Is The Lee Thompson Co any good?
Our verdict: solid, not standout — #39 of 67 HVAC contractors, better than 42%. Customers single out its momentum and accountability; value is where it trails.
Momentum — better than 98% of peers
Accountability — better than 92% of peers
Track record — better than 80% of peers
Satisfaction — 37th percentile
Reliability — 34th percentile
Value — 25th percentile
The Lee Thompson Co for HVAC system repair
Clear ✕85 customers reviewed a HVAC system repair job here and rated it 4.91★. Most paid $100–200 (category typical: $192–$955). For this job it ranks #36 of 60 HVAC contractors we track.
All 85 Google reviews tagged “HVAC system repair” · showing 20
Aaron10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★We called Lee Thompson and within an hour Robert Crow arrived. He had our ac humming in just a few minutes by changing out our capacitor. Thank you so much for the extremely fast service!
Janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★Dustin Smith sent Billy Salazar out to our house when we thought our AC unit was on its way out. Another company had told us we needed to replace the whole system, but after a thorough review, Billy told us it still had life left in it and saved us thousands. We appreciated his experience and honesty.
C1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★Adam from Lee Thompson Company was outstanding! He fixed the issue and explained to me what happened in a clear transparent way that I understood. The best tech I have ever talked too. Highly recommend the Lee Thompson company.
CarolinaLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★Robert was very respectful of my home and very informative about what the issues he found with my system and how that made the temperature in my home warmer than desired. He made me feel at ease about the repairs he made to my system. I would recommend Lee Thompson to all my friends and family.
Elizabeth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Our HVAC went out on a hot summer evening and Terrence was able to come right away. He did a great job taking his time explaining the issue and fixing what was broken. We really appreciate his help. Would definitely recommend!
HEIDI2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★Ethan started at my home. He came early and was very polite and detailed. He appropriately called in Crow to assist with diagnosing the problem. Although I was disappointed to learn I needed a new AC unit, I was glad Crow along with Ethan was fast to diagnose and and fix the problem. It was the start of a…
JennaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Terrence was quick with fixing the problem and explaining what went wrong. He’s always the tech I request to come to my house.
Kathaleen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Adam was very helpful and professional. We had lots of questions and he provided good answers and solutions. Thanks!
Catherine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★Adam worked his magic! He tore apart the entire unit put in a new condenser and got it up and running! Hallelujah!
Allen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Unfortunately our hvac ceased working midday on a Sunday afternoon in August—which in Texas can be a nightmare scenario! I called probably 6 other techs and companies to no avail, seeking immediate help. Then a good friend referred me to call Lee Thompson. Within 10 minutes of leaving a detailed message with their…
Chantal1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★I would like to sincerely thank Crow Salazar for always doing a fantastic job helping me with my AC issues. The HVAC system I purchased from Just in Time about two and a half years ago has caused me endless headaches. I believed I was purchasing a Carrier system, but I later became concerned that the equipment I…
Mark6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Billy was very helpful and professional. Would highly recommend
Mark12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★Crow Salazar was excellent - personable, knowledgeable, and diagnosed our AC issue in no time. The Lee Thompson Co. had someone on site within 30 minutes of my initial call - excellent!
Kathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★We are very pleased with this company. It seems even though we had a yearly services contract with our previous company, corners were being cut and issues not addressed. Our technician, Adam M. Was very conscientious to detail and thorough in his work. He took the time to make things right for us. He was…
Rosario2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★We have used The Lee Thompson Co for many years. They are a very family oriented company, very professional in their work, and always have the time and the right parts to serviced our HVAC system units.
Andrew3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Mr. Crow came out to install our A/C fan motor, and took care of everything quickly and professionally. He cleaned up after his work and stayed behind to make sure it was running correctly. Mr. Salazar came on Saturday to diagnose and troubleshoot the issues we were having, and just further proves how skilled and…
Curt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★Good Experience. Billy Salazar worked hard and I believe did an excellent job. I appreciate his working in the very hot attic and on the roof of our house
Mike5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★Terrence did a great job.
Bruce2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★My previous review is null and void. After posting the review, within the hour I was contacted by Dustin Smith (Residential Service Manager) to enquire as to the reason for the one-star review...a pleasantly astonishing response. This Company cares about their reputation!! Dustin set a service appointment for…
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★After dealing with several companies that were unable to identify or resolve the issue, I was beginning to think the problem would never be fixed. Then Adam from Lee Thompson Co. came out, and everything changed. Adam took the time to carefully assess the situation, troubleshoot the problem, and explain what was…
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Lee Thompson Co
Is The Lee Thompson Co good?
Yes by most measures: 4.9★ from 533 Google reviews and an Experts Score of 47/100 (grade C), #39 of 67 HVAC contractors we track. 1.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Lee Thompson Co charge?
Customers reported a typical bill of $248 (middle half $114–$502), 23% below the HVAC contractors median of $322.
What do customers hire The Lee Thompson Co for?
Mostly HVAC system maintenance (128), HVAC system repair (82), a/c system maintenance (60), a/c system repair (40).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
