Is The Lee Thompson Co any good?
Our verdict: solid, not standout — #39 of 67 HVAC contractors, better than 42%. Customers single out its momentum and accountability; value is where it trails.
Momentum — better than 98% of peers
Accountability — better than 92% of peers
Track record — better than 80% of peers
Satisfaction — 37th percentile
Reliability — 34th percentile
Value — 25th percentile
The Lee Thompson Co for a/c system repair
Clear ✕40 customers reviewed a a/c system repair job here and rated it 4.95★. Most paid $1–200 (category typical: $209–$880). For this job it ranks #30 of 57 HVAC contractors we track.
All 40 Google reviews tagged “A/C system repair”
Terrence was prompt, polite, honest, transparent and answered all my questions and provided new insights and recommendations for my current 15y old unit and when it eventually comes time to replace. I was sold on Lee Thompson thanks to Terrence and office manager Anne who was so lovely and kind over the phone when I…
Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.
The service technician Billy Salazar was great. It was of course the hottest day of the year when my AC decided to stop working and he diagnosed a worn condenser fan motor and corroded contactor..He found the parts, went to pick up and 3.5 hours later, all replaced and cold air never felt so good. I only wish they…
This company is fantastic. The technician Adam was wonderful and worked quickly. My thermostat works even better now. I am very happy.
Adam M came and fixed my compressor unit. He quickly identified the problem (bad capacitor) and swapped it out for a new one. Very professional and respectful. Would recommend.
Adam was incredibly thorough, professional, and got my system back up and working. Thank you!
Had Doug come out and fix my broken air conditioning. He diagnosed the issue and performed the repair quickly, and got my A/C cooling again! I'm so glad he was available to come-to-my-rescue in the middle of the day, during our brutal Houston summer heat!
Doug just serviced our home. VERY professional, knowledgeable, and personable!!! Outstanding worker. Thank you Doug! Also, this company is Very reasonably priced and great service! They provided SAME day service, which is highly desired and rare. We will definitely use them again, if needed.
Adam was awesome: Calm and confident, which was the perfect offset to our panic of not having a working AC in June. He very quickly ID’d the problem, solved it and communicated upfront in our options and cost implications.
Lea Thompson has been servicing my house for several years and I have been extremely happy with everything they've done. From replacing a brand new AC to maintenance work, their staff is very friendly, very helpful and very knowledgeable. And the service guys are great. Ethan has been Working on my home the last…
Always good to see Adam. He is polite and explains the work done easily.
The service we received from Lee Thompson Co recently was outstanding! A last minute call to them when our AC went out and a technician was on the way in minutes. Doug was extremely knowledgeable, professional, and courteous. He identified the issue and got the system up and running again. We really appreciate the…
Very knowledgeable helpful, explaining things wanted to be helpful. Would/have used them again
Adam did a great job finding the root cause of my A/C troubles. Appreciate the due diligence and analysis taken to get to the core of the problem.
Mr Johnson was professional, quickly understood the problem and had it repaired. Thank you!
We use Lee Thompson only when we need repairs to our heat pump. Ask for Robert Crow, he has specialized knowledge of equipment like ours. Jim Pearson
Lee Thompson always does what it can to get a service person out as soon as possible. Terrence came for a winter check up. Helped me change out the batteries I didn’t notice were low in my thermostat. Thanks, Terrence!
Ethan went above and beyond, great/honest customer service!!
What great recruiting Lee Thompson does in keeping their staff trained and maintained. Christian was punctual, courteous, thorough and knowledgeable. Frank was a great coach allowing Christian to show his capabilities.
Robert was very knowledgeable of my Lennox system and diagnosed the problem that I was experiencing with my air flow right away. I previously had TWO other technicians from other companys come and they were unable to solve my situation with my A/C.
The technician was very timely and exceptionally efficient when going in to my attic. He went above the call of duty by calling the company about my situation and what other options I had. Instead of me having to do it on my own. Was calm and considerate when telling me about my next steps. Great team!
We trust Lee Thompson to take care of our needs at our business and homes . They are down to earth and not trying to rip people off !
I have a contract with this company. I am very pleased with their service.
Tech showed more knowledge of our AC unit and thermostat than any other tech I have ever met
Was able to troubleshoot problem and get unit running within 4hrs of initial call. They also did not try to up sell anything.
Terrence arrived on time, he was very professional and knowledgeable. I’ll highly recommend Lee Thompson 👌
I called The Lee Thompson Co this morning with a Problem with third Floor AC unit not working. Even though all technicians were out on service calls, Justin (GM), managed to send me a technician within the hour. The Technician (Art) was there until he got the unit up and running. The Physicians were happy we got…
Fast response. Very knowledgeable personnel.
I have been using Lee Thompson for years. Their staff are professional, friendly, responsive, well-trained and easy to work with. Their techs show up on time, work efficiently and don’t try to upsell. I trust their findings and recommendations.
Lee Thompson group are great. Always friendly, very helpful on the phone and almost always able to quickly schedule appointments. Dustin came out on time and made sure I completely understood what was happening with my system as well as what options were available. Very thorough job.
Dustin was very professional and helpful from start to end. Very pleased
Henry did a great job. I have used this company for years and have always found them to be timely, professional, and provide good quality service.
Henry did an excellent job. Our fan motor needed to be replaced and luckily it was still under warranty. Henry recommended a surge protector because our electricity goes off and on quite a bit with storms and utility outages like the winter freezing weather. I highly recommend Henry and the Lee Thompson Company.
The Lee Thompson Company has been my air conditioning and heating company of choice for nearly 25 years. They ALWAYS send a friendly and capable service person to my home. I personally encourage that everyone partake in a service contract to extend the life of one's HVAC unit. It is worth it! My recent visit…
Professional and responsive.
Terrance came by to fix our A/C this weekend. He was quick to diagnose and repair, was very professional, and we will definitely continue to be customers of Lee Thompson.
Very polite!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Lee Thompson Co
Is The Lee Thompson Co good?
Yes by most measures: 4.9★ from 533 Google reviews and an Experts Score of 47/100 (grade C), #39 of 67 HVAC contractors we track. 1.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Lee Thompson Co charge?
Customers reported a typical bill of $248 (middle half $114–$502), 23% below the HVAC contractors median of $322.
What do customers hire The Lee Thompson Co for?
Mostly HVAC system maintenance (128), HVAC system repair (82), a/c system maintenance (60), a/c system repair (40).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
