Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
The Refinery Hair Lounge logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

The Refinery Hair Lounge

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews

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Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Refinery Hair Lounge is better than 95% of hair salons.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Refinery Hair Lounge is better than 93% of hair salons.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Refinery Hair Lounge is better than 96% of hair salons.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Refinery Hair Lounge is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Refinery Hair Lounge is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Refinery Hair Lounge is better than 92% of hair salons.A
92

Reviews for your job

Customers hired The Refinery Hair Lounge for 8 kinds of job.

The Refinery Hair Lounge for bang trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Bang trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 26

All 9 Google reviews tagged “Bang trim”

Emory5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This was my first time coming here and I was in Jessie's chair. Absolutely 10/10 experience, I usually leave salons feeling a bit awkward and like there's something I have to fix at home because I tend to be more alternative with my hair choices and I don't think a lot of stylists pick up on that. But Jessie was…

Paid $60–80Bang trimHaircutHairstyling
jessica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Melissa Scott is hands down the best hairstylist I’ve ever had. I have always been extremely picky about who touches my head, been through many stylist. This woman has it all, cut color, extensions, conversation and comfort. Above all is her ability to make you feel like you are at home. 5 stars all day everyday.

Paid $180–200HairstylingHair coloringBang trim
Stephanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Audrey is the absolute best! I started going to her a year ago after being referred by my sister, and I've had the best experience! She gave me exactly what I was looking for, and I've returned many times to keep the style going. Audrey is genuine and kind, and I've always felt comfortable with her. The salon is gorgeous, and everyone is welcoming!

Bang trimHaircut
Taeylor3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My hairdresser is Jessie and she was absolutely amazing! She is so sweet and we have the best conversations every time I come in to see her. She is very educated, always teaches me something new and answers all my questions. My haircuts are always perfect every time I see her and she gives the best blowouts (:

Paid $40–60BlowoutsBang trimHaircut
Kristine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I just recently moved to Louisville from Wisconsin and was extremely nervous to change stylists. I had been going to my old stylist for over 3 years, and we did blonde highlights throughout that time. I went to Annie at Refinery and she was exactly what I was looking for!! She keeps my blonde refreshed every few…

Hair coloringBang trimHaircut
Milissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Audrey is a phenomenal professional! She strives to get to know you so she can give you the style you crave. You might even get a dose of “hair”epy (therapy😂)!! I need a low maintenance cut and color and she does not disappoint. With her amazing talent and skill, Audrey makes intuitive recommendations based on…

Paid $140–160HairstylingHair coloringUpdos+ Punctuality+ Cleanliness+ Quality
Brittany7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I always have crazy ideas and Audrey always supports them! She tells me if something isn’t doable or what may be a better option for a better outcome. She’s the absolute best 🫶🏼

Paid $200+Hair coloringBang trimHaircut
Maryanne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Always LOVE going to see Audrey and get my hair done by her! She brought a new hairstyle I've never had before to life! Such a great environment from everyone as well from the moment you walk in the door! Always recommend the RHL!

Bang trimBlowdryHair coloring
Princess7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The BEST hair salon!! It’s absolutely cute in there, clean and organized. All the staff are extremely sweet and welcoming. I ALWAYS go to Leanna for vivids. She has helped my hair grow, get healthier and has showed me a healthy way to enjoy fun colors.

BalayageBang trimBlowdry

Price

$117+101% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hair coloring218$101–$214
Hairstyling205$27–$66
Haircut132$27–$53
Hair extensions48$214–$426
Hair highlighting42$123–$214
Blowouts34$41–$109
Blowdry21—
Body waxing18$41–$88

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