The-iGuru (Apple Computers, Cell Phones and Electronics)
Computer store · Longmont, CO · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%96+25Value 15%90+13.7Craft & service penalty99−0.1Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#3 of 31 apple repair servicesiPosition by Experts Score among all companies we track in this category. · better than 93%
5.0★★★★★21 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
The-iGuru (Apple Computers, Cell Phones and Electronics) at a glance
Customers describe the store as offering knowledgeable assistance with Apple computer repairs, upgrades, and sales. Reviews highlight prompt communication, flexible scheduling, and detailed explanations of technical issues and pricing options. Staff members are noted for being honest about device conditions and providing efficient service, such as same-day setup and hardware replacements. The business maintains a perfect five-star rating from twenty-one reviews, with the owner responding to the vast majority of customer feedback.
Google rating: 5.0 out of 5 from 21 reviews (100% five-star).
Reviews on this page: 21 Google reviews (18 with written comments).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 2, 2026.
Service: Apple Repair Service serving Longmont, Colorado.
Data from Google, last updated October 26, 2026.
Score profile vs other apple repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
This companyApple Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The-iGuru (Apple Computers, Cell Phones and Electronics): 97/100 on this factor. Category median: 92.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The-iGuru (Apple Computers, Cell Phones and Electronics): 96/100 on this factor. Category median: 90.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The-iGuru (Apple Computers, Cell Phones and Electronics): 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The-iGuru (Apple Computers, Cell Phones and Electronics): 90/100 on this factor. Category median: 100.A
90
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The-iGuru (Apple Computers, Cell Phones and Electronics): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 72.–
–
Bar = this company · dark tick = category median.
Star ratings
21 Google reviews we collected
5.0of 5
5 stars21100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
100%praise
Praise38100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1129%
Would recommend1026%
Communication616%
Speed & response513%
Honesty & trust38%
Price & value25%
Quality & results13%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Grant is very knowledgeable and made it really easy for me to get set up.”
“I recommend to select Grant if you have a problem with an Apple product.”
“He was quick, respectful, and extremely easy to communicate with throughout the entire process.”
“I purchased a new model from Grant and he delivered and set it up within hours of our initial conversation.”
“His genuine dedication to doing things right the first time shows in the quality of his work.”
“His prices are very reasonable and he’ll check to make sure everything is working okay.”
“I have no doubt he’ll be very successful, he truly sets the standard for what great service should look like.”
People customers mention
Grant8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Bill6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I was in desperate need of a new Mac. I called Grant in the afternoon. I was migrating all the info from my old computer to the new one I got from him that night. I’m completely satisfied with the computer, the price and the service!
Grant is very knowledgeable and made it really easy for me to get set up.
A3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I recently had my computer repaired by iguru, and I couldn’t be more impressed with the experience. He was quick, respectful, and extremely easy to communicate with throughout the entire process. What stood out most was how he went above and beyond to help me understand exactly what was being done. I tend to ask a…
rochLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I had a big issue with my Mac’s performance. Once I called Grant and explained the problem, he took time to explain the potential cause of the issue. He replaced the hard drive with a SSD and wow, my Mac is functioning super good. I recommend to select Grant if you have a problem with an Apple product.
Angela1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Very friendly and super helpful. I felt very comfortable talking to him. His products are great. He suggested the Perfect computer for my son. He loves it!
Jessie12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Called Grant for advice as to if an old Mac I purchased was worth the dumping more money into getting it fixed.
He took the time to fully explain all of my options. I ultimately decided to not invest in it as it was over 10 years old. I purchased a new model from Grant and he delivered and set it up within hours of…
Tim9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Grant was very helpful with providing information and answering questions of all forms prior to my purchase of a used MacBook. It’s in great shape and has worked flawlessly. Would highly recommend to anyone looking to buy a used Apple product.
I was in desperate need of a new Mac. I called Grant in the afternoon. I was migrating all the info from my old computer to the new one I got from him that night. I’m completely satisfied with the computer, the price and the service!
Grant is very knowledgeable and made it really easy for me to get set up.
Response from the owner · 8 months ago
Thank you sir!
A Veterans Homestead3 reviewsiTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
I recently had my computer repaired by iguru, and I couldn’t be more impressed with the experience. He was quick, respectful, and extremely easy to communicate with throughout the entire process. What stood out most was how he went above and beyond to help me understand exactly what was being done. I tend to ask a lot of questions because I like to know how things work, and he took the time to explain everything clearly and patiently.
It’s rare to find someone who not only has the technical skills but also the customer service and professionalism that he demonstrates. His genuine dedication to doing things right the first time shows in the quality of his work. I have no doubt he’ll be very successful, he truly sets the standard for what great service should look like.
Highly recommend!
Response from the owner · a year ago
Thank you so much!
roch labossiereLocal Guide · 15 reviewsiTotal number of Google reviews roch has written across all businesses on Google Maps, not just this one.
I had a big issue with my Mac’s performance. Once I called Grant and explained the problem, he took time to explain the potential cause of the issue. He replaced the hard drive with a SSD and wow, my Mac is functioning super good. I recommend to select Grant if you have a problem with an Apple product.
Response from the owner · a year ago
Thank you Roch!
Angela Thomas1 reviewiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Very friendly and super helpful. I felt very comfortable talking to him. His products are great. He suggested the Perfect computer for my son. He loves it!
Response from the owner · 2 years ago
Thank you Angela!
Jessie Otero12 reviewsiTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
Called Grant for advice as to if an old Mac I purchased was worth the dumping more money into getting it fixed.
He took the time to fully explain all of my options. I ultimately decided to not invest in it as it was over 10 years old. I purchased a new model from Grant and he delivered and set it up within hours of our initial conversation. Excellent customer service and an all around great guy. I would highly recommend him for your computer needs.
Response from the owner · 2 years ago
Thank you Jessie I was glad I could provide a solution for you!
Tim Wunder9 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Grant was very helpful with providing information and answering questions of all forms prior to my purchase of a used MacBook. It’s in great shape and has worked flawlessly. Would highly recommend to anyone looking to buy a used Apple product.
Response from the owner · 2 years ago
Thank you Tim!
Rissa Madrid2 reviewsiTotal number of Google reviews Rissa has written across all businesses on Google Maps, not just this one.
Grant was fantastic to work with! He was honest about the condition of the laptop we bought. Before I purchased it he ran a diagnosis report and showed that to me. He also let me test the computer to make sure everything was working. He was kind and honest! I will definitely contact him again when I need apple products.
Response from the owner · 3 years ago
Thank you Sir!
Marilyn Rohrig2 reviewsiTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
I’d give Grant a 10 rating, if I could. Grant is great to work with and will go above and beyond to make sure everything is working right. I will definitely use him again.
Response from the owner · 4 years ago
Thank you Marilyn!
Anthony OceanLocal Guide · 29 reviewsiTotal number of Google reviews Anthony has written across all businesses on Google Maps, not just this one.
Grant is easy to work with, great communicator and an all around nice guy. I would highly recommend him to fix any and all Apple needs. Thank you Grant!
