HVAC CONTRACTORS · HOUSTON, TX
47SCORE

The Lee Thompson Co

Better than 42% of hvac contractors · #39 of 67

4.9★533 Google reviews
4.96★last 12 months
1.6%1–2★ in 2 yrs (avg 2%)
100%complaints answered

Recent priced reviews

★★★★★ Jessica · 3 weeks ago

Terrence was prompt, polite, honest, transparent and answered all my questions and provided new insights and recommendations for my current 15y old unit and when it eventually comes time to replace. I was sold on Lee Thompson thanks to Terrence and office manager Anne who was so lovely and kind over the phone when I…

Paid $200–400Reasonable priceA/C system repair
★★★★★ Aaron · 3 weeks ago

We called Lee Thompson and within an hour Robert Crow arrived. He had our ac humming in just a few minutes by changing out our capacitor. Thank you so much for the extremely fast service!

Paid $400–600Reasonable priceHVAC system repair
★★★★★ Carolina · a month ago

Robert was very respectful of my home and very informative about what the issues he found with my system and how that made the temperature in my home warmer than desired. He made me feel at ease about the repairs he made to my system. I would recommend Lee Thompson to all my friends and family.

Paid $1–200Reasonable priceHVAC system repair
★★★★★ Mindy · Edited a month ago

Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.

Paid $1,600–1,800Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair+ Punctuality+ Quality+ Professionalism
★★★★★ HEIDI · Edited 2 months ago

Ethan started at my home. He came early and was very polite and detailed. He appropriately called in Crow to assist with diagnosing the problem. Although I was disappointed to learn I needed a new AC unit, I was glad Crow along with Ethan was fast to diagnose and and fix the problem. It was the start of a…

Paid $200–400Reasonable priceHVAC system repair
★★★★★ Jenna · 2 months ago

Terrence was quick with fixing the problem and explaining what went wrong. He’s always the tech I request to come to my house.

Paid $200–400HVAC system repair

vs category

Blue = The, grey = hvac contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 5.00★ (16 reviews)2024-Q1: 5.00★ (9 reviews)2024-Q2: 4.69★ (13 reviews)2024-Q3: 5.00★ (16 reviews)2024-Q4: 5.00★ (6 reviews)2025-Q1: 4.73★ (15 reviews)2025-Q2: 5.00★ (11 reviews)2025-Q3: 4.33★ (6 reviews)2025-Q4: 5.00★ (59 reviews)2026-Q1: 5.00★ (26 reviews)2026-Q2: 4.96★ (89 reviews)2026-Q3: 4.88★ (43 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

$248-23% vs typical hvac contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 29%Reasonable 63%Overpriced 1%Not sure 7%

Score factors

Satisfaction
37
Reliability
34
Craft & service
41
Value
25
Momentum
98
Track record
80
Accountability
92

Praised for

Google highlights · percentile vs peers

Quality
+104 / −1
Professionalism
+125 / −1
Responsiveness
+105 / −0
Punctuality
+96 / −0
Value
+73 / −0

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