Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Google reviewers rate The Pets' Home 4.8 out of 5 based on 142 reviews, with the owner responding to 97% of them. Customers frequently praise the facility's cleanliness, friendly staff, and daily communication via report cards and photos for daycare and boarding services. However, low-star reviews highlight a recurring pattern of significant discrepancies between quoted prices and final charges, particularly for grooming services, as well as concerns regarding inconsistent care and lack of urgency during pet stays.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.
Bar = this company · dark tick = category median.
142 Google reviews we collected
Phrases our text analysis found in 120 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 120 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Felt very comfortable with the cleanliness and friendly staff!”
“They are rude, insulting, and refuse to apologize for any of their absurd actions.”
“The Pets Home has truly become a second home for our dog, and I highly recommend them to anyone looking for a place where their pup will be treated like family!”
“I will not recommend this company to anyone.”
“The Pets Home doe a great job of caring for my two dogs overnight in my home.”
“It means the world to know we can leave Nash with people we completely trust.”
“Absolutely got scammed and almost robbed for more money.”
“Also, we knew immediately at pickup that our dogs were well cared for and loved since they greeted us with wagging tails and their usual happy demeano…”
“The staff kept us updated with photos, and a video.”
“I will gladly continue bringing Bailey here as I know she will be spoiled and given the attention she needs, not to mention the affordable rates.”
“They told me they would refund the overcharge back to what I was quoted, and couldn't even do that properly.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Pets' Home for 5 kinds of job. Pick one to see what they paid and said.
This place is GREAT and close by to me! Staff was super friendly from start to finish. Got daily "report cards" 😳 😂 on the little dogs, drop off and pick up was a breeze. I highly recommend this place! 💪 💯 ❤️
I recently boarded here for the third time and The Pets' Home has made travelling just a little bit less stressful! My timid Australian Shepherd (definitely not the norm for an Aussie LOL) LOVES it here! I can not say enough about this organization and recommend it to everyone I know travels and needs to board…
I brought our two new rescues to the Pets Home not knowing how they were with other dogs. The PH team did a great of evaluating their personalities and putting them in a group that worked for them. My pups had a great half day at daycare (I loved getting the pics and report card!). I now plan to take them a few…
An amazing facility for dog daycare and overnight boarding, staffed by dog lovers. Louis loves every visit.
My pup had a great daycare experience here! Looking forward to many more in the future.
Our first experience with boarding our puppy could not have gone better! She had fun. We had daily updates. The communication with her care team was easy. And she made several puppy friends.
| Job | Reviews | Category typical |
|---|---|---|
| Dog boarding | 13 | — |
| Dog grooming | 5 | — |
| Other pet daycare | 5 | — |
| Other pet boarding | 3 | — |
| Dog daycare | 2 | — |
4.8 ★★★★★ 142 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
This place is GREAT and close by to me! Staff was super friendly from start to finish. Got daily "report cards" 😳 😂 on the little dogs, drop off and pick up was a breeze. I highly recommend this place! 💪 💯 ❤️
I recently boarded here for the third time and The Pets' Home has made travelling just a little bit less stressful! My timid Australian Shepherd (definitely not the norm for an Aussie LOL) LOVES it here! I can not say enough about this organization and recommend it to everyone I know travels and needs to board their dogs! THANK YOU to the Pets' Home for taking such good care of my fur baby! Diane
We're happy Nala felt safe and comfortable with us! I have a special place in my heart for shy, nervous dogs. Thank you for choosing The Pets' Home. It means a lot to know she was able to relax and meet other friendly dogs. We appreciate your kind feedback and cannot wait to see Nala again!
I brought our two new rescues to the Pets Home not knowing how they were with other dogs. The PH team did a great of evaluating their personalities and putting them in a group that worked for them. My pups had a great half day at daycare (I loved getting the pics and report card!). I now plan to take them a few times a week so they have social interaction on a regular basis.
We are so happy Max and Ruby had a great first visit with us! We know bringing your new rescues into a group setting can feel a little nerve-wracking, so we’re so glad we could help find the right fit for both of them! Thank you for your wonderful review, we can’t wait to have Max and Ruby back for more fun! 😊🐾
An amazing facility for dog daycare and overnight boarding, staffed by dog lovers. Louis loves every visit.
Thank you so much for the sweet review! We absolutely love having Louis come play with us, and it makes us so happy knowing he enjoys his visits just as much as we enjoys his visits just as much as we do! We are definitely looking forward to his next stay.
My pup had a great daycare experience here! Looking forward to many more in the future.
We're so happy to hear she had a paw-some first experience with us! We loved having Faith join the fun, and we can't wait for more playtime, new friendships, and tail-wagging adventures with her! Thank you for your kind review!
Our first experience with boarding our puppy could not have gone better! She had fun. We had daily updates. The communication with her care team was easy. And she made several puppy friends.
Thank you so much for sharing your first boarding experience with us! We're happy to know your puppy enjoyed her stay, made new friends, and that the daily updates and communication brought you peace of mind. It was a pleasure caring for her, and we look forward to welcoming you both back!
We have 2 standard poodles and had to go out of state for 3 days. We had always had someone watch them in our home but no one was available. We had driven by The Pets Home and decided to stop in and talk to them. Felt very comfortable with the cleanliness and friendly staff! We received a daily Report card on how they were doing who they played with if they ate and everything a pet parent would want to know when they’re away from their dogs. The owners and staff treat the dogs like they are their own! I don’t think my dogs wanted to leave when we picked them up! Thank you so much for taking such good care of Abbey and Oliver! Cyndi S.
Thank you so much, Cyndi, for the wonderful 5-star review! We're thrilled to hear that Abbey and Oliver had such a great stay with us. It was a pleasure caring for them, and we’re so glad you felt comfortable and confident leaving them in our hands. Our team truly treats every pup like family, and knowing your dogs didn’t want to leave is the highest compliment we could receive! We hope to welcome Abbey and Oliver back soon — they were an absolute joy! 🐾💛
Our Doberman had been going here since he has 3 months old. He will be 4 in December. They treat your dog as if they are family. We have left him overnight as well as short stays. Our boy is always super happy and super tuckered out. By the time he gets home, we love the pet's home.
Thank you for sharing such a heartfelt review, Heather. It’s been wonderful watching Ruger grow up with us, and knowing he’s always happy and tired after his visits means so much. We truly appreciate your trust over the years and look forward to making many more great memories with your family!
I’m only giving this business two stars because I could see on the pet cam that they genuinely handled my pup with care when they were actually there. Other than that, my experience was extremely frustrating, and they showed very little sense of urgency or consistency when it came to caring for my dog while I was away. The first red flag should have been when I initially booked with the company. The owner sent someone to my home for an in-person meet-and-greet with my dog, and the walker showed up almost TWO HOURS late. The owner’s excuse was that the walker had other drop-offs and couldn’t make it on time. Honestly, I should have reconsidered moving forward after that because if you’re comfortable being that late before I’ve even hired you, what am I supposed to expect when my dog actually needs to be walked and fed? First impressions are everything. I was specifically told that ONE dog walker would be coming to my home Monday-Friday. Instead, two different times, two different people showed up. My dog was clearly frightened on the pet cam because he had never met these people before. That is extremely concerning when you’re leaving your pet in someone else’s care and expecting consistency. One of those times, the walker came to walk my dog but FAILED TO FEED HIM before leaving. I didn’t get home until around 10 PM that night and had to feed my dog myself. He was starving. That should never have happened when I was paying a company to make sure my dog was properly cared for. Then, the final time, they didn’t show up at all. The owner gave me an excuse that my husband had called and canceled the dog-walking appointment. My husband NEVER called to cancel anything. He actually had to rush home to make sure my dog was walked and fed on time while I was out of town. At that point, I completely lost confidence in the company. It has been a headache dealing with this business. When you leave your pet with someone, especially while you’re traveling, you should be able to relax knowing they are being taken care of. Instead, I was constantly checking the pet cam, worrying about whether someone was actually going to show up, whether my dog was going to be fed, and who was going to be coming into my home. I honestly blame the owner for a lot of this. If you plan on running a legitimate pet-care business, you need to have a professional, reliable staff in place. From my experience, the company is understaffed, and the workers seem overworked and stretched too thin. That ultimately becomes the customer’s problem, and in this case, my dog was the one affected. The one positive thing I will say is that Fallon seemed to genuinely care for my pup, and he appeared to warm up to her. If I could hire Fallon separately from this business to care for my dog, I honestly would. I will NEVER book with this business again, and I made that very clear to the owner. What made the situation even worse was that she couldn’t even offer a genuine apology or respond to my final message. That lack of communication and accountability says a lot. I will not recommend this company to anyone.
For those of you who worry that your pet might not be treated as well you you would, rest assured The Pet's Home is a very safe place to take your animal. Pet's here get treated with the best of care. The staff are all animal lovers and it shows in the care they provide. I HIGHLY recommend The Pet's Home.
Thank you for the 5-star rating, Chuck. We truly appreciate your support of The Pets' Home!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
