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The Lee Thompson Co
Houston, TX · 4.9★ (533)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47
RankPosition by Experts Score among all companies we track in this category.#39
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$248
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.1.6%

The Lee Thompson Co for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.60
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$54–$441
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#18 / 59
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 60 Google reviews tagged “A/C system maintenance” · showing 20

★★★★★ Mindy · Edited a month ago

Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.

Paid $1,600–1,800Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair+ Punctuality+ Quality+ Professionalism
★★★★★ Jessica · 3 months ago

Billy was fantastic! He was punctual, professional, and extremely knowledgeable. He performed a thorough diagnostic on our central AC system and gave us clear, honest answers of what we needed. Truly appreciated his expertise and transparency. Will definitely be using Lee Thompson Co again because of him! If you…

Paid $1–200Great priceA/C system maintenance
★★★★★ Todd · Edited 3 months ago

I’ve used Lee Thompson Co. for a few years now, and they’ve always been great to work with. Bill S. came out for my service today and was fantastic. He was friendly, professional, and very thorough. I especially appreciated that he took the time to explain what he was doing, how everything looked, and answered my…

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenance+ Quality+ Professionalism+ Value
★★★★★ Bruce · Edited 3 months ago

My previous review is null and void. After posting the review, within the hour I was contacted by Dustin Smith (Residential Service Manager) to enquire as to the reason for the one-star review...a pleasantly astonishing response. This Company cares about their reputation!! Dustin set a service appointment for…

Paid $1–200Not sureHVAC system repairA/C system maintenance
★★★★★ James · Edited 4 months ago

Adam is outstanding, he explains exactly what he’s going to do and why in layman’s terms, then does it on time and on budget.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Harvey · 4 months ago

Doug Walker installed 3 thermostats and a soft-start kit. Service was excellent, could not be better. Thanks.

Paid $2,000+Reasonable priceA/C system maintenance
★★★★★ Mary · 4 months ago

We highly recommend The Lee Thompson Co. Our technician, Adam, was exceptional, very knowledgeable and took the time to explain what needed doing and made recommendations to improve our system. We will be requesting Adam when booking future appointments.

Paid $200–400Reasonable priceA/C system maintenance
★★★★★ David · Edited 4 months ago

The technician was on time and did a great job servicing my system

Not sureA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Jennifer · Edited 4 months ago

Lea Thompson has been servicing my house for several years and I have been extremely happy with everything they've done. From replacing a brand new AC to maintenance work, their staff is very friendly, very helpful and very knowledgeable. And the service guys are great. Ethan has been Working on my home the last…

A/C system maintenanceA/C system repairRepair HVAC
★★★★★ Adel · 5 months ago

Mr. Crow is absolutely awesome. He resolved our HVAC issue within minutes, and he has a fantastic personality, very respectful of our home, and I highly recommend him and The Lee Thompson Co!

Paid $200–300Great priceA/C system maintenance
★★★★★ Anonymous · 5 months ago

Crow "Robert" was great!! He was very helpful, efficient, honest, and knowledgable. Great work guys!

Paid $100–200Not sureA/C system maintenance
★★★★★ Mary · Edited 5 months ago

I have been with The Lee Thompson Co for years. They have always taken good care of our AC needs, repairs when needed, and will answer any questions you have. They are always on time and the employees are very polite and helpful. I would highly recommend them for new service or to check out your present AC. This…

Paid $1–100Reasonable priceA/C system maintenance
★★★★★ Kathy · 6 months ago

Crow came out and found the problem Immediately! Always pleasant and thoughtful!

Paid $1–100Great priceA/C system maintenanceService not listed
★★★★★ James · Edited 6 months ago

Hicham Zoummad analyzed problem and set up quick coil replacement.

Paid $1–100Great priceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
★★★★★ Christine · 7 months ago

Great job!

A/C system maintenance
★★★★★ Folake · 8 months ago

Adam did a great job finding the root cause of my A/C troubles. Appreciate the due diligence and analysis taken to get to the core of the problem.

HVAC system maintenanceA/C system maintenanceA/C system repair
★★★★★ Jim · 10 months ago

We use Lee Thompson only when we need repairs to our heat pump. Ask for Robert Crow, he has specialized knowledge of equipment like ours. Jim Pearson

Paid $100–200Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
★★★★★ Ruth · Edited 10 months ago

Robert resolved the issue I was having with the AC and explained all the details to me. He is very knowledgeable and always does a thorough job.

Paid $1–100Reasonable priceHVAC system repairA/C system maintenance
★★★★★ Sheila · Edited 11 months ago

Lee Thompson always does what it can to get a service person out as soon as possible. Terrence came for a winter check up. Helped me change out the batteries I didn’t notice were low in my thermostat. Thanks, Terrence!

HVAC system maintenanceA/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
★★★★★ Diane · Edited 11 months ago

Adam was very pleasant, professional, knowledgeable and helpful. He gets 5 stars!

A/C system maintenance+ Responsiveness+ Punctuality+ Quality

Show more a/c system maintenance reviews (40 more) →

Why it scores 47How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction37
Reliability34
Craft & service41
Value25
Momentum98
Track record80
Accountability92

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