How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCOREThe Lee Thompson Co
Better than 42% of HVAC contractors · #39 of 67
The Lee Thompson Co for a/c system repair
Clear ✕All 40 Google reviews tagged “A/C system repair” · showing 20
Terrence was prompt, polite, honest, transparent and answered all my questions and provided new insights and recommendations for my current 15y old unit and when it eventually comes time to replace. I was sold on Lee Thompson thanks to Terrence and office manager Anne who was so lovely and kind over the phone when I…
Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.
The service technician Billy Salazar was great. It was of course the hottest day of the year when my AC decided to stop working and he diagnosed a worn condenser fan motor and corroded contactor..He found the parts, went to pick up and 3.5 hours later, all replaced and cold air never felt so good. I only wish they…
This company is fantastic. The technician Adam was wonderful and worked quickly. My thermostat works even better now. I am very happy.
Adam M came and fixed my compressor unit. He quickly identified the problem (bad capacitor) and swapped it out for a new one. Very professional and respectful. Would recommend.
Adam was incredibly thorough, professional, and got my system back up and working. Thank you!
Had Doug come out and fix my broken air conditioning. He diagnosed the issue and performed the repair quickly, and got my A/C cooling again! I'm so glad he was available to come-to-my-rescue in the middle of the day, during our brutal Houston summer heat!
Doug just serviced our home. VERY professional, knowledgeable, and personable!!! Outstanding worker. Thank you Doug! Also, this company is Very reasonably priced and great service! They provided SAME day service, which is highly desired and rare. We will definitely use them again, if needed.
Adam was awesome: Calm and confident, which was the perfect offset to our panic of not having a working AC in June. He very quickly ID’d the problem, solved it and communicated upfront in our options and cost implications.
Lea Thompson has been servicing my house for several years and I have been extremely happy with everything they've done. From replacing a brand new AC to maintenance work, their staff is very friendly, very helpful and very knowledgeable. And the service guys are great. Ethan has been Working on my home the last…
Always good to see Adam. He is polite and explains the work done easily.
The service we received from Lee Thompson Co recently was outstanding! A last minute call to them when our AC went out and a technician was on the way in minutes. Doug was extremely knowledgeable, professional, and courteous. He identified the issue and got the system up and running again. We really appreciate the…
Very knowledgeable helpful, explaining things wanted to be helpful. Would/have used them again
Adam did a great job finding the root cause of my A/C troubles. Appreciate the due diligence and analysis taken to get to the core of the problem.
Mr Johnson was professional, quickly understood the problem and had it repaired. Thank you!
We use Lee Thompson only when we need repairs to our heat pump. Ask for Robert Crow, he has specialized knowledge of equipment like ours. Jim Pearson
Lee Thompson always does what it can to get a service person out as soon as possible. Terrence came for a winter check up. Helped me change out the batteries I didn’t notice were low in my thermostat. Thanks, Terrence!
Ethan went above and beyond, great/honest customer service!!
What great recruiting Lee Thompson does in keeping their staff trained and maintained. Christian was punctual, courteous, thorough and knowledgeable. Frank was a great coach allowing Christian to show his capabilities.
Robert was very knowledgeable of my Lennox system and diagnosed the problem that I was experiencing with my air flow right away. I previously had TWO other technicians from other companys come and they were unable to solve my situation with my A/C.
vs category
Blue = The, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
