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The Lee Thompson Co
Houston, TX · 4.9★ (533)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47
RankPosition by Experts Score among all companies we track in this category.#39
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$248
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.1.6%

Recent priced reviews

★★★★★ Jessica · 3 weeks ago

Terrence was prompt, polite, honest, transparent and answered all my questions and provided new insights and recommendations for my current 15y old unit and when it eventually comes time to replace. I was sold on Lee Thompson thanks to Terrence and office manager Anne who was so lovely and kind over the phone when I…

Paid $200–400Reasonable priceA/C system repair
★★★★★ Aaron · 3 weeks ago

We called Lee Thompson and within an hour Robert Crow arrived. He had our ac humming in just a few minutes by changing out our capacitor. Thank you so much for the extremely fast service!

Paid $400–600Reasonable priceHVAC system repair
★★★★★ Carolina · a month ago

Robert was very respectful of my home and very informative about what the issues he found with my system and how that made the temperature in my home warmer than desired. He made me feel at ease about the repairs he made to my system. I would recommend Lee Thompson to all my friends and family.

Paid $1–200Reasonable priceHVAC system repair
★★★★★ Mindy · Edited a month ago

Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.

Paid $1,600–1,800Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair+ Punctuality+ Quality+ Professionalism
★★★★★ HEIDI · Edited 2 months ago

Ethan started at my home. He came early and was very polite and detailed. He appropriately called in Crow to assist with diagnosing the problem. Although I was disappointed to learn I needed a new AC unit, I was glad Crow along with Ethan was fast to diagnose and and fix the problem. It was the start of a…

Paid $200–400Reasonable priceHVAC system repair
★★★★★ Jenna · 2 months ago

Terrence was quick with fixing the problem and explaining what went wrong. He’s always the tech I request to come to my house.

Paid $200–400HVAC system repair

Why it scores 47How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction37
Reliability34
Craft & service41
Value25
Momentum98
Track record80
Accountability92

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