Dianna
Review from Google · view on GoogleThe staff is so wonderful and welcoming! the elderly are well loved and cared for
The Maples at Har-Ber Meadows
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%69+16.7Value 14%87+12.3Replies to reviews 7%6+0.4Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 65 senior care servicesPosition by Experts Score among all companies we track in this category. · better than 34%
4.6 ★★★★★ 136 Google reviews · 5 photos
86%five-star reviews
4.82★last 12 monthsAverage stars on reviews from the last 12 months only.
2.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
0%reviews answered by the owner
Oct 2026latest review
The Maples at Har-Ber Meadows at a glance
Most reviewers praise the facility's staff for their kindness, professionalism, and compassionate care, noting that residents are treated like family. Positive feedback frequently highlights successful rehabilitation for hip and knee surgeries, clean rooms, and engaging activities. However, several low-star reviews report serious concerns regarding neglect, inadequate monitoring of bedridden patients, and unprofessional communication with families.
- Google rating: 4.6 out of 5 from 136 reviews (86% five-star).
- Reviews on this page: 136 Google reviews (90 with written comments).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 27, 2026.
- Service: Senior Care Service serving Tontitown, Arkansas.
Data from Google, last updated October 28, 2026.
Score profile vs other senior care services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Maples at Har-Ber Meadows: 76/100 on this factor. Category median: 81.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Maples at Har-Ber Meadows: 69/100 on this factor. Category median: 77.B
69
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Maples at Har-Ber Meadows: 87/100 on this factor. Category median: 78.A
87
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Maples at Har-Ber Meadows: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Maples at Har-Ber Meadows: 6/100 on this factor. Category median: 48.F
6
Bar = this company · dark tick = category median.
Star ratings
136 Google reviews we collected
- 5 stars11786%
- 4 stars75%
- 3 stars11%
- 2 stars00%
- 1 star118%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
- Praise6692%
- Complaints68%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price240%
- Reasonable240%
- Overpriced00%
- Not sure120%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3954%
- Would recommend1217%
- Quality & results811%
- Honesty & trust710%
- Communication34%
- Speed & response23%
- Price & value11%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff is amazing especially Bayron he was so welcoming and kind.”
“Cnas talk bad about residents & each other all day , Lasinda & HR are very unprofessional.”
“…ful to my mother land loan to other patients when I was there I would highly recommend the maples out there at Harbor and when it's my time to be out…”
“Maria, Mary, June and Terra do an amazing job keeping us entertained with live music, karaoke, bingo, parties, holiday celebrations, all kinds of game…”
“I have all my mental faculties so this review will be fair, honest and detailed.”
“We felt welcomed and our concerns were listened to with genuine care.”
“recovered from my knee surgery here in no time!”
People customers mention
- Lasinda 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Dianna21 hours ago★★★★★
The staff is so wonderful and welcoming! the elderly are well loved and cared for
Jamie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Lovely place! I've been in many long term care facilities but this one is exceptional.
Kimberly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
This is such a great place. Staff is amazing especially Bayron he was so welcoming and kind.
Donal6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My mom had fell and broke her hip....and she had her rehab there....she was complicated 2 work with.......Logan Chambers is a very compassionate therapist 2 work with and so is the staff......5 stars here
paola2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
they helped me recover from a hip fracture. great staff! yoselin took great care of me!! 👍
Kelley9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I love the Maples. Our elderly population are so loved here. Our residents are family to all of us.
Photos
Customer reviews
4.6 ★★★★★ 136 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Juliana Ayala
Review from Google · view on GoogleGreat place and exceptional staff
Sean Bishop
Review from Google · view on GoogleAwesome place
Sabino Ayala
Review from Google · view on GoogleVery nice and amazing staff!
Jamie Poninski8 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLovely place! I've been in many long term care facilities but this one is exceptional.
Kimberly Nava2 reviewsTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis is such a great place. Staff is amazing especially Bayron he was so welcoming and kind.
June Hency3 reviewsTotal number of Google reviews June has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBeautiful place,and have amazing staffs.
Donal Heckathorn6 reviewsTotal number of Google reviews Donal has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy mom had fell and broke her hip....and she had her rehab there....she was complicated 2 work with.......Logan Chambers is a very compassionate therapist 2 work with and so is the staff......5 stars here
paola b2 reviewsTotal number of Google reviews paola has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlethey helped me recover from a hip fracture. great staff! yoselin took great care of me!! 👍
Jasmine Salcedo2 reviewsTotal number of Google reviews Jasmine has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best nursing home Springdale !
Business details
- Address: 6456 Lynch's Prairie Cove, Springdale, AR 72762
- Phone: (479) 361-4669
- Website: themaplesatharbermeadows.com
- Service area: Tontitown, AR