Is The Lee Thompson Co any good?
Our verdict: solid, not standout — #39 of 67 HVAC contractors, better than 42%. Customers single out its momentum and accountability; value is where it trails.
Momentum — better than 98% of peers
Accountability — better than 92% of peers
Track record — better than 80% of peers
Satisfaction — 37th percentile
Reliability — 34th percentile
Value — 25th percentile
Recent priced reviews
Terrence was prompt, polite, honest, transparent and answered all my questions and provided new insights and recommendations for my current 15y old unit and when it eventually comes time to replace. I was sold on Lee Thompson thanks to Terrence and office manager Anne who was so lovely and kind over the phone when I…
We called Lee Thompson and within an hour Robert Crow arrived. He had our ac humming in just a few minutes by changing out our capacitor. Thank you so much for the extremely fast service!
Robert was very respectful of my home and very informative about what the issues he found with my system and how that made the temperature in my home warmer than desired. He made me feel at ease about the repairs he made to my system. I would recommend Lee Thompson to all my friends and family.
Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.
Ethan started at my home. He came early and was very polite and detailed. He appropriately called in Crow to assist with diagnosing the problem. Although I was disappointed to learn I needed a new AC unit, I was glad Crow along with Ethan was fast to diagnose and and fix the problem. It was the start of a…
Terrence was quick with fixing the problem and explaining what went wrong. He’s always the tech I request to come to my house.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Lee Thompson Co
Is The Lee Thompson Co good?
Yes by most measures: 4.9★ from 533 Google reviews and an Experts Score of 47/100 (grade C), #39 of 67 HVAC contractors we track. 1.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Lee Thompson Co charge?
Customers reported a typical bill of $248 (middle half $114–$502), 23% below the HVAC contractors median of $322.
What do customers hire The Lee Thompson Co for?
Mostly HVAC system maintenance (128), HVAC system repair (82), a/c system maintenance (60), a/c system repair (40).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
