Is The Lee Thompson Co any good?
Our verdict: solid, not standout — #39 of 67 HVAC contractors, better than 42%. Customers single out its momentum and accountability; value is where it trails.
Momentum — better than 98% of peers
Accountability — better than 92% of peers
Track record — better than 80% of peers
Satisfaction — 37th percentile
Reliability — 34th percentile
Value — 25th percentile
The Lee Thompson Co for HVAC system maintenance
Clear ✕130 customers reviewed a HVAC system maintenance job here and rated it 5.00★. Most paid $100–200 (category typical: $37–$292). For this job it ranks #15 of 60 HVAC contractors we track.
All 130 Google reviews tagged “HVAC system maintenance” · showing 20
Dustin Smith sent Billy Salazar out to our house when we thought our AC unit was on its way out. Another company had told us we needed to replace the whole system, but after a thorough review, Billy told us it still had life left in it and saved us thousands. We appreciated his experience and honesty.
Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.
We are very pleased with this company. It seems even though we had a yearly services contract with our previous company, corners were being cut and issues not addressed. Our technician, Adam M. Was very conscientious to detail and thorough in his work. He took the time to make things right for us. He was…
This company is fantastic. The technician Adam was wonderful and worked quickly. My thermostat works even better now. I am very happy.
We have used The Lee Thompson Co for many years. They are a very family oriented company, very professional in their work, and always have the time and the right parts to serviced our HVAC system units.
Great first experience. Adam came out the same day, explained everything he was doing, and had the job wrapped up within two hours of my initial call
What a great company! Adam is a master technician and dustin a great communicator of all things HVAC. Above and beyond!
I have been having Lee Thompson service my HVAC for several years and their staff has been excellent. This was Adam's first time checking the system and he was thorough and very pleasant.
I’ve used Lee Thompson Co. for a few years now, and they’ve always been great to work with. Bill S. came out for my service today and was fantastic. He was friendly, professional, and very thorough. I especially appreciated that he took the time to explain what he was doing, how everything looked, and answered my…
Terrance did our preventative maintenance today. He was prompt, courteous and professional. He explained the service he performed today. He then mentioned a couple of items that I needed to know that will need attention in the future. He answered all my questions.
Terrence the technician was thorough and very friendly. I like that the same technician comes out and is familiar with our system .
Adam is outstanding, he explains exactly what he’s going to do and why in layman’s terms, then does it on time and on budget.
Doug was very pleasant and extremely competent and knowledgeable.
We use Lee Thompson Company for our HVAC maintenance & repair. Quick response time & issue resolved by Terrence on a hot & humid Houston day.
Adam wonderful !!!
Had an exceptional experience using Lee Thompson Co. The tech who helped me, Douglas Walker, explained to me step by step every thing he was doing as he was repairing my broken unit. There were several issues, and he tackled them one by one without getting flustered. He also spoke so highly of the company he was…
The technician was on time and did a great job servicing my system
Excellent, check-up on all components.
Robert was amazing and very insightful and has a lot of technical knowledge. I will definitely be a returning customer!
I can’t say enough good things about Lee Thompson! Their service is always very timely and professional. Adam came late this afternoon for a small issue that was unfortunately overlooked during our semi annual maintenance inspection. He was able to diagnose and fix the problem and had us up and running in no time.…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Lee Thompson Co
Is The Lee Thompson Co good?
Yes by most measures: 4.9★ from 533 Google reviews and an Experts Score of 47/100 (grade C), #39 of 67 HVAC contractors we track. 1.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Lee Thompson Co charge?
Customers reported a typical bill of $248 (middle half $114–$502), 23% below the HVAC contractors median of $322.
What do customers hire The Lee Thompson Co for?
Mostly HVAC system maintenance (128), HVAC system repair (82), a/c system maintenance (60), a/c system repair (40).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
