HVAC CONTRACTORS · HOUSTON, TX
The Lee Thompson Co logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE

The Lee Thompson Co

Better than 42% of HVAC contractors · #39 of 67

4.9★533 Google reviewsGoogle star rating as shown on Google Maps.
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yrs (avg 2%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

The Lee Thompson Co for repair HVAC

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$400–500
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$236–$840
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Repair HVAC”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#41 / 51

All 5 Google reviews tagged “Repair HVAC”

★★★★★ B · 4 months ago

Adam was awesome: Calm and confident, which was the perfect offset to our panic of not having a working AC in June. He very quickly ID’d the problem, solved it and communicated upfront in our options and cost implications.

Paid $400–500Great priceHVAC system repairA/C system repairRepair HVAC
★★★★★ Jennifer · Edited 4 months ago

Lea Thompson has been servicing my house for several years and I have been extremely happy with everything they've done. From replacing a brand new AC to maintenance work, their staff is very friendly, very helpful and very knowledgeable. And the service guys are great. Ethan has been Working on my home the last…

A/C system maintenanceA/C system repairRepair HVAC
★★★★★ robert · 3 years ago

We trust Lee Thompson to take care of our needs at our business and homes . They are down to earth and not trying to rip people off !

A/C system maintenanceHeating system maintenanceHVAC system maintenance
★★★★★ Ronda · 5 years ago

Our AC unit is on the roof of our condo and so I haven't ever been up there to see it. So when Henry got there, he was very professional and had pictures of everything we needed to fix to show me. I will definitely be using this company again.

Repair HVAC+ Quality+ Professionalism+ Value
★★★★★ Chad · 4 years ago

Rating only, no written review.

Repair HVAC+ Responsiveness+ Punctuality+ Quality

vs category

Blue = The, grey = HVAC contractors average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02023-Q4: 5.00★ (16 reviews)2024-Q1: 5.00★ (9 reviews)2024-Q2: 4.69★ (13 reviews)2024-Q3: 5.00★ (16 reviews)2024-Q4: 5.00★ (6 reviews)2025-Q1: 4.73★ (15 reviews)2025-Q2: 5.00★ (11 reviews)2025-Q3: 4.33★ (6 reviews)2025-Q4: 5.00★ (59 reviews)2026-Q1: 5.00★ (26 reviews)2026-Q2: 4.96★ (89 reviews)2026-Q3: 4.88★ (43 reviews)2023-Q42024-Q42025-Q42026-Q4
This companyIndustrydot size = review count

Price

$248-23% vs typical HVAC contractors

Bar = middle half of what customers paid · gold mark = category median.

Great price 29%Reasonable 63%Overpriced 1%Not sure 7%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%37+13Reliability 15%34+5.1Craft & service 20%41+8.2Value 10%25+2.5Momentum 8%98+7.8Track record 7%80+5.6Accountability 5%92+4.6Experts Score= 47Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
37
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
34
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
41
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
25
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
98
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
80
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
92

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+104 / −1
Professionalism
+125 / −1
Responsiveness
+105 / −0
Punctuality
+96 / −0
Value
+73 / −0

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