How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREThe Refinery Hair Lounge
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews
Report card
Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired The Refinery Hair Lounge for 8 kinds of job.
The Refinery Hair Lounge for blowdry
Clear ✕All 22 Google reviews tagged “Blowdry”
Audrey was fantastic. She made feel like I was at home. Everything about the experience was professional yet super relaxed. And of course, the hair cut is phenomenal.
Audrey does more for my mental health than my therapist. My God! Gifted as the day is long. She did my K tip extensions, color, and keratin. I’m obsessed.
The Refinery Hair Lounge is absolutely filled with talented stylists. Audrey is co-owner with Dawn and both are hair artists. Audrey has been doing my hair for years and always does a great job. I have stubborn gray and she covers it with EVO brand color. She is fun and beautiful.
Audrey is great and did a beautiful job with my hair🩷
Bethany always makes me feel special! I love my cut! Looking forward to going back!
Audrey is amazing!! She can look at your hair and make it look perfect ! The salon has an awesome vibe!
Melissa Scott is my stylist! She is incredible! always on the cutting edge of all the innovations of the beauty industry! She is knowledgeable and always offers solutions to issues I am experiencing with my hair. The atmosphere of this salon is an experience in itself! I love this salon and my stylist!
Melissa is amazing! Color and cut always amazing.
Melissa Scott is hands down the best hairstylist I’ve ever had. I have always been extremely picky about who touches my head, been through many stylist. This woman has it all, cut color, extensions, conversation and comfort. Above all is her ability to make you feel like you are at home. 5 stars all day everyday.
Title: Worth the Trip—Olivia’s the Best! I’ve been trusting Olivia with my hair for years—so much so that I followed her from Indiana to Kentucky! Today, we did a big chop, and as always, she worked her magic. She keeps my red vibrant and juicy, and I always leave feeling like my best self. Beyond being insanely…
If you are looking for a modern upscale salon this is it! I can’t recommend Melissa Scott enough, she has been doing my hair since 2008. She is always up to date with the lastest and greatest styles, techniques and products. She does amazing color, cuts, extensions. She is friendly and takes her time to get you…
Melissa Scott is wonderful! She specializes in color, and highlights . Melissa stays up on all the new styles and techniques. She’s the best stylist I’ve ever been to.she never disappoints. She’s so seeet too, and such a beautiful person inside and out.
12 years sitting in LiftedLoxx (Donna's) chair and I still cannot tell you what a blessing it is to have such an incredible hairstylist, and I can't express enough how much she always makes me feel beautiful! From the moment I sit in her chair, she takes the time to really listen to what I want and offers thoughtful…
Updated 2025: once again, Donna Carrier is the most amazing of amazing. No stylist has ever made me love my hair, except for Donna. I will never go anywhere else or recommend anyone else. There is only one Donna. I love her! The Refinery staff is always welcoming & kind. Very beautiful & always clean. I love going…
I had a terrible experience at another salon with hair extensions and was truly scared to try it again. But when I saw what Melissa was doing in NYC and how her knowledge of extensions outweighed my expectations I was in!! I have Late Stage Lyme Disease and lose a lot of hair so this was very emotional for me.…
Annie’s literally amazing at what she does. I’ve gotten my hair cut and styled by her several times and she knows exactly what would look best for my hair type and is also just really fun to hang out with while she’s doing it. I’ve recommended her to so many of my friends and I’d recommend her to you too!
I have seen Audrey for over 15 years now and every time my hair is amazing. Whether it’s a simple cut, new bangs, beautiful color she has got you covered!
Audrey is amazing! She always does what’s best for your hair type is always welcoming and never disappoints! Though I’ve been seeing her years today was the first time for my daughter to get her hair dyed…when I tell you she more than amazing job. I will always trust her to my hair and my daughters. I highly…
I cannot say enough about how much I love this salon. First off, it’s such a beautiful, industrial, yet cozy feel and in a great location. All the ladies I came in contact with were so kind and helpful. Audrey has completely transformed my hair many times over. She offers a consultation before you commit so you know…
Always LOVE going to see Audrey and get my hair done by her! She brought a new hairstyle I've never had before to life! Such a great environment from everyone as well from the moment you walk in the door! Always recommend the RHL!
The BEST hair salon!! It’s absolutely cute in there, clean and organized. All the staff are extremely sweet and welcoming. I ALWAYS go to Leanna for vivids. She has helped my hair grow, get healthier and has showed me a healthy way to enjoy fun colors.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hair coloring | 218 | $101–$214 |
| Hairstyling | 205 | $27–$66 |
| Haircut | 132 | $27–$53 |
| Hair extensions | 48 | $214–$426 |
| Hair highlighting | 42 | $123–$214 |
| Blowouts | 34 | $41–$109 |
| Blowdry | 21 | — |
| Body waxing | 18 | $41–$88 |
