Is The Lee Thompson Co any good?
Our verdict: solid, not standout — #39 of 67 HVAC contractors, better than 42%. Customers single out its momentum and accountability; value is where it trails.
Momentum — better than 98% of peers
Accountability — better than 92% of peers
Track record — better than 80% of peers
Satisfaction — 37th percentile
Reliability — 34th percentile
Value — 25th percentile
The Lee Thompson Co for HVAC system maintenance
Clear ✕130 customers reviewed a HVAC system maintenance job here and rated it 5.00★. Most paid $100–200 (category typical: $37–$292). For this job it ranks #15 of 60 HVAC contractors we track.
All 130 Google reviews tagged “HVAC system maintenance” · showing 80
Dustin Smith sent Billy Salazar out to our house when we thought our AC unit was on its way out. Another company had told us we needed to replace the whole system, but after a thorough review, Billy told us it still had life left in it and saved us thousands. We appreciated his experience and honesty.
Robert was so kind, personal, and professional. We love the Lee Thompson Company. The have been honest and reliable with our Heating and AC work. We wouldn't go with anyone else.
We are very pleased with this company. It seems even though we had a yearly services contract with our previous company, corners were being cut and issues not addressed. Our technician, Adam M. Was very conscientious to detail and thorough in his work. He took the time to make things right for us. He was…
This company is fantastic. The technician Adam was wonderful and worked quickly. My thermostat works even better now. I am very happy.
We have used The Lee Thompson Co for many years. They are a very family oriented company, very professional in their work, and always have the time and the right parts to serviced our HVAC system units.
Great first experience. Adam came out the same day, explained everything he was doing, and had the job wrapped up within two hours of my initial call
What a great company! Adam is a master technician and dustin a great communicator of all things HVAC. Above and beyond!
I have been having Lee Thompson service my HVAC for several years and their staff has been excellent. This was Adam's first time checking the system and he was thorough and very pleasant.
I’ve used Lee Thompson Co. for a few years now, and they’ve always been great to work with. Bill S. came out for my service today and was fantastic. He was friendly, professional, and very thorough. I especially appreciated that he took the time to explain what he was doing, how everything looked, and answered my…
Terrance did our preventative maintenance today. He was prompt, courteous and professional. He explained the service he performed today. He then mentioned a couple of items that I needed to know that will need attention in the future. He answered all my questions.
Terrence the technician was thorough and very friendly. I like that the same technician comes out and is familiar with our system .
Adam is outstanding, he explains exactly what he’s going to do and why in layman’s terms, then does it on time and on budget.
Doug was very pleasant and extremely competent and knowledgeable.
We use Lee Thompson Company for our HVAC maintenance & repair. Quick response time & issue resolved by Terrence on a hot & humid Houston day.
Adam wonderful !!!
Had an exceptional experience using Lee Thompson Co. The tech who helped me, Douglas Walker, explained to me step by step every thing he was doing as he was repairing my broken unit. There were several issues, and he tackled them one by one without getting flustered. He also spoke so highly of the company he was…
The technician was on time and did a great job servicing my system
Excellent, check-up on all components.
Robert was amazing and very insightful and has a lot of technical knowledge. I will definitely be a returning customer!
I can’t say enough good things about Lee Thompson! Their service is always very timely and professional. Adam came late this afternoon for a small issue that was unfortunately overlooked during our semi annual maintenance inspection. He was able to diagnose and fix the problem and had us up and running in no time. They really are the best!
Adam was on time, professional, respectful, listened and communicated well. He took his time to do what was required to determine the problem, correct it, and perform the maintenance on the a/c units.
Lee Thompson is a great company I have used for years. Terrance is an exceptional serviceman who takes pride in his work, very thorough and great troubleshooting. Thank you!
Adam is extremely knowledgeable and professional. He worked hard and explained concerns. We have had our HVAC unit maintained twice a year since we bought our home in 2023. Adam is the first tech who pulled our humidifier filter and advised us to change it. We appreciate his diligence and attention to detail. We will be requesting him in the future.
Knowledgeable and helpful service and advice. Doug was great!
Robert was very thorough and explained all everything with an incredible attention to detail.
Robert came out and fixed up our system, he was great!
Jacob was fantastic and very knowledgeable. Helped resolve all issues in a timely manner.
Terrance has serviced our two units for years. I am always comfortable about his advice on keeping our units working properly. He knows our units and location of everything which allows him to be able to get right to work. His honesty and warm personality makes dealing with your company a pleasure. Terrance is a…
Their office staff is friendly and professional and their techs have all been amazing and knowledgeable!! Jacob was our last tech and he was very thorough!! We would recommend Lee Thompson to our family and friends.
Adam came in and did a good job today. Please give him his $10 bonus.
Douglas was professional, knowledgeable and carefully explained process and improvements, if wanted, to system.
Tarence did his usual professional job doing the maintenance on our A/C system.
Adam was my technician today and I was very pleased with him ensuring that my new HVAC system was functioning properly.
Doug did a great job at our house. Very thorough and I will use them again.
Adam did fantastic job cleaning and testing unit.
Adam did a great job, detailed and professional
Robert was very friendly, fast, and efficient. I would highly recommend him.
Adam was very professional. Patient. Answered my many questions. Personable. Efficient. Friendly.
Crow showed up on time, was knowledgeable about our HVAC system and was able to give us a good health check on the unit. Happy to continue our service relationship with The Lee Thompson Co. and technician’s like Crow. C. Cothran
Great technician. Friendly. Courteous
Such a professional and friendly company. I like it that they try to send the same tech, which gets to know the house and the homeowners. Crow is awesome!
Doug was thorough in his explanations and in his attention to detail during his maintenance inspection. We communicated very easily and I was impressed by his work ethic and concern for his clients.
Adam did a great job. Thank you
Adam arrived right on time. I had not met him before, but even with all my detailed information about my AC/heating units he was very patience and went right to work in my attic to check out the 2 heating systems for the winter. He spent quite a while checking out both to make sure my home was ready to withstand the…
The power to my thermostat was out, Douglas W showed up right on time identified the problem within minutes and had me all fixed up and the system was cooling again within the hour. Excellent service!
Doug did a great job thoroughly inspecting our system and providing thoughtful preventative options for us. Very friendly and honest consultation.
Lee Thompson Co has done an excellent job for us. Dustin and Adam are technical and deliver excellent customer service. Hard to find combination. Much appreciate their professionalism, technical skills and disposition.
Douglas W did a thorough job. I would highly recommend him.
Adam was very friendly and informative. We walked through every step of his inspection, something I have done only once before many years ago.
Adam was awesome. Explaining what he was going to do and then reviewing his findings with us. Highly recommend Lee Thompson company.
Very personable and knowledgeable technician. Very timely in completing his work Robert Crow did a great job and explained clearly the condition of my unit
Adam did a great job finding the root cause of my A/C troubles. Appreciate the due diligence and analysis taken to get to the core of the problem.
Great service and very professional the Technician
I scheduled a service maintenance call and the Lee Thompson Company sent me the name and a picture of the technician on the way that day. Adam was very curtious and helpful. He went above and beyond helping me learn about my very dirty filter and how to replace it. He took photos and explained things that were…
Longtime customer (almost 20 years). First time Adam serviced, it was for annual heat check. Excellent, on-time, quick, and thorough. Happy with the company and with Adam.
Crow is amazing!! Arrived early and super friendly!! Highly recommend The Lee Thompson Co. Have used them for over 12 years!
We use Lee Thompson only when we need repairs to our heat pump. Ask for Robert Crow, he has specialized knowledge of equipment like ours. Jim Pearson
Robert always does excellent job. Knows the system and is very personable.
Adam was great!
Ethan was on time, very professional, took care of my HVAC system.
Evan was respectful and appeared knowledgeable. He shared his findings with me and did not attempt to push unneeded repairs.
Terrence Johnson is a wonderful HVAC Tech. He has serviced our systems numerous times and we will always ask for him. He is very informative and professional. Lee Thompson is lucky to have such a dedicated employee.
Adam is very professional, friendly and he explained everything he was doing. He went above and beyond to get us a new filter. Glad we chose Lee Thompson co. for our service.
Alex did a great job and knows the system very well. Ask for Alex.
Great, personable, thorough, made me feel cared for. This was the second half of the yearly maintenance package that Lee Thompson offers
Very pleased with the service I received. The technician, Adam, was thorough and explained the issues with my system and the options to resolve. Friendly and professional.
Excellent, educated and prompt professional service, have always had exceptional customer service. Ethan has been my go-to because he has assisted me and remembers where everything is so I don’t have to show a new person each time. Many thanks to The Lee Thompson Company for taking care of my needs.
Lee Thompson always does what it can to get a service person out as soon as possible. Terrence came for a winter check up. Helped me change out the batteries I didn’t notice were low in my thermostat. Thanks, Terrence!
Lee Thompson came out quickly to check my AC units. Crow Salazar was the technician that came, he was very knowledgeable, practical, and courteous. Will definitely continue going to Lee Thompson for my HVAC needs.
Terrence Johnson is an excellent air conditioning technician. He is very thorough.
Terrence is an outstanding, HVAC technician. Excellent results.
Adam, is a great technician, he did a great job. Very knowledgeable and great people skills. Thank you, Frank Martinez
He was really nice and informative. Made the process very easy. It’s this kind of service that keeps me with Lee Thompson Company. I will always recommend you guys. Frontline employees are what keeps us coming back.
Showed up on time, took great care of my season change check-up as well as new filter! Thanks Adam for a great experience.
We have used the services of Lee Thompson Co. for a very long time. All of their service technicians are very professional. We always try to request Robert- aka “Crow” - as our technician. He always gives service above and beyond- for which we are grateful.
Terrance has been servicing my HVAC for 4 years. He is very professional and courteous, also nice to my dog!
HVAC technician Adam M. performed seasonal maintenance on our central heating system today. He arrived within the scheduled time range, performed the services very efficiently and was very courteous and knowledgeable. I would recommend him to anyone needing such a service.
My A/C stopped cooling earlier this week, the hottest week of the year! Lee Thompson Co. responded quickly. Crow came out after hours, trouble shot the issue (a bad capacitor) and got us back up and running. Thanks to Crow, Christian, and Javier who all helped us while the system was not working properly.
My tech was on time, waited until the rain stopped. Was thorough and explained everything to me. Was patient when setting the home thermostat to my WiFi.
What great recruiting Lee Thompson does in keeping their staff trained and maintained. Christian was punctual, courteous, thorough and knowledgeable. Frank was a great coach allowing Christian to show his capabilities.
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Lee Thompson Co
Is The Lee Thompson Co good?
Yes by most measures: 4.9★ from 533 Google reviews and an Experts Score of 47/100 (grade C), #39 of 67 HVAC contractors we track. 1.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Lee Thompson Co charge?
Customers reported a typical bill of $248 (middle half $114–$502), 23% below the HVAC contractors median of $322.
What do customers hire The Lee Thompson Co for?
Mostly HVAC system maintenance (128), HVAC system repair (82), a/c system maintenance (60), a/c system repair (40).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
