iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%78+20.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 90Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 43 dog walkersiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★113 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
The Pawfessionals Dog Walkers & Pet Sitters at a glance
Google reviewers rate The Pawfessionals 4.9 out of 5 based on 113 reviews, with the owner responding to every comment. Customers frequently highlight punctuality, flexible scheduling, and detailed communication through daily photos, text updates, and app-based billing for dog walking and pet sitting services. A recurring criticism involves service availability limitations in specific areas and concerns regarding the duration of walks, though most feedback remains positive regarding reliability and care.
Google rating: 4.9 out of 5 from 113 reviews (98% five-star).
Reviews on this page: 113 Google reviews (106 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 31, 2026.
Service: Dog Walker serving Addison, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other dog walkers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyDog Walkers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Pawfessionals Dog Walkers & Pet Sitters: 93/100 on this factor. Category median: 93.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Pawfessionals Dog Walkers & Pet Sitters: 78/100 on this factor. Category median: 85.B
78
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Pawfessionals Dog Walkers & Pet Sitters: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Pawfessionals Dog Walkers & Pet Sitters: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Pawfessionals Dog Walkers & Pet Sitters: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
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Bar = this company · dark tick = category median.
Star ratings
113 Google reviews we collected
4.9of 5
5 stars11198%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 106 written reviews
99%praise
Praise17199%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3621%
Would recommend3621%
Speed & response2615%
Honesty & trust2615%
Quality & results2414%
Communication1710%
Price & value74%
What customers talk about
We read 106 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“* Walks: Always reliable and attentive to my dog's exercise needs.”
“I highly recommend this service and will use them next year when I return to pass along the crown!”
“They are prompt and always text the route taken and my dogs behavior on the walk.”
“They have been incredibly reliable, flexible and really care about making sure that our dog is taken care of while we are at work - thank you guys so, so much!”
“Did a great job updating me and taking care of my dog.”
“Their communication is fantastic, and my dog is always relaxed, happy, and perfectly cared for and she loves them.”
“I would use them again, it's much more affordable than cat boarding and much better option for our cats.”
People customers mention
Darren22 reviews
Rob8 reviews
Dallas4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBec7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
5/5 STARS! I HIGHLY recommend THE PAWFESSIONALS! Absolute Lifesaver for Pet Parents!
They provide true full-service care that goes way beyond a standard dog walker, making my life so much easier and giving me complete peace of mind.
They handle everything for my dog flawlessly:
* Walks: Always reliable and attentive…
Great price
LLacy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My two pups love walking with Rob. He is so patient and sweet with them. They love seeing him come to the door and they love their belly rubs and treats from him. Booking and payments is easy and convenient. I am grateful for Pawfessionals. They are the best.
RRubin2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Did a great job updating me and taking care of my dog. She can be a bit of a unique case, and they did a perfect job!
KKimberlyLocal Guide · 75 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The Pawfessionals Dog Walkers and Pet Sitters deserve a 10 star review. The owners were very accommodating to my requests while I visited Dallas, Texas with my Shetland Sheepdog Sassy. I was traveling to Texas alone with my pets to compete in a National Beauty Pageant. The owners were happy to assist me by…
CChloe12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Darren and Rob have only been fantastic in taking care of our pup these last six months. They have been incredibly reliable, flexible and really care about making sure that our dog is taken care of while we are at work - thank you guys so, so much!
KKira9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I just moved to the Dallas area and needed a dog sitter for a weekend trip. The Pawfessionals started working with me to confirm a sitter even before I moved to Dallas. My dog’s sitter (Maddie) kept me informed with walking routes, reports, and pictures every day. I was not worried about my pup at all while I was…
5/5 STARS! I HIGHLY recommend THE PAWFESSIONALS! Absolute Lifesaver for Pet Parents!
They provide true full-service care that goes way beyond a standard dog walker, making my life so much easier and giving me complete peace of mind.
They handle everything for my dog flawlessly:
* Walks: Always reliable and attentive to my dog's exercise needs.
* Tech & Logistics: Seamlessly managed and set up automated food and water machines, ensuring routines stayed consistent.
* Pet Taxi Service: Safely transport my dog to both groomer and vet appointments, handling the logistics smoothly.
*Additional: They also administer any medications that my dog requires.
Their communication is fantastic, and my dog is always relaxed, happy, and perfectly cared for and she loves them. If you need a premium, highly dependable concierge to manage your pet's busy schedule, look no further!
Price assessment: Great price
Response from the owner · a month ago
Thank you so much for taking the time to share this wonderful review! It means a great deal to us to know that the care we provide for your mother’s dog has made things easier for both of you and given you peace of mind.
We truly enjoy being part of her routine at Edgemere and being able to help with whatever she and her dog may need, whether that’s daily walks, medications, transportation to appointments, or simply taking care of the little things that help everything run smoothly.
Most of all, hearing that she is happy, relaxed, and loves spending time with us is the best compliment we could receive. Thank you for trusting The Pawfessionals to be there for both your mother and her dog. We’re very grateful to have them as part of The Pawfessionals family!
L
Lacy Cox11 reviewsiTotal number of Google reviews Lacy has written across all businesses on Google Maps, not just this one.
My two pups love walking with Rob. He is so patient and sweet with them. They love seeing him come to the door and they love their belly rubs and treats from him. Booking and payments is easy and convenient. I am grateful for Pawfessionals. They are the best.
Response from the owner · 3 months ago
Thank you so much, Lacy, for your wonderful review! It means a lot to hear how much your pups enjoy their time with Rob. He truly loves building relationships with every dog he cares for, and hearing that they get excited when they see him at the door is the best compliment we could receive.
We’re also glad you’ve found booking and payments easy and convenient. We work hard to make every part of the experience as stress-free as possible, for both pets and their people.
Thank you for trusting The Pawfessionals with your two sweet pups. We appreciate your kind words and look forward to seeing them again soon! ❤️🐾
R
Rubin Reyes2 reviewsiTotal number of Google reviews Rubin has written across all businesses on Google Maps, not just this one.
Did a great job updating me and taking care of my dog. She can be a bit of a unique case, and they did a perfect job!
Response from the owner · 5 months ago
Thank you so much, Rubin, for your kind review! We know every dog has their own unique personality and needs, and we always take the time to make sure each pet feels comfortable and well cared for. We’re glad we were able to provide the updates and attention that helped put your mind at ease. Thank you again for trusting us with your dog’s care!
K
Kimberly Martin PaschallLocal Guide · 75 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
The Pawfessionals Dog Walkers and Pet Sitters deserve a 10 star review. The owners were very accommodating to my requests while I visited Dallas, Texas with my Shetland Sheepdog Sassy. I was traveling to Texas alone with my pets to compete in a National Beauty Pageant. The owners were happy to assist me by answering all my questions before arriving in Texas. They were understanding of my rigorous schedule and made me and Sassy feel cared about and stress free. They sent me photos of Sassy during her days and even a map of her location. They made it possible to have my baby home at nights and cared for during the day helping me to win the National title! I highly recommend this service and will use them next year when I return to pass along the crown!
Response from the owner · a year ago
Thank you so much for your incredible review! We absolutely loved spending time with Sassy and supporting you during such an exciting week. We know how important it was for you to have peace of mind while focusing on your competition, and we’re thrilled we could help make your visit to Dallas smooth and stress-free. Sassy was such a joy, and we’re so proud of you both for bringing home the National title! 🏆🐾 We can’t wait to welcome you back next year and be part of your journey again.
G
Gavin R1 reviewiTotal number of Google reviews Gavin has written across all businesses on Google Maps, not just this one.
Thank you so much for the 5-star review! We absolutely love our visits with Waffles, and we are so glad you enjoyed the daily updates—he’s such a fun pup to hang out with!
C
Chloe Regalado12 reviewsiTotal number of Google reviews Chloe has written across all businesses on Google Maps, not just this one.
Darren and Rob have only been fantastic in taking care of our pup these last six months. They have been incredibly reliable, flexible and really care about making sure that our dog is taken care of while we are at work - thank you guys so, so much!
Response from the owner · a year ago
Thank you so much for your kind words! It’s been an absolute pleasure caring for your Chalupa. We truly appreciate your trust in us and are always happy to help. Your support means the world—thank you again!
A
Alex Spera6 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Great experience first time using their cat sitting service!
Response from the owner · a year ago
Thank you so much for your kind words and 5-star review! We’re thrilled you had a great experience with our cat-sitting service. It was a pleasure caring for Benny, and we look forward to helping again in the future!
K
Kira Adkins9 reviewsiTotal number of Google reviews Kira has written across all businesses on Google Maps, not just this one.
I just moved to the Dallas area and needed a dog sitter for a weekend trip. The Pawfessionals started working with me to confirm a sitter even before I moved to Dallas. My dog’s sitter (Maddie) kept me informed with walking routes, reports, and pictures every day. I was not worried about my pup at all while I was away. Would highly recommend their services!
Response from the owner · a year ago
Thank you so much for sharing your experience! We’re thrilled that you trusted us with your pup during your move to Dallas, and it’s wonderful to hear that Maddie’s updates and care helped put your mind at ease. We know how important it is to feel connected to your furry family member while you’re away, and we’re happy we could provide that. Welcome to Dallas, and we’re looking forward to many more visits with your pup!
C
CarolLocal Guide · 27 reviewsiTotal number of Google reviews Carol has written across all businesses on Google Maps, not just this one.
Pawfessionals has been a perfect solution for my dog walking needs. Scheduling is easy and works to accommodate my needs. They are prompt and always text the route taken and my dogs behavior on the walk.
Their care of my dog is genuine
and he is in safe hands.
Response from the owner · 2 years ago
Thank you so much for your wonderful review! We're glad to hear that our scheduling process and care for your dog have met your expectations. It's always our priority to ensure your dog feels safe and happy during walks. We appreciate your trust in us and look forward to continuing to care for your pup!
B
Bret Gerard14 reviewsiTotal number of Google reviews Bret has written across all businesses on Google Maps, not just this one.
We were very happy with their excellent attention to detail. They were courteous, prompt and (as the name implies) very professional. We even received updates and (often) pictures of our fur babies after each visit. I highly recommend and would not hesitate at all in again using Pawfessionals!
Response from the owner · 2 years ago
Thank you so much for your kind words and recommendation! We’re thrilled to hear you were happy with our attention to detail and updates during our visits with your fur babies. It was a pleasure caring for them, and we look forward to the opportunity to work with you again in the future!
