessment: Reasonable price
Services: Dog grooming
S
Serena Eckhardt1 reviewiTotal number of Google reviews Serena has written across all businesses on Google Maps, not just this one.
I was just sharing their info with a friend and realized we have never left a review. If we could give these guys 100 stars we would. We’ve taken our dogs here for years and we absolutely love them. Our dogs are Husky/Shepherd mix and Anatolian/Great Pyrenees mix….SO MUCH FUR. It’s just a huge relief knowing your fur babies are in good hands when they aren’t with you….and they come home looking and smelling wonderful (thank you Brittany!)! We love them, most importantly our dogs love them. Definitely recommend!
Price assessment: Great price
Services: Dog grooming, Dog nail trimming
E
Eric English12 reviewsiTotal number of Google reviews Eric has written across all businesses on Google Maps, not just this one.
Another great haircut for the dirtiest dog on the planet! My setter spends most of his free time wading in the muck behind my house and these girls cleaned him up show ready.
M
Max Korn10 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
Miranda (I believe that was her name) went above and beyond for our Koda! This was our first time at Hound Dog and it topped our expectations! The price was unbeatable and our dog has never looked this good before. Miranda did an excellent job! Highly recommend her!
B
Bryn DrakeLocal Guide · 9 reviewsiTotal number of Google reviews Bryn has written across all businesses on Google Maps, not just this one.
Our puppy Dani had the pleasure of enjoying her monthly spa day with the amazing Mrs. Brittanie at The Hound Dog Pet Grooming! Britt has been such a blessing, ensuring our girl experiences a calm and loving environment while she gets accustomed to all the special care needed to keep our Aussie looking fabulous, from head to tail.
We can’t thank you enough, Brittanie, for being such a positive influence in Dani’s training, socialization, and loving on her so sweetly.
If you’re looking to treat your dog to a day of pampering, look no further than Britt – she’s the best! ✨🩷
J
John Gregg15 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Excellent customer service by the two girls I dealt with there. Answered the phone, were quick and friendly. No problem too big for them to solve! Thank you for taking care of my beagle bluecipher!
N
Nauman Mangla (Nauman)6 reviewsiTotal number of Google reviews Nauman has written across all businesses on Google Maps, not just this one.
