Is The Lee Thompson Co any good?
Our verdict: solid, not standout — #39 of 67 HVAC contractors, better than 42%. Customers single out its momentum and accountability; value is where it trails.
Momentum — better than 98% of peers
Accountability — better than 92% of peers
Track record — better than 80% of peers
Satisfaction — 37th percentile
Reliability — 34th percentile
Value — 25th percentile
The Lee Thompson Co for a/c system maintenance
Clear ✕60 customers reviewed a a/c system maintenance job here and rated it 5.00★. Most paid $1–100 (category typical: $54–$441). For this job it ranks #18 of 59 HVAC contractors we track.
All 60 Google reviews tagged “A/C system maintenance”
Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.
Billy was fantastic! He was punctual, professional, and extremely knowledgeable. He performed a thorough diagnostic on our central AC system and gave us clear, honest answers of what we needed. Truly appreciated his expertise and transparency. Will definitely be using Lee Thompson Co again because of him! If you need a great technician, request Billy!
I’ve used Lee Thompson Co. for a few years now, and they’ve always been great to work with. Bill S. came out for my service today and was fantastic. He was friendly, professional, and very thorough. I especially appreciated that he took the time to explain what he was doing, how everything looked, and answered my…
My previous review is null and void. After posting the review, within the hour I was contacted by Dustin Smith (Residential Service Manager) to enquire as to the reason for the one-star review...a pleasantly astonishing response. This Company cares about their reputation!! Dustin set a service appointment for…
Adam is outstanding, he explains exactly what he’s going to do and why in layman’s terms, then does it on time and on budget.
Doug Walker installed 3 thermostats and a soft-start kit. Service was excellent, could not be better. Thanks.
We highly recommend The Lee Thompson Co. Our technician, Adam, was exceptional, very knowledgeable and took the time to explain what needed doing and made recommendations to improve our system. We will be requesting Adam when booking future appointments.
The technician was on time and did a great job servicing my system
Lea Thompson has been servicing my house for several years and I have been extremely happy with everything they've done. From replacing a brand new AC to maintenance work, their staff is very friendly, very helpful and very knowledgeable. And the service guys are great. Ethan has been Working on my home the last…
Mr. Crow is absolutely awesome. He resolved our HVAC issue within minutes, and he has a fantastic personality, very respectful of our home, and I highly recommend him and The Lee Thompson Co!
Crow "Robert" was great!! He was very helpful, efficient, honest, and knowledgable. Great work guys!
I have been with The Lee Thompson Co for years. They have always taken good care of our AC needs, repairs when needed, and will answer any questions you have. They are always on time and the employees are very polite and helpful. I would highly recommend them for new service or to check out your present AC. This…
Crow came out and found the problem Immediately! Always pleasant and thoughtful!
Hicham Zoummad analyzed problem and set up quick coil replacement.
Great job!
Adam did a great job finding the root cause of my A/C troubles. Appreciate the due diligence and analysis taken to get to the core of the problem.
We use Lee Thompson only when we need repairs to our heat pump. Ask for Robert Crow, he has specialized knowledge of equipment like ours. Jim Pearson
Robert resolved the issue I was having with the AC and explained all the details to me. He is very knowledgeable and always does a thorough job.
Lee Thompson always does what it can to get a service person out as soon as possible. Terrence came for a winter check up. Helped me change out the batteries I didn’t notice were low in my thermostat. Thanks, Terrence!
Adam was very pleasant, professional, knowledgeable and helpful. He gets 5 stars!
Terrence was great to work with! He looked over an inspection report done on our AC system as we are in the process of selling this home. He addressed each issue listed to ensure our system is running efficiently. He was patient and went over everything in detail. I will definitely use Terrence again should we…
Joe Salazar and Rodolfo arrived this morning to replace my evaporator coil and plenum box and add a uv light in the plenum box. They were very polite, explained exactly the process for the job, worked efficiently, cleaned everything up perfectly, checked the reading on the refrigerant to make sure the system was…
What great recruiting Lee Thompson does in keeping their staff trained and maintained. Christian was punctual, courteous, thorough and knowledgeable. Frank was a great coach allowing Christian to show his capabilities.
Kevin serviced my A/C today and could not be more pleased. He was courteous and responded to all my questions. He also gave me his thoughts on what to expect when going to the new units that use the different coolant. Thanks for your service.
Very professional and reliable. I strongly recommend.
Love that Lee Thompson Co is dependable & trustworthy. Xavier was polite & cleaned up after himself. Highly recommend!
The technician was very timely and exceptionally efficient when going in to my attic. He went above the call of duty by calling the company about my situation and what other options I had. Instead of me having to do it on my own. Was calm and considerate when telling me about my next steps. Great team!
We trust Lee Thompson to take care of our needs at our business and homes . They are down to earth and not trying to rip people off !
Lee Thompson handles our A/C system maintenance. Their service techs are always on time and very respectful of our company/business. This company has installed, repaired and serviced our various units for the last several years. They call before coming out to make sure it is convenient for us. Before leaving,…
Tech showed more knowledge of our AC unit and thermostat than any other tech I have ever met
Terrance was exceptionally helpful/ knowledgeable in getting our AC back up and running. Will use again!
I called Saturday and this morning at 8:30 the tech was here, found a failed capacitor, got one from his truck, and was done in 30 minutes. Given our upcoming 100° temperatures this week, Lee Thompson is a godsend.
Hicham was a great person to deal with for our request. Very professional
Great service from Hicham!
I have been using Lee Thompson AC for years. They are always prompt, showing up on the same day I call them. Fix everything right the first time out
Yearly service check on the AC system, check coolant and clean coils. Installed missing ball valve on the drain line and cleaned out the drain line.
Excellent service. Responsive. Friendly and professional. Highly recommended. Service tech Hicham Z serviced all 3 units, did a great job cleaning them and running routine maintenance checks. Thanks LT! And Scott’s a great team leader
I have used The Lee Thompson Co. for years now. I was so happy to have a company I can trust after years of dealing with companies without professional people. I have not been disappointed with service I receive. They not only do bi-yearly inspection on my units. They installed my current units.
Dustin was so courteous and very knowledgeable. He was very thorough with his inspection of our two units. Would definitely use him in the future. Mike & Debbie Bruening
Hicham was the AC technician who performed the annual maintenance. He did a thorough check of the interior and exterior units. Also made recommendations about the filter that I need to use. Very pleased
Hicham was very professional and he gave good advices
Hicham Zoummad was my service tech and he was on time (actually early) professional and courteous, he was thorough and did a great job. I have used Lee Thompson for a long time, they are always responsive, knowledgeable and send great professionals out to do the job.
I have been using Lee Thompson for years. Their staff are professional, friendly, responsive, well-trained and easy to work with. Their techs show up on time, work efficiently and don’t try to upsell. I trust their findings and recommendations.
Hicham was so great and personable. Very thorough and patient. He is definitely our guy to use when we call Lee Thompson!
Hicham Zoummad was an excellent technician!! He was thorough, professional and friendly!! Look forward to seeing him in the Fall for my bi-annual service check!!! I love Lee Thompson and highly recommend them. I have been using for several years!
We have used Lee Thompson Co. For many years and are so pleased with all their services. I highly recommend them for all your heating and air-conditioning needs!!! The office staff is friendly and the service people are very professional and competent.
I purchased a new A/C-Heating unit a couple of years ago from Lee Thompson at the recommendation of a friend. At same time I purchased the twice yearly maintenance contract and couldn't be more happy with their service. First the new unit installation was smooth and easy and the service techs that have come out…
Henry Gomez came over today to do our annual A/C check and he was a pleasure to work with! He was very knowledgeable, friendly, and answered all of my questions thoroughly! I would not hesitate to continue using Lee Thompson for all of our A/C and heating needs. They’re all great!
Terrence did a terrific job! He found a creative solution to my broken thermostat, made the appropriate adjustments to the base and got my AC working again. I strongly recommend Terrence and the Lee Thompson Co.
Henry did a great job! Was courteous, informative, and speedy with his service. Would definitely call back for additional service.
We only use Lee Thompson for our HVAC system. Henry came out to do the spring-summer check up. He explained what he was going to do first. He pointed out a couple of issues that we need to follow up on soon and gave me a copy of his report. He is very thorough and knowledgeable with regard to HVAC systems.
The Lee Thompson Company has been my air conditioning and heating company of choice for nearly 25 years. They ALWAYS send a friendly and capable service person to my home. I personally encourage that everyone partake in a service contract to extend the life of one's HVAC unit. It is worth it! My recent visit…
Professional and responsive.
Very polite!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Lee Thompson Co
Is The Lee Thompson Co good?
Yes by most measures: 4.9★ from 533 Google reviews and an Experts Score of 47/100 (grade C), #39 of 67 HVAC contractors we track. 1.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Lee Thompson Co charge?
Customers reported a typical bill of $248 (middle half $114–$502), 23% below the HVAC contractors median of $322.
What do customers hire The Lee Thompson Co for?
Mostly HVAC system maintenance (128), HVAC system repair (82), a/c system maintenance (60), a/c system repair (40).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
