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The Moving Experience

Mover · San Luis Obispo, CA · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%50+27.3Reliability 24%39+9.5Value 14%84+11.9Replies to reviews 7%100+7.1Craft & service penalty82−1.8Experts Score= 54Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.54SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#215 of 218 moversPosition by Experts Score among all companies we track in this category. · better than 1%
4.6 ★★★★★ 119 Google reviews · 24 photos
87%five-star reviews
4.75★last 12 monthsAverage stars on reviews from the last 12 months only.
11.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
$443typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).

The Moving Experience at a glance

Google reviewers rate The Moving Experience 4.6 out of 5 stars based on 119 reviews. Customers frequently praise the company for professional staff, careful handling of items like pianos, punctual arrivals, and transparent pricing for local moves. However, negative feedback highlights concerns regarding overpriced billing, poor communication during long-distance shipments, and instances where crews arrived late or failed to complete jobs.

  • Google rating: 4.6 out of 5 from 119 reviews (87% five-star).
  • Reviews on this page: 119 Google reviews (114 with written comments, 8 with photos).
  • Owner responses: the business replied to 76% of reviews.
  • Most recent review: October 28, 2026.
  • Service: Mover serving San Luis Obispo, California.

Data from Google, last updated November 1, 2026.

Score profile vs other movers

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction50Reliability39Craft & service82Value84Momentum100Replies to reviews100Satisfaction: 50 (median 93)Reliability: 39 (median 90)Craft & service: 82 (median 93)Value: 84 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 81)
The Moving ExperienceMovers median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Moving Experience: 50/100 on this factor. Category median: 93.C
50
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Moving Experience: 39/100 on this factor. Category median: 90.D
39
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Moving Experience: 82/100 on this factor. Category median: 93.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Moving Experience: 84/100 on this factor. Category median: 100.A
84
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Moving Experience: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Moving Experience: 100/100 on this factor. Category median: 81.A
100

Bar = this company · dark tick = category median.

Star ratings

119 Google reviews we collected

  • 5 stars10387%
  • 4 stars22%
  • 3 stars22%
  • 2 stars11%
  • 1 star119%

Praise vs complaints

Phrases our text analysis found in 114 written reviews

  • Praise22488%
  • Complaints3112%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price536%
  • Reasonable964%
  • Overpriced00%
  • Not sure00%
$443-55% vs typical movers

Middle half of what 7 customers paid ($206–$840) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude7228%
  • Speed & response5923%
  • Would recommend3413%
  • Quality & results2911%
  • Price & value2911%
  • Communication187%
  • Honesty & trust145%

What customers talk about

We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “They were professional and very quick despite the unexpected rain!”
    “Very unprofessional and didn’t help us and left us stranded with our moving stuff.”
  • “I highly recommend them to anyone looking for a fast, seamless, and fairly priced move.”
    “The movers arrived late, scratched our floors, and took double the time needed due to their incompetence.”
  • “I highly recommend you call for a quote before you make your decision.”
    “Would not recommend this company who’s very unprofessional and doesn’t answer the phone”
  • “After a great experience using them to move our business, we hired them again just a few months later for our home.”
    “This is the WORST moving company I’ve ever dealt with.”
  • “Kind, on time, stellar service, reasonable prices, simply, the BEST!”
    “*Price Gouging and Extra Charges*: Mid-move charges, holding belongings hostage until payment, and unauthorized charges are common complaints.”
  • “They treated my belongings with so much care, communicated clearly throughout the process, and worked seamlessly together.”
    “*Lateness and Lack of Communication*: They were hours (or even days) late, with zero communication or vague excuses.”
  • “They moved my piano, with care and had super transparent pricing.”
    “THIS IS ABSOLUTELY THE MOST SHADY MOVING COMPANY EVER!”

People customers mention

  • Aaron 11 reviews
  • Brad 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired The Moving Experience for 4 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

The was staff was excellent and very careful moving some heavy furniture in my home. Their price for the job was reasonable. I will higher them for other moving jobs in the future.

Paid $1–500Reasonable priceOversized-item moving
Craig5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The 2 guys from Moving Experience packed and loaded our entire house into a storage pod. They were professional and very quick despite the unexpected rain! Fingers crossed that it “unpacks “ with everything intact…

Customer photo from Craig's review
Paid $1,000–1,500Reasonable priceMoving-related packing
Bookey10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Ryan and Brad were so professional and took such care with unloading my furniture. Excellent service. I have another load to move and will definitely use The Moving Experience and will request Ryan and Brad.

Paid $800–1,000Reasonable priceInterstate movingFurniture assembly
KC4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Other local moving companies quoted $100 more to $1000 more for the same service. Shame on them, especially that I’m a senior citizen. I highly recommend you call for a quote before you make your decision.

Paid $1–200Reasonable priceMoving-related packing
SLO3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Kevin and Ryan were able to schedule and safely move our 300+ lb appliance for us on short notice. They were fast, polite and efficient. We appreciated their positive "can-do" attitudes. Hey Aaron, c'mon man, give these guys a raise!

Paid $400–600Oversized-item moving
grace1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ryan and Rich were so helpful during my recent move !! Moving is always a challenge and I was so grateful for their help, professionalism, efficiency, and kindness. i’ll definitely be recommending the moving experience and look forward to using them for my next move

Paid $200–400Great priceLocal moving

Photos

Customer reviews

4.6 ★★★★★ 119 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Richard Kopecky3 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The was staff was excellent and very careful moving some heavy furniture in my home. Their price for the job was reasonable. I will higher them for other moving jobs in the future.

  • Price assessment: Reasonable price
  • Price: $1–500
  • Services: Oversized-item moving
Larry Triplett2 reviewsTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was in a pinch where my bed couldn't be moved through my stairs and didn't fit in my elevator. Called The Moving Experience. They were very prompt and showed up. Evaluated my exterior of my house. Used a pulley system up 4 floors. Job completed in a timely manner! Would use again if in that sort of bind.

  • Price assessment: Reasonable price
  • Services: Oversized-item moving
Craig Smith5 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The 2 guys from Moving Experience packed and loaded our entire house into a storage pod. They were professional and very quick despite the unexpected rain! Fingers crossed that it “unpacks “ with everything intact…

  • Price assessment: Reasonable price
  • Price: $1,000–1,500
  • Services: Moving-related packing
Response from the owner · a month ago

Craig it means a lot that you took the time to share your experience and added a photo-Thank you! We are glad to hear our crew provided the professional, efficient service we aim to give-even with the unexpected rain. We hold our team to a high standard, and it is wonderful to hear that standard came through in your experience. Thank you again, safe travels!

Daniel Alamilla1 reviewTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent, professional people. Thank you very much for your help moving pianos.

  • Price assessment: Reasonable price
  • Services: Local moving
Response from the owner · a month ago

Hi Daniel, thank you for taking the time to leave us this review! We do truly appreciate your trust in our team to move the pianos, and are proud we could provide the level of care and professionalism that we always strive for. Kind regards

Libby Rivas2 reviewsTotal number of Google reviews Libby has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Best moving experience I’ve ever had! The team at The Moving Experience are incredibly hardworking. After a great experience using them to move our business, we hired them again just a few months later for our home. Even with rain on moving day, they had everything loaded, transported, and delivered in record time. We had a bad experience with another local moving company in the past (they damaged ever single piece of furniture and even backed the moving truck up into my car) so we were worried about getting burned again. But The Moving Experience completely exceeded our expectations. Nothing was damaged, everything was handled with care, and the entire process was smooth from start to finish. Plus, the guys are really friendly and were very sweet to our dog. They even brought us some free boxes a week before moving day! I highly recommend them to anyone looking for a fast, seamless, and fairly priced move.

  • Price assessment: Great price
  • Services: Local moving, Oversized-item moving
Response from the owner · Edited a month ago

Thank you for putting in the time to share such a thoughtful review Libby! We truly appreciate your continued confidence in The Moving Experience and are grateful you chose us for both your business and home moves. It means a lot to know that our team exceeded your expectations. We take great pride in the services we provide, so hearing that it came through in your experience with us is especially meaningful.

Joe Ryan1 reviewTotal number of Google reviews Joe has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The Moving Experience guys are great! They were skilled and professional. The right tools and techniques really makes a difference. I learned how to properly pack a truck! I highly recommend Aaron and the team.

  • Price assessment: Great price
  • Services: Local moving
Response from the owner · a month ago

Thank you Joe, what a great review and recommendation! We're glad our team could make the process a positive experience, and were able to share some of the techniques that go into a well-executed move. We are thankful for the opportunity to earn your business- Take care!

judo dawg8 reviewsTotal number of Google reviews judo has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The owner was extremely polite and professional. I highly recommend this company

Response from the owner · a month ago

Hi Judo, thank you for your kind words and recommendation! We are grateful for your decision to choose us and the opportunity to serve you. Your support means a lot to our entire team.

Jason HortonLocal Guide · 26 reviewsTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They moved my piano, with care and had super transparent pricing. They provided pricing and stuck to their price and terms. Thank you.

Response from the owner · Edited a month ago

We take pride in providing straightforward pricing and dependable service, so we're especially glad that came through during your move Jason. We are thankful you took the time to share about your experience with us-Thank you for your business!

Bookey Perry10 reviewsTotal number of Google reviews Bookey has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ryan and Brad were so professional and took such care with unloading my furniture. Excellent service. I have another load to move and will definitely use The Moving Experience and will request Ryan and Brad.

  • Price assessment: Reasonable price
  • Price: $800–1,000
  • Services: Interstate moving, Furniture assembly
Response from the owner · a month ago

Hi Bookey, we are thrilled to hear you had such a positive experience with Ryan and Brad! I'm excited to share your review with them, it will be greatly appreciated. Thank you for your confidence in choosing us again. We look forward to helping with your next move!

KC M4 reviewsTotal number of Google reviews KC has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Other local moving companies quoted $100 more to $1000 more for the same service. Shame on them, especially that I’m a senior citizen. I highly recommend you call for a quote before you make your decision.

  • Price assessment: Reasonable price
  • Price: $1–200
  • Services: Moving-related packing
Response from the owner · a month ago

Hi KC M, we believe in fair, transparent and reasonable pricing, along with treating every customer with the care and respect they deserve. We are glad to hear your experience left you feeling taken care of, not taken advantage of-that is exactly what we aim for. We are truly thankful for your recommendation to call us for a quote!

The Moving Experience on Google Maps →

Business details