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The Lee Thompson Co
Houston, TX · 4.9★ (533)
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47
RankPosition by Experts Score among all companies we track in this category.#39
Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).$248
Bad jobsShare of reviews from the last 24 months that gave 1 or 2 stars.1.6%

The Lee Thompson Co for HVAC system maintenance

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Jobs reviewedHow many Google reviews are tagged with this job.130
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$37–$292
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#15 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 130 Google reviews tagged “HVAC system maintenance” · showing 20

Janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Dustin Smith sent Billy Salazar out to our house when we thought our AC unit was on its way out. Another company had told us we needed to replace the whole system, but after a thorough review, Billy told us it still had life left in it and saved us thousands. We appreciated his experience and honesty.

Reasonable priceHVAC system repairHVAC system maintenance
Mindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.

Paid $1,600–1,800Reasonable priceHVAC system maintenanceA/C system maintenanceA/C system repair+ Punctuality+ Quality+ Professionalism
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We are very pleased with this company. It seems even though we had a yearly services contract with our previous company, corners were being cut and issues not addressed. Our technician, Adam M. Was very conscientious to detail and thorough in his work. He took the time to make things right for us. He was…

Paid $200–400Reasonable priceHVAC system repairHVAC system maintenance
CameronLocal Guide · 161 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

This company is fantastic. The technician Adam was wonderful and worked quickly. My thermostat works even better now. I am very happy.

Paid $1–200Reasonable priceA/C system repair+ Responsiveness+ Punctuality+ Quality
Rosario2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We have used The Lee Thompson Co for many years. They are a very family oriented company, very professional in their work, and always have the time and the right parts to serviced our HVAC system units.

Paid $600–800Reasonable priceHVAC system repairHVAC system maintenance
Nick1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great first experience. Adam came out the same day, explained everything he was doing, and had the job wrapped up within two hours of my initial call

HVAC system maintenance
Carol7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

What a great company! Adam is a master technician and dustin a great communicator of all things HVAC. Above and beyond!

Paid $1–200Great priceHVAC system maintenance
EdLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I have been having Lee Thompson service my HVAC for several years and their staff has been excellent. This was Adam's first time checking the system and he was thorough and very pleasant.

Paid $1–200Reasonable priceHVAC system maintenance
ToddLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I’ve used Lee Thompson Co. for a few years now, and they’ve always been great to work with. Bill S. came out for my service today and was fantastic. He was friendly, professional, and very thorough. I especially appreciated that he took the time to explain what he was doing, how everything looked, and answered my…

Paid $1–200Reasonable priceHVAC system maintenanceA/C system maintenance+ Quality+ Professionalism+ Value
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Terrance did our preventative maintenance today. He was prompt, courteous and professional. He explained the service he performed today. He then mentioned a couple of items that I needed to know that will need attention in the future. He answered all my questions.

Paid $1–200Reasonable priceHVAC system maintenance
Marty1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Terrence the technician was thorough and very friendly. I like that the same technician comes out and is familiar with our system .

HVAC system maintenance
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Adam is outstanding, he explains exactly what he’s going to do and why in layman’s terms, then does it on time and on budget.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Laura-Hill2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Doug was very pleasant and extremely competent and knowledgeable.

Paid $400–600Reasonable priceHVAC system repairHVAC system maintenance
Kim10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

We use Lee Thompson Company for our HVAC maintenance & repair. Quick response time & issue resolved by Terrence on a hot & humid Houston day.

Paid $200–400Reasonable priceHVAC system maintenance
laura1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Adam wonderful !!!

Paid $1–200Great priceHVAC system maintenance
AmyLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Had an exceptional experience using Lee Thompson Co. The tech who helped me, Douglas Walker, explained to me step by step every thing he was doing as he was repairing my broken unit. There were several issues, and he tackled them one by one without getting flustered. He also spoke so highly of the company he was…

HVAC system repairHVAC system maintenance
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The technician was on time and did a great job servicing my system

Not sureA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Joyce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent, check-up on all components.

Paid $300–400HVAC system maintenance
DavidLocal Guide · 78 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Robert was amazing and very insightful and has a lot of technical knowledge. I will definitely be a returning customer!

Paid $100–200Reasonable priceHVAC system repairHVAC system maintenance
GinaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I can’t say enough good things about Lee Thompson! Their service is always very timely and professional. Adam came late this afternoon for a small issue that was unfortunately overlooked during our semi annual maintenance inspection. He was able to diagnose and fix the problem and had us up and running in no time. They really are the best!

HVAC system repairHVAC system maintenance

Show more HVAC system maintenance reviews (110 more) →

Why it scores 47How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

Satisfaction37
Reliability34
Craft & service41
Value25
Momentum98
Track record80
Accountability92

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