Analyzing 8,129,9238.1M ReviewsFor 22,98223K Experts
Google reviewers rate The Killers Pest Control Salem 4.8 out of 5 based on 1137 reviews, noting that the owner replied to 51 percent of them. Customers frequently praise technicians for punctuality, thoroughness in sealing entry points, and effective removal of rodents, ants, and wasps. Recurring themes include professional communication, same-day availability, and detailed explanations of treatment plans. However, some low-star reviews criticize a lack of advance arrival notifications, perceived high pricing compared to competitors, and concerns that scheduled services were not completed as expected.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,137 Google reviews we collected
Phrases our text analysis found in 804 written reviews
Price verdicts customers left with their Google review
Middle half of what 41 customers paid ($48–$282) · gold mark = category median.
How often each topic comes up in the written reviews
We read 804 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“always so professional and on time so glad to use the killers.”
“Josh is considerate, friendly, cheerful, efficient, thorough, AND very tolerant of barking dogs!”
“…ke their service because when caught a rat 🐀 we had to deal with the awful smell of dead rat, for 2 days because they we’re always short on staff and…”
“Tony is great, always on time, works hard, takes questions, very wonderful to have helping us out.”
“They come out and get the job done… they listen to the exact problem and explain all they will be doing.”
“KIllers for years has been my go-to, and I recommend them highly to my Real Estate Clients.”
“or how about not wasting our time and tell us flat out "no we will not write anything down to say we've inspected and whether we recommend treatment.”
“The prices are reasonable and I always feel listened to when I make a request around safety of the chemicals/traps.”
“Just a little too expensive for us at this time”
“morning I was home and somehow missed the tech coming to the door, so honestly I was a little frustrated and called to see if he could come and comple…”
“My elderly mom got scammed into believing that they could fix all the issues and they did not!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Killers Pest Control Salem for 8 kinds of job. Pick one to see what they paid and said.
wonderful service.always so professional and on time so glad to use the killers.
Alvin provided great service. He was able to squeeze us in same day (remove a rat body and reset trap) so we wouldn't have to put up with the smell. He's always personable. Listens to my concerns and checks them out.
The technician, Alvin Young, did a great job. He has done very good work over the course of our contract in tracking down areas where rodents were entering the house from the foundation, and then getting those areas sealed. Today, he went above and beyond to pull some boards from a deck, with my son's help, and…
Tony is great, always on time, works hard, takes questions, very wonderful to have helping us out.
Alvin is our technician and he ALWAYS does an awesome job. He is very through. We have had this service through Killers on contract for over a year now and the results are clearly noticeable. We are not overrun with ants and the flies, mosquitoes and spiders are all finding other places to live. The good part is…
I was impressed w/technician Tony's attitude and sense of humor. He was respectful and more thorough than I expected. I would hire this company again. Great communication. And easy to schedule prompt service.
| Job | Reviews | Category typical |
|---|---|---|
| Rodent extermination | 269 | $75–$323 |
| Ant extermination | 236 | $76–$246 |
| General pest inspection | 175 | $63–$126 |
| Spider extermination | 157 | $58–$136 |
| Bug & insect extermination | 110 | $71–$144 |
| Hornet & wasp extermination | 67 | $81–$246 |
| Home inspection | 62 | $68–$161 |
| Bee extermination | 32 | $184–$371 |
4.8 ★★★★★ 1,137 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
We finally got a chance to meet Alvin in person. He explained everything he has been doing for us. Alvin is very thorough. He took time to answer questions and concerns. We appreciate his hard work. Thank you!
Excellent interaction as always. Loyal customer
Jackson, thank you for your kind words and for being a loyal customer. We are pleased each interaction has been excellent and appreciate your continued trust. We look forward to supporting you again. Thank you!
Alvin continues to do a great job. Always good to see him
Roland, thank you for the five-star rating and for mentioning Alvin. We’re glad he continues to do such a great job and that it’s always nice to see him. We will share your kind words with him and appreciate your ongoing support. Thank you!
wonderful service.always so professional and on time so glad to use the killers.
Elizabeth, thank you for the five-star review and your kind words. We are glad our team has been professional and on time for you. We appreciate you choosing us and your continued trust. We look forward to serving you again. Thank you!
Alvin provided great service. He was able to squeeze us in same day (remove a rat body and reset trap) so we wouldn't have to put up with the smell. He's always personable. Listens to my concerns and checks them out.
Steve, thank you for the four-star review and for sharing your experience with Alvin. We’re glad he could fit you in the same day to remove the rat and reset the trap, and that he took the time to listen and follow up. We will pass your compliments along to him. We appreciate your feedback and look forward to helping you again. Thank you!
Josh is considerate, friendly, cheerful, efficient, thorough, AND very tolerant of barking dogs! We are very grateful for his service.
Thank you, Katharine, for the wonderful five-star review and for highlighting Josh. We’re so glad his friendly, efficient, and thorough approach, plus his patience with your barking dogs, made a difference. We will share your kind comments with him and truly appreciate your trust. We look forward to serving you again. Thank you!
The technician, Alvin Young, did a great job. He has done very good work over the course of our contract in tracking down areas where rodents were entering the house from the foundation, and then getting those areas sealed. Today, he went above and beyond to pull some boards from a deck, with my son's help, and found another area where rodents were entering. He spent a lot of extra time to perform the service today, which was very much appreciated.
Cy, thank you for your five-star review. We’re glad Alvin’s extra time and care helped locate and seal those foundation entry points. We appreciate you and your son assisting and will share your praise with Alvin. Your trust means a lot and we look forward to assisting you again. Thank you!
Great company and technicians. Yearly contract. 4 visits
Gordon, we’re grateful for your excellent review and for choosing our annual plan. It’s great to hear our technicians have performed well across your four visits. We appreciate your trust and look forward to continuing to serve you. Thank you!
Josh has always done a wonderful job. He goes the extra mile to ensure that our home is safe from dangerous rodents and insects.
Thank you for the five-star review and for recognizing Josh’s consistently excellent work. We appreciate your trust and are glad his extra effort helps keep your home protected from rodents and insects. We will make sure he knows how much you value his dedication. Thank you!
Josh was great!
We’re so glad Josh made your visit great! We appreciate you sharing this and will be sure to pass along your kind words. Thank you!
Analyzing 8,129,9238.1M ReviewsFor 22,98223K Experts
