Analyzing 5,867,1915.9M ReviewsFor 16,20516.2K Experts

Experts Reviews · Company report
The Moonsage Studio Salon and Scalp Spa Sanctuary logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%100+30.8Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE

The Moonsage Studio Salon and Scalp Spa Sanctuary

Rochester, NH · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #4Position by Experts Score among all companies we track in this category. of 54 spas · 5.0★ from 240 Google reviews

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Report card

Percentile vs other spas (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Moonsage Studio Salon and Scalp Spa Sanctuary is better than 100% of spas.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Moonsage Studio Salon and Scalp Spa Sanctuary is better than 100% of spas.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Moonsage Studio Salon and Scalp Spa Sanctuary is better than —% of spas.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Moonsage Studio Salon and Scalp Spa Sanctuary is better than —% of spas.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Moonsage Studio Salon and Scalp Spa Sanctuary is better than 100% of spas.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Moonsage Studio Salon and Scalp Spa Sanctuary is better than —% of spas.–
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Reviews for your job

Customers hired The Moonsage Studio Salon and Scalp Spa Sanctuary for 8 kinds of job.

The Moonsage Studio Salon and Scalp Spa Sanctuary for braids

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 95/100.How Job match is calculatedBuilt only from reviews Google tagged “Braids”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1

All 5 Google reviews tagged “Braids”

Justin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Highly recommend Tamara and her studio. I called her to get a feel initially as I have long curly hair and wanted a touch up. She was super helpful then and all the way through the process. She's a sweet human with a sweet studio space 😊🙏, 5 stars easily!!! She did some braids as well and they were 🔥🔥🔥.

Customer photo from Justin's review
Braids
Jillian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Tamara is the best stylist. I've gotten Vivid hair colors, dreadlock instalations & maintenance and good vibes!

Paid $120–140Shampoo & conditioningBraidsBlowouts
Amethyst1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been going to see Tamara at her salons for about 8 years now. She is an absolute artist! We have put just about every color in my hair. I have a sensitive scalp & she is a pro at giving me the look I want without damaging my scalp or hair. She started my dreadlocks a little over 4 years ago. I visit her…

Paid $200+HaircutManicureShampoo & conditioning
David1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

She has been doing hair for 20 years and can do ANYTHING! Incredibly talented at natural and vivid color services. She has done cuts such as shags, mullets, long layered... great with all hair types from her backgeound working in California with all hair textures. She is an herbalist and will teach you what your…

Paid $100–120HaircutManicureShampoo & conditioning
KatieLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If you're searching for the most incredible human being and the most talented dreadlock artist, look no further. I have traveled across multiple states for over five years just to have Tamara work her magic on my hair, and I would do it again without hesitation. From transforming my hair with fairy colors to…

Paid $200+HaircutShampoo & conditioningBraids

Price

$214+107% vs typical spas

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dreadlocks129$145–$323
Haircut41$45–$79
Shampoo & conditioning41—
Hairstyling39$43–$131
Hair extensions29—
Blowouts13—
Balayage9—
Bridal services5—

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