iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%86+54.6Reliability 28%83+23.4Replies to reviews 8%100+8.2Experts Score= 86Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 77 ironing servicesiPosition by Experts Score among all companies we track in this category. · better than 55%
4.9★★★★★120 Google reviews · 24 photos
95%five-star reviews
4.86★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate this Saratoga laundromat 4.9 out of 5 based on 120 reviews, frequently praising the spotless facility, modern equipment, and friendly staff who assist customers promptly. The business offers affordable pricing, a convenient laundry card system, and a wash-and-fold service that includes pickup and delivery. While most feedback is positive, some customers reported issues with misplaced clothing during drop-off services and inconsistent charging practices at the front desk.
Google rating: 4.9 out of 5 from 120 reviews (95% five-star).
Reviews on this page: 120 Google reviews (95 with written comments, 15 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 11, 2026.
Service: Ironing Service serving Saratoga, California.
Data from Google, last updated November 12, 2026.
Score profile vs other ironing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyIroning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Laundry Campbell & Pure Water: 86/100 on this factor. Category median: 87.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Laundry Campbell & Pure Water: 83/100 on this factor. Category median: 83.A
83
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 98.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Laundry Campbell & Pure Water: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Laundry Campbell & Pure Water: 100/100 on this factor. Category median: 78.A
100
Bar = this company · dark tick = category median.
Star ratings
120 Google reviews we collected
4.9of 5
5 stars11495%
4 stars22%
3 stars11%
2 stars00%
1 star33%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
100%praise
Praise98100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude4344%
Quality & results1515%
Would recommend1414%
Speed & response1010%
Price & value1010%
Honesty & trust66%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…und Clint, the owner of “The Laundry Campbell & Pure Water,” to be so courteous and kind over the phone.…”
“If you’re looking for a reliable, clean, and high-quality laundromat with exceptional service, I highly recommend The Laundry Campbell & Pure Water.”
“If you are ever in the area and need a place to wash and dry your clothes, look no further as they offer self-service and “wash & fold” laundry service.”
“The laundromat is clean customer service is good they help right away.”
“They had 5-star reviews, their prices are the most affordable, with brand-new machines in different sizes, and he mentioned that I could use a laundry…”
“Washers and dryers are new, reliable, and well-maintained.”
People customers mention
Emily5 reviews
Belen4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
marco1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 13 hours ago★★★★★
The laundromat is clean customer service is good they help right away. Cheap to dry wow 🤩
The7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I was working in the area and this laundromat was close by. It’s been here about a year and is very clean and modern. They also use a laundry card instead of coins. There is a good number of medium to large washing machines, large dryers and a wash/fold service in the back. They will even pick up your laundry from…
Ruby3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The new owner is really nice. Around most of the time cleaning and to make sure things are good. Also Some hard working employees. Love how they spray and clean the inside of washers every single use. Never seen that at any other Laundromat. Another thing i like about this place is the bathroom. Very nice and clean.…
Ketevani1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I had a wonderful experience here! The staff were extremely friendly, attentive, and professional. They made sure everything was taken care of and provided excellent customer service. I’m very happy with my experience and truly appreciate their kindness and helpfulness. It’s so nice to visit a place where customers…
Giorgi9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
The best team. The best service. Their attention and service exceeded expectations. Professionals in their field. Thank you for that. I will use your service many more times and I recommend you to use it too… Thank you ❤️
Gerri1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Been coming here since the owner changed. Great laundromat, very clean and great staff.
The laundromat is clean customer service is good they help right away. Cheap to dry wow 🤩
Response from the owner · 13 hours ago
Thank you for the great review, Marco! We’re so glad you found our Campbell laundromat clean, affordable, and convenient. It’s wonderful to hear that our friendly staff was quick to help and that you appreciated our affordable dryer prices. We truly appreciate you choosing The Laundry Campbell & Pure Water and look forward to seeing you again!
Laura KeletiLocal Guide · 5 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
My washer and dryer broke, so I had to find a laundromat as I am flying back to Oahu in a couple days and wanted my clothes clean.
Since my daughter had a 3-hour dance practice at Saratoga, I decided to knock two birds with one stone and find the nearest laundromat near her dance practice.
I found several listings, but upon calling three laundromats I found Clint, the owner of “The Laundry Campbell & Pure Water,” to be so courteous and kind over the phone. They had 5-star reviews, their prices are the most affordable, with brand-new machines in different sizes, and he mentioned that I could use a laundry card which doesn’t have a fee (unlike other laundromats) or I could pay at the cash register instead of having to deal with coins. It sounded like a win-win to me, so I decided this would be where I would go.
Upon arriving at the laundromat, Clint was very hospitable and kind. And one of the workers, Simon, was very helpful and pleasant as well. He was cleaning every machine, wiping not only the machine but the whole area. There was a washroom/ bathroom, and the entire laundromat was very well kept, clean, and tidy. There were also a lot of seats and spacious tables for folding clothes.
I really appreciated that the washing machines spin the clothes so well that they come out almost dry, so you don’t need to spend too much on the dryer. I also love that they have so many laundry cart baskets available to easily load the clothes from the washer to the dryer.
I like that they had different sizes for loads, with their most affordable at $4.50, including very large ones.
If you are ever in the area and need a place to wash and dry your clothes, look no further as they offer self-service and “wash & fold” laundry service.
The kindness and hospitality from Clint and Simon made the whole experience easy and pleasant. A heartfelt Mahalo Nui Loa (Thank You So Very Much), Clint, Simon and the whole “The Laundry Campbell & Pure Water” Team.
Response from the owner · 13 hours ago
Thank you so much for your incredibly thoughtful and detailed review, Laura! We’re delighted that you chose The Laundry Campbell & Pure Water during your busy visit and that Clint and Simon made your experience so welcoming and convenient. It’s wonderful to hear that you appreciated our clean, spacious laundromat, variety of washer sizes, affordable pricing, convenient payment options, and well-maintained facilities. We’re especially grateful for your kind words about Clint’s hospitality and Simon’s helpfulness and dedication to keeping everything spotless. Knowing we made laundry day easier while you prepared for your trip back to Oahu truly means a lot to our team. Mahalo Nui Loa for your wonderful recommendation, and we hope to welcome you back whenever you’re in the Campbell area!
daniel zuñiga1 reviewiTotal number of Google reviews daniel has written across all businesses on Google Maps, not just this one.
¡Muchas gracias por tu excelente reseña, Daniel! Nos alegra mucho saber que encontraste nuestra lavandería en Campbell tan limpia. En The Laundry Campbell & Pure Water nos esforzamos por mantener nuestras instalaciones impecables para que cada visita sea una experiencia agradable. ¡Agradecemos tu apoyo y esperamos verte pronto de nuevo!
Mani Dhaliwal4 reviewsiTotal number of Google reviews Mani has written across all businesses on Google Maps, not just this one.
I have been coming to this laundry for the past three years, and several of my friends have also been regular customers here. However, over the last two to three months, we have been experiencing problems with a lady who works at the front desk and wears glasses.
She is not very cooperative with us and keeps charging us extra money every time. For the past three years, we have been paying $20 for pressing or folding our clothes, but recently she has been asking us to pay extra charges.
We have never complained about her because we don't want to cause any problems for her or put her job at risk. However, she is not cooperating with us, and we are tired of this treatment.
There are five of us, and together we spend around $500 here every month. We have been loyal customers for three years, but unfortunately, because of this experience, we have decided that we will no longer be coming here.
We are very disappointed with the way we have been treated. Thank you.
Response from the owner · a week ago
Thank you for sharing your concerns, Mani. We sincerely appreciate the loyalty you and your friends have shown our Campbell laundromat over the past three years, and we're sorry to hear about your recent experiences. We understand how frustrating unexpected pricing changes and communication difficulties can be, especially after being longtime customers. We take your feedback about our laundry service, pricing, and customer service seriously and would appreciate the opportunity to review these concerns with you directly. Your trust and continued support mean a great deal to us, and we hope you'll give us the chance to address this situation and restore your confidence in The Laundry Campbell & Pure Water.
Paula MarieLocal Guide · 12 reviewsiTotal number of Google reviews Paula has written across all businesses on Google Maps, not just this one.
Nice, clean, well maintained laundromat. Staff are also nice and welcoming.
Response from the owner · a week ago
Thank you for the wonderful review, Paula! We’re glad you found our Campbell laundromat clean, well maintained, and welcoming. It’s especially great to hear that our friendly staff made your visit a positive experience. We truly appreciate you choosing The Laundry Campbell & Pure Water and look forward to seeing you again!
The Daily Ruff7 reviewsiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
I was working in the area and this laundromat was close by. It’s been here about a year and is very clean and modern. They also use a laundry card instead of coins. There is a good number of medium to large washing machines, large dryers and a wash/fold service in the back. They will even pick up your laundry from your house! There is also plenty of parking available and places to eat nearby. I had left my clothes washing and didn’t realize that the laundromat was going to close soon. I rushed back to put the clothes in the dryer, and to my surprise the owner had already took them out of the washer and into the dryer! He was so nice and considerate! If you have wash to do, you need to check this place out.
Response from the owner · 2 weeks ago
Thank you for such a thoughtful and detailed review! We’re delighted that you enjoyed our clean, modern Campbell laundromat, convenient laundry card system, spacious machines, and easy parking. It’s especially wonderful to hear that our owner went the extra mile by transferring your clothes to the dryer when you were running late. We also appreciate you highlighting our Wash & Fold and laundry pickup and delivery services. Your kind words and recommendation mean so much to us, and we look forward to welcoming you back to The Laundry Campbell & Pure Water whenever you're in the area!
Ruby Leausa3 reviewsiTotal number of Google reviews Ruby has written across all businesses on Google Maps, not just this one.
The new owner is really nice. Around most of the time cleaning and to make sure things are good. Also Some hard working employees. Love how they spray and clean the inside of washers every single use. Never seen that at any other Laundromat. Another thing i like about this place is the bathroom. Very nice and clean. THANK YOU (owner & employees) GREAT WORK!
Response from the owner · 2 weeks ago
Thank you for the wonderful review, Ruby! We’re so glad you appreciate the care our owner and hardworking staff put into keeping our Campbell laundromat clean, comfortable, and well maintained. It’s especially rewarding to hear that you’ve noticed the attention we give to cleaning our washers between uses and maintaining spotless restrooms. Your recognition of our team’s efforts truly means a lot to us. Thank you for choosing The Laundry Campbell & Pure Water, and we look forward to seeing you again!
Ketevani Camkiran1 reviewiTotal number of Google reviews Ketevani has written across all businesses on Google Maps, not just this one.
I had a wonderful experience here! The staff were extremely friendly, attentive, and professional. They made sure everything was taken care of and provided excellent customer service. I’m very happy with my experience and truly appreciate their kindness and helpfulness. It’s so nice to visit a place where customers are treated with such care and respect. Highly recommend!
Response from the owner · 3 weeks ago
Thank you for the wonderful review, Ketevani! We’re delighted to hear that our friendly, attentive, and professional staff made your experience at our Campbell laundromat so positive. Providing excellent customer service and making every guest feel welcomed, valued, and respected is very important to us. We truly appreciate your kind words and recommendation, and we look forward to welcoming you back to The Laundry Campbell & Pure Water!
Giorgi Kapanadze9 reviewsiTotal number of Google reviews Giorgi has written across all businesses on Google Maps, not just this one.
The best team. The best service. Their attention and service exceeded expectations. Professionals in their field. Thank you for that. I will use your service many more times and I recommend you to use it too… Thank you ❤️
Response from the owner · 3 weeks ago
Thank you for the amazing review, Giorgi! We’re thrilled to hear that our team’s professionalism, attentiveness, and customer service exceeded your expectations. At The Laundry Campbell & Pure Water, we strive to make every visit to our Campbell laundromat a welcoming and positive experience. Your kind words, recommendation, and continued trust mean so much to us. We look forward to welcoming you back again and again!
Petra1 reviewiTotal number of Google reviews Petra has written across all businesses on Google Maps, not just this one.
The cleanest, easy, simple laundromat. Most helpful staff.
Response from the owner · a month ago
Thank you for the wonderful review, Petra! We’re so glad you find our Campbell laundromat clean, easy, and convenient, and that our staff has been helpful during your visits. We truly appreciate you choosing The Laundry Campbell & Pure Water and look forward to seeing you again!
