Janet Love2 reviewsTotal number of Google reviews Janet has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNew phone thank you
The Phone Plug Cell Phones & Tablets & Computers & MacBook
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#1 of 47 ipad screen repair servicesPosition by Experts Score among all companies we track in this category. · better than 100%
5.0 ★★★★★ 122 Google reviews · 9 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
Oct 2026latest review
The Phone Plug Cell Phones & Tablets & Computers & MacBook at a glance
- Google rating: 5.0 out of 5 from 122 reviews (100% five-star).
- Reviews on this page: 122 Google reviews (99 with written comments).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: October 24, 2026.
- Service: iPad Screen Repair Service serving North Port, Florida.
Data from Google, last updated October 27, 2026.
Score profile vs other ipad screen repair services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Phone Plug Cell Phones & Tablets & Computers & MacBook: 100/100 on this factor. Category median: 91.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Phone Plug Cell Phones & Tablets & Computers & MacBook: 99/100 on this factor. Category median: 89.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Phone Plug Cell Phones & Tablets & Computers & MacBook: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
122 Google reviews we collected
- 5 stars122100%
- 4 stars00%
- 3 stars00%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 99 written reviews
- Praise6100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Quality & results117%
- Staff & attitude117%
- Speed & response117%
- Price & value117%
- Honesty & trust117%
- Would recommend117%
What customers talk about
We read 99 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great job thank you tech”
“The price was very reasonable, the service was professional, and the turnaround time was impressively fast.”
“Highly recommended for anyone needing quick and reliable repairs.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Kamran1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
I had my iPhone 15 Pro Max LCD and battery replaced, and the experience was excellent. The price was very reasonable, the service was professional, and the turnaround time was impressively fast. My phone looks and works like new again. Highly recommended for anyone needing quick and reliable repairs.
Photos
Customer reviews
5.0 ★★★★★ 122 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Ellwyn HoffmanLocal Guide · 10 reviewsTotal number of Google reviews Ellwyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleCharger and case for new phone
Joan HoffmanLocal Guide · 53 reviewsTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleiPhone screen replacement
Laureen CoyleLocal Guide · 59 reviewsTotal number of Google reviews Laureen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIPad screen replacement
Response from the owner · 3 weeks ago
Laureen, we're so glad the iPad screen replacement turned out great — enjoy that fresh, like-new display! — The Phone Plug
Rita Challis13 reviewsTotal number of Google reviews Rita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTech support
Response from the owner · a month ago
Thanks for the 5 stars, Rita! We're glad our tech support got things sorted for you. — The Phone Plug team
Paul Decarro4 reviewsTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHelp me with Bluetooth
Response from the owner · a month ago
Hi Paul, thanks so much for the 5-star review! Glad we could get your Bluetooth sorted out — those pairing issues can be tricky. Thanks for choosing The Phone Plug, and don't hesitate to stop by if you need anything else! — The Phone Plug team
Brandon McMann6 reviewsTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTech support thank you
Response from the owner · a month ago
Hi Brandon, thank you for the kind review! We're always happy to help with tech support, big or small. Thanks for trusting The Phone Plug — we're here whenever you need us! — The Phone Plug team
Mark Haley4 reviewsTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleA16 screen replacement
Response from the owner · a month ago
Hi Mark, thanks for the 5-star review! Glad we could get your A16 screen replaced and looking like new. Thanks for choosing The Phone Plug — we appreciate your business! — The Phone Plug team
bruce schmidtLocal Guide · 38 reviewsTotal number of Google reviews bruce has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleScreen protector
Response from the owner · a month ago
Hi Bruce, thanks for stopping by and for the great review! A fresh screen protector is the best insurance for your phone. Thanks for choosing The Phone Plug! — The Phone Plug team
Teresa Wozniak2 reviewsTotal number of Google reviews Teresa has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you guys
Response from the owner · a month ago
Hi Teresa, thank you so much for the 5-star review! It was our pleasure helping you out. Thanks for choosing The Phone Plug — we really appreciate it! — The Phone Plug team
The Phone Plug Cell Phones & Tablets & Computers & MacBook on Google Maps →
Business details
- Address: 117 S Indiana Ave, Englewood, FL 34223
- Phone: (941) 888-0011
- Website: thephoneplugfl.com
- Service area: North Port, FL