Experts Reviews · Company report
The Junkluggers of Chicago NW Suburbs logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

The Junkluggers of Chicago NW Suburbs

Elgin, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #30Position by Experts Score among all companies we track in this category. of 62 furniture removal services · 5.0★ from 1,502 Google reviews

Report card

Percentile vs other furniture removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: satisfaction.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Junkluggers of Chicago NW Suburbs is better than 97% of furniture removal services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Junkluggers of Chicago NW Suburbs is better than 98% of furniture removal services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Junkluggers of Chicago NW Suburbs is better than 100% of furniture removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Junkluggers of Chicago NW Suburbs is better than 100% of furniture removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Junkluggers of Chicago NW Suburbs is better than 100% of furniture removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Junkluggers of Chicago NW Suburbs is better than 100% of furniture removal services.A
100

Reviews for your job

Customers hired The Junkluggers of Chicago NW Suburbs for 8 kinds of job.

The Junkluggers of Chicago NW Suburbs for moving-related junk removal

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Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Moving-related junk removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5

All 16 Google reviews tagged “Moving-related junk removal”

Aaron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I used junk lockers again for a personal job this time. They were on time, extremely nice to work with, and did a quick great job. I would recommend junk luggers to anybody that needs anything picked up that doesn't want to throw it away. We had a old dresser that we know someone is going to be able to use that…

Moving-related junk removal+ Responsiveness+ Punctuality+ Quality
Marie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We were in a tight crunch with a quick move. They were able to accommodate s with some last minute needs

Moving-related junk removal+ Responsiveness+ Quality+ Professionalism
Lynne11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent experience! Our two person team was professional, efficient, on time and quick. Picked up from our house and a storage unit. Highly recommend and love that everything is donated or repurposed in some way. Thanks!

Donated goods pickupFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
AnneLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

My luggers were on time, they called on their way and made a very difficult job of cleaning out my mother's home easy and for a very fair price.

Donated goods pickupFurniture removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Professionalism
Margaret2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Luke and Dominick were great. They really worked hard and were above my expectations. I will definitely request them for next time.

Junk removalMoving-related junk removal+ Responsiveness+ Punctuality+ Quality
Elisa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The owner/manager worked with me on the price. The guys you sent, Dominic and another young man were EXTREMELY kind, gentle, had to take some furniture apart (no complaining or extra charge). I assume all your employees are this terrific. I cannot thank you enough for your help. I HIGHLY recommend their services! ❤️

Donated goods pickupFurniture removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
Janet7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were very professional and always kept me updated as to when they would arrive. They did a great job of cleaning out an entire house!!

Donated goods pickupElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
Victoria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were very kind, friendly and compassionate with a property of a recently deceased family member that had A LOT to clear out. Patrick, Derek and Bob were efficient, thorough and patient. The cost ended up being much more than we anticipated but we needed it done ASAP so we had to use them. If cost isn’t of concern, I’d definitely recommend them!!

Donated goods pickupFurniture removalJunk removal+ Responsiveness+ Punctuality+ Professionalism
One1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Zac & Cody - The “Suite Life” team! Hands down the best experience I’ve had with a junk company. I’m a Professional Organizer and have hired another huge junk company (multiple times) and two local small biz junk company’s before. After my experience today - JunkLuggers will be my go to! We filled a full truck of…

Customer photo from One's review
Donated goods pickupFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Jason3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The crew was extremely professional and did an outstanding job. I would definitely use them again.

Moving-related junk removal+ Responsiveness+ Punctuality+ Quality
Liz10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I want to thank The Junkluggers and each one of you who helped us for your awesome work and your professional experience. Luke and Derek thank you so much for your expertise. You guys are wonderful. We had a great experience with your services and the transporting of our furniture from one city to two others cities…

Appliance removal & disposalDonated goods pickupFurniture removal+ Responsiveness+ Punctuality+ Quality
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I started with a different company and finished with Junkluggers. I wish I’d chosen them from the beginning. Bob and his staff were kind, professional, and were fairly priced. They did a great job and we finished much earlier than I expected. It was a huge relief. I’d recommend them for projects that feel too…

Construction debris removalDonated goods pickupDumpster rental+ Responsiveness+ Punctuality+ Quality
MattLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Derrick and Luke were great. We received a quote. We thought we were going to have to wait at least a week or two to get things moved and they were able to do the job that day. They were very professional, careful and pleasant to deal with. We even had the boss, Bob Schmitt carry a double oven down the stairs and…

Appliance removal & disposalDonated goods pickupElectronic waste removal & disposal+ Responsiveness+ Punctuality+ Quality
Theresa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The movers were on time, friendly, attentive and careful with all items.

Donated goods pickupFurniture removalJunk removal+ Punctuality
KellyLocal Guide · 127 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Dumpster rentalElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Donated goods pickupFurniture removalJunk removal+ Responsiveness+ Quality+ Professionalism

Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

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