Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
The Pets' Home logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%67+16.2Value 14%70+9.9Replies to reviews 7%81+5.7Momentum penalty66−3.4Experts Score= 70Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE

The Pets' Home

Romeoville, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #48Position by Experts Score among all companies we track in this category. of 64 pet boarding facilities · 4.8★ from 142 Google reviews

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Report card

Percentile vs other pet boarding facilities (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Pets' Home is better than 77% of pet boarding facilities.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Pets' Home is better than 67% of pet boarding facilities.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Pets' Home is better than —% of pet boarding facilities.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Pets' Home is better than 70% of pet boarding facilities.B
70
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Pets' Home is better than 66% of pet boarding facilities.B
66
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Pets' Home is better than 81% of pet boarding facilities.A
81

Reviews for your job

Customers hired The Pets' Home for 5 kinds of job.

The Pets' Home for dog boarding

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 61/100.How Job match is calculatedBuilt only from reviews Google tagged “Dog boarding”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#31 / 34
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 13 Google reviews tagged “Dog boarding”

Diane3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

I recently boarded here for the third time and The Pets' Home has made travelling just a little bit less stressful! My timid Australian Shepherd (definitely not the norm for an Aussie LOL) LOVES it here! I can not say enough about this organization and recommend it to everyone I know travels and needs to board…

Reasonable priceDog boarding
Lauren8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our first experience with boarding our puppy could not have gone better! She had fun. We had daily updates. The communication with her care team was easy. And she made several puppy friends.

Reasonable priceDog groomingDog boarding
Heather6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Our Doberman had been going here since he has 3 months old. He will be 4 in December. They treat your dog as if they are family. We have left him overnight as well as short stays. Our boy is always super happy and super tuckered out. By the time he gets home, we love the pet's home.

Reasonable priceDog groomingDog boardingDog daycare
Brandon7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

VIP boarding experience was excellent. Awesome staff, loving pet owners, my dogs felt like they were at home. Will not go anywhere else for boarding!

Dog boarding
The1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Penny and Frieda had another wonderful boarding stay at The Pets Home! It gives me so much peace of mind knowing they are always well taken care of and that all of their medications are given correctly. The staff does an amazing job keeping me updated, and the report cards are my favorite part—they always make me…

Dog boarding
Kerry13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I've used them several times now and I'm always very pleased. Our dog is well taken care of.

Reasonable priceDog boarding
Timothy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

She has so much fun she tells all of her friends about it.

Customer photo from Timothy's review
Reasonable priceDog groomingOther pet daycareDog boarding
Holly5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Can we give a round of ap-paws 👏🐾 to the amazing team Laura Pets Home We’ve been taking our dogs there for about five years, and they never disappoint. I took Nash a couple of times this week and even signed him up for his first swim session. Judging by the photos they posted, I think he may have forgotten he has…

Customer photo from Holly's reviewCustomer photo from Holly's reviewCustomer photo from Holly's reviewCustomer photo from Holly's review
Reasonable priceDog boarding
Mark3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Boarded our dog here for a week while on vacation. Received daily updates on how she was doing along with photos. Our pup seemed very happy. Would definitely recommend

Reasonable priceDog boarding
MaryLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We love The Pet’s Home for our PooChi Peanut. Laura Mae and the whole staff are very understanding and accommodating, and in addition to being kind and caring they also send updates and pictures so we can see how she’s doing. We’re so happy we have a place where we know Peanut is well cared for and safe!

Great priceDog boarding
Liz1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Our dog stayed for 2 nights and had the best time. Laura and her staff are always the top notch! Our dog even got to go to a foam party!

Reasonable priceDog boarding
Niko9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

Bait and switch at its finest. I've had my dogs there twice, which is two times too many. I should have learned my lesson the first time when I was quoted one price and paid another 2 days later at pick-up. This time, I asked for one night and a bath/cut, quoted at $325 and charged $576. My directions were to cut…

OverpricedDog groomingDog boarding
RichardLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We are so happy to have the Pets' Home as a place for our beloved Quinn to stay when we travel. She has so much fun, it's hard to get her to go home when we picked her up

Reasonable priceDog boarding

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 16%Reasonable 74%Overpriced 5%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Dog boarding13—
Dog grooming5—
Other pet daycare5—
Other pet boarding3—
Dog daycare2—

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