Is The Lee Thompson Co any good?
Our verdict: solid, not standout — #39 of 67 HVAC contractors, better than 42%. Customers single out its momentum and accountability; value is where it trails.
Momentum — better than 98% of peers
Accountability — better than 92% of peers
Track record — better than 80% of peers
Satisfaction — 37th percentile
Reliability — 34th percentile
Value — 25th percentile
The Lee Thompson Co for a/c system maintenance
Clear ✕60 customers reviewed a a/c system maintenance job here and rated it 5.00★. Most paid $1–100 (category typical: $54–$441). For this job it ranks #18 of 59 HVAC contractors we track.
All 60 Google reviews tagged “A/C system maintenance” · showing 40
Mindy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Billy was fantastic! He was punctual, professional, and extremely knowledgeable. He performed a thorough diagnostic on our central AC system and gave us clear, honest answers of what we needed. Truly appreciated his expertise and transparency. Will definitely be using Lee Thompson Co again because of him! If you need a great technician, request Billy!
ToddLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★I’ve used Lee Thompson Co. for a few years now, and they’ve always been great to work with. Bill S. came out for my service today and was fantastic. He was friendly, professional, and very thorough. I especially appreciated that he took the time to explain what he was doing, how everything looked, and answered my…
Bruce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★My previous review is null and void. After posting the review, within the hour I was contacted by Dustin Smith (Residential Service Manager) to enquire as to the reason for the one-star review...a pleasantly astonishing response. This Company cares about their reputation!! Dustin set a service appointment for…
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★Adam is outstanding, he explains exactly what he’s going to do and why in layman’s terms, then does it on time and on budget.
Harvey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★Doug Walker installed 3 thermostats and a soft-start kit. Service was excellent, could not be better. Thanks.
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★We highly recommend The Lee Thompson Co. Our technician, Adam, was exceptional, very knowledgeable and took the time to explain what needed doing and made recommendations to improve our system. We will be requesting Adam when booking future appointments.
David7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★The technician was on time and did a great job servicing my system
JenniferLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★Lea Thompson has been servicing my house for several years and I have been extremely happy with everything they've done. From replacing a brand new AC to maintenance work, their staff is very friendly, very helpful and very knowledgeable. And the service guys are great. Ethan has been Working on my home the last…
AdelLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★Mr. Crow is absolutely awesome. He resolved our HVAC issue within minutes, and he has a fantastic personality, very respectful of our home, and I highly recommend him and The Lee Thompson Co!
AnonymousLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★Crow "Robert" was great!! He was very helpful, efficient, honest, and knowledgable. Great work guys!
MaryLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★I have been with The Lee Thompson Co for years. They have always taken good care of our AC needs, repairs when needed, and will answer any questions you have. They are always on time and the employees are very polite and helpful. I would highly recommend them for new service or to check out your present AC. This…
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★Crow came out and found the problem Immediately! Always pleasant and thoughtful!
James7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★Hicham Zoummad analyzed problem and set up quick coil replacement.
Christine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★Great job!
Folake8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★Adam did a great job finding the root cause of my A/C troubles. Appreciate the due diligence and analysis taken to get to the core of the problem.
JimLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★We use Lee Thompson only when we need repairs to our heat pump. Ask for Robert Crow, he has specialized knowledge of equipment like ours. Jim Pearson
Ruth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★Robert resolved the issue I was having with the AC and explained all the details to me. He is very knowledgeable and always does a thorough job.
Sheila3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★Lee Thompson always does what it can to get a service person out as soon as possible. Terrence came for a winter check up. Helped me change out the batteries I didn’t notice were low in my thermostat. Thanks, Terrence!
Diane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★Adam was very pleasant, professional, knowledgeable and helpful. He gets 5 stars!
Katherine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★Terrence was great to work with! He looked over an inspection report done on our AC system as we are in the process of selling this home. He addressed each issue listed to ensure our system is running efficiently. He was patient and went over everything in detail. I will definitely use Terrence again should we…
Vickie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★Joe Salazar and Rodolfo arrived this morning to replace my evaporator coil and plenum box and add a uv light in the plenum box. They were very polite, explained exactly the process for the job, worked efficiently, cleaned everything up perfectly, checked the reading on the refrigerant to make sure the system was…
Pansy14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★What great recruiting Lee Thompson does in keeping their staff trained and maintained. Christian was punctual, courteous, thorough and knowledgeable. Frank was a great coach allowing Christian to show his capabilities.
William5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★Kevin serviced my A/C today and could not be more pleased. He was courteous and responded to all my questions. He also gave me his thoughts on what to expect when going to the new units that use the different coolant. Thanks for your service.
Sukran6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★Very professional and reliable. I strongly recommend.
Lynae4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★Love that Lee Thompson Co is dependable & trustworthy. Xavier was polite & cleaned up after himself. Highly recommend!
Taylor8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★The technician was very timely and exceptionally efficient when going in to my attic. He went above the call of duty by calling the company about my situation and what other options I had. Instead of me having to do it on my own. Was calm and considerate when telling me about my next steps. Great team!
robert6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★We trust Lee Thompson to take care of our needs at our business and homes . They are down to earth and not trying to rip people off !
RoseLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★Lee Thompson handles our A/C system maintenance. Their service techs are always on time and very respectful of our company/business. This company has installed, repaired and serviced our various units for the last several years. They call before coming out to make sure it is convenient for us. Before leaving,…
Edward6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Tech showed more knowledge of our AC unit and thermostat than any other tech I have ever met
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Terrance was exceptionally helpful/ knowledgeable in getting our AC back up and running. Will use again!
TomLocal Guide · 69 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★I called Saturday and this morning at 8:30 the tech was here, found a failed capacitor, got one from his truck, and was done in 30 minutes. Given our upcoming 100° temperatures this week, Lee Thompson is a godsend.
Kevin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★Hicham was a great person to deal with for our request. Very professional
Louisa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Great service from Hicham!
eric5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★I have been using Lee Thompson AC for years. They are always prompt, showing up on the same day I call them. Fix everything right the first time out
Gary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Yearly service check on the AC system, check coolant and clean coils. Installed missing ball valve on the drain line and cleaned out the drain line.
Jim11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Excellent service. Responsive. Friendly and professional. Highly recommended. Service tech Hicham Z serviced all 3 units, did a great job cleaning them and running routine maintenance checks. Thanks LT! And Scott’s a great team leader
Anne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★I have used The Lee Thompson Co. for years now. I was so happy to have a company I can trust after years of dealing with companies without professional people. I have not been disappointed with service I receive. They not only do bi-yearly inspection on my units. They installed my current units.
DeborahLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Dustin was so courteous and very knowledgeable. He was very thorough with his inspection of our two units. Would definitely use him in the future. Mike & Debbie Bruening
Joni4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★Hicham was the AC technician who performed the annual maintenance. He did a thorough check of the interior and exterior units. Also made recommendations about the filter that I need to use. Very pleased
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Lee Thompson Co
Is The Lee Thompson Co good?
Yes by most measures: 4.9★ from 533 Google reviews and an Experts Score of 47/100 (grade C), #39 of 67 HVAC contractors we track. 1.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Lee Thompson Co charge?
Customers reported a typical bill of $248 (middle half $114–$502), 23% below the HVAC contractors median of $322.
What do customers hire The Lee Thompson Co for?
Mostly HVAC system maintenance (128), HVAC system repair (82), a/c system maintenance (60), a/c system repair (40).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
