How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCOREThe Lee Thompson Co
Better than 42% of HVAC contractors · #39 of 67
The Lee Thompson Co for HVAC system maintenance
Clear ✕All 130 Google reviews tagged “HVAC system maintenance” · showing 40
Dustin Smith sent Billy Salazar out to our house when we thought our AC unit was on its way out. Another company had told us we needed to replace the whole system, but after a thorough review, Billy told us it still had life left in it and saved us thousands. We appreciated his experience and honesty.
Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.
We are very pleased with this company. It seems even though we had a yearly services contract with our previous company, corners were being cut and issues not addressed. Our technician, Adam M. Was very conscientious to detail and thorough in his work. He took the time to make things right for us. He was…
This company is fantastic. The technician Adam was wonderful and worked quickly. My thermostat works even better now. I am very happy.
We have used The Lee Thompson Co for many years. They are a very family oriented company, very professional in their work, and always have the time and the right parts to serviced our HVAC system units.
Great first experience. Adam came out the same day, explained everything he was doing, and had the job wrapped up within two hours of my initial call
What a great company! Adam is a master technician and dustin a great communicator of all things HVAC. Above and beyond!
I have been having Lee Thompson service my HVAC for several years and their staff has been excellent. This was Adam's first time checking the system and he was thorough and very pleasant.
I’ve used Lee Thompson Co. for a few years now, and they’ve always been great to work with. Bill S. came out for my service today and was fantastic. He was friendly, professional, and very thorough. I especially appreciated that he took the time to explain what he was doing, how everything looked, and answered my…
Terrance did our preventative maintenance today. He was prompt, courteous and professional. He explained the service he performed today. He then mentioned a couple of items that I needed to know that will need attention in the future. He answered all my questions.
Terrence the technician was thorough and very friendly. I like that the same technician comes out and is familiar with our system .
Adam is outstanding, he explains exactly what he’s going to do and why in layman’s terms, then does it on time and on budget.
Doug was very pleasant and extremely competent and knowledgeable.
We use Lee Thompson Company for our HVAC maintenance & repair. Quick response time & issue resolved by Terrence on a hot & humid Houston day.
Adam wonderful !!!
Had an exceptional experience using Lee Thompson Co. The tech who helped me, Douglas Walker, explained to me step by step every thing he was doing as he was repairing my broken unit. There were several issues, and he tackled them one by one without getting flustered. He also spoke so highly of the company he was…
The technician was on time and did a great job servicing my system
Excellent, check-up on all components.
Robert was amazing and very insightful and has a lot of technical knowledge. I will definitely be a returning customer!
I can’t say enough good things about Lee Thompson! Their service is always very timely and professional. Adam came late this afternoon for a small issue that was unfortunately overlooked during our semi annual maintenance inspection. He was able to diagnose and fix the problem and had us up and running in no time. They really are the best!
Adam was on time, professional, respectful, listened and communicated well. He took his time to do what was required to determine the problem, correct it, and perform the maintenance on the a/c units.
Lee Thompson is a great company I have used for years. Terrance is an exceptional serviceman who takes pride in his work, very thorough and great troubleshooting. Thank you!
Adam is extremely knowledgeable and professional. He worked hard and explained concerns. We have had our HVAC unit maintained twice a year since we bought our home in 2023. Adam is the first tech who pulled our humidifier filter and advised us to change it. We appreciate his diligence and attention to detail. We will be requesting him in the future.
Knowledgeable and helpful service and advice. Doug was great!
Robert was very thorough and explained all everything with an incredible attention to detail.
Robert came out and fixed up our system, he was great!
Jacob was fantastic and very knowledgeable. Helped resolve all issues in a timely manner.
Terrance has serviced our two units for years. I am always comfortable about his advice on keeping our units working properly. He knows our units and location of everything which allows him to be able to get right to work. His honesty and warm personality makes dealing with your company a pleasure. Terrance is a…
Their office staff is friendly and professional and their techs have all been amazing and knowledgeable!! Jacob was our last tech and he was very thorough!! We would recommend Lee Thompson to our family and friends.
Adam came in and did a good job today. Please give him his $10 bonus.
Douglas was professional, knowledgeable and carefully explained process and improvements, if wanted, to system.
Tarence did his usual professional job doing the maintenance on our A/C system.
Adam was my technician today and I was very pleased with him ensuring that my new HVAC system was functioning properly.
Doug did a great job at our house. Very thorough and I will use them again.
Adam did fantastic job cleaning and testing unit.
Adam did a great job, detailed and professional
Robert was very friendly, fast, and efficient. I would highly recommend him.
Adam was very professional. Patient. Answered my many questions. Personable. Efficient. Friendly.
Crow showed up on time, was knowledgeable about our HVAC system and was able to give us a good health check on the unit. Happy to continue our service relationship with The Lee Thompson Co. and technician’s like Crow. C. Cothran
Great technician. Friendly. Courteous
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Blue = The, grey = HVAC contractors average
Rating over time
Price
Bar = middle half of what customers paid · gold mark = category median.
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
