Is The Lee Thompson Co any good?
Our verdict: solid, not standout — #39 of 67 HVAC contractors, better than 42%. Customers single out its momentum and accountability; value is where it trails.
Momentum — better than 98% of peers
Accountability — better than 92% of peers
Track record — better than 80% of peers
Satisfaction — 37th percentile
Reliability — 34th percentile
Value — 25th percentile
The Lee Thompson Co for heating system maintenance
Clear ✕23 customers reviewed a heating system maintenance job here and rated it 5.00★. Most paid $1–100 (category typical: $54–$292). For this job it ranks #19 of 47 HVAC contractors we track.
All 23 Google reviews tagged “Heating system maintenance” · showing 20
Lee Thompson Co is our go-to for HVAC needs. They are always responsive, courteous and very professional. Adam is the mini-split expert! He was very thorough in troubleshooting and explaining the repairs needed.
Very knowledgeable and efficient technician! Crow Salazar was fantastic!
Ethan B. came out and did a great job! Explained everything going on and was very professional.
Adam was intelligent, competent, thorough, and a great guy to have as a tech. Since I have signed up for yearly maintenance, I would like to have him as my regular tech.
Terrence is an outstanding, HVAC technician. Excellent results.
Showed up on time, took great care of my season change check-up as well as new filter! Thanks Adam for a great experience.
Adam M was very friendly and had a big smile!
Terrence was my tech for my scheduled maintenance checkup. Nice to see a familiar face again. He always proves quality service with a smile.
Mr. Ethan Beal and Frank came out to perform inspectin on my heating units and recommended and made replacement of a part on one of my heating units. Continue to be pleased with service and will recommend your company to friends. Professional, informative, and friendly. Thank you.
Honest and prompt company. Very informative about maintenance tips to help A/C performance. Terrence was polite, personable and knowledgeable. I would recommend this company to anyone seeking an honest and reliable A/C repair company.
Henry was so professional and efficient. I love Lee Thompson!!
We trust Lee Thompson to take care of our needs at our business and homes . They are down to earth and not trying to rip people off !
Dustin was so courteous and very knowledgeable. He was very thorough with his inspection of our two units. Would definitely use him in the future. Mike & Debbie Bruening
I have been using Lee Thompson for years. Their staff are professional, friendly, responsive, well-trained and easy to work with. Their techs show up on time, work efficiently and don’t try to upsell. I trust their findings and recommendations.
After moving to Austin, we terribly miss our old AC maintenance company. We always used Lee Thompson AC for our pre-summer check ups. Thanks to their incredible service, we never experienced an AC outage during the swelling summer months and for that we are so thankful.
The Lee Thompson Company as always does a great job. Justin conducted maintenance and also made recommendation to gain more efficiency from our AC’s. He checked on our de-humidifier as well and cleared drain. Thank you Justin, and Stella for always being responsive.
The technician, Henry Gomez was courteous and efficient.
We have used Lee Thompson Co. For many years and are so pleased with all their services. I highly recommend them for all your heating and air-conditioning needs!!! The office staff is friendly and the service people are very professional and competent.
Henry Gomez does a great job. He explains and shows us what he is doing, and he covers all the basis.
Henry did a great job, was fast and efficient. Thanks..
Price
Bar = middle half of what customers paid · gold mark = category median.
Questions about The Lee Thompson Co
Is The Lee Thompson Co good?
Yes by most measures: 4.9★ from 533 Google reviews and an Experts Score of 47/100 (grade C), #39 of 67 HVAC contractors we track. 1.6% of reviews in the last two years were 1–2★ (category average 2%).
How much does The Lee Thompson Co charge?
Customers reported a typical bill of $248 (middle half $114–$502), 23% below the HVAC contractors median of $322.
What do customers hire The Lee Thompson Co for?
Mostly HVAC system maintenance (128), HVAC system repair (82), a/c system maintenance (60), a/c system repair (40).
Does the owner respond to complaints?
The owner replied to 100% of 1–3★ reviews (category: 63%).
