How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREThe Refinery Hair Lounge
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews
Report card
Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired The Refinery Hair Lounge for 8 kinds of job.
The Refinery Hair Lounge for hair coloring
Clear ✕All 219 Google reviews tagged “Hair coloring” · showing 60
My sister Avery works there, the people there were so kind, going to get my hair dyed again if I could rate the a 10 out of 10 I would!
A huge thank you to the wonderful stylist Stephanie Noland! She is a true professional. My reference for my hair color was my natural shade, and she matched it absolutely perfectly. I also got a haircut and I have to say it was quick and turned out exactly the way I wanted. 🌟🌟🌟🌟🌟
I am seriously obsessed with my Medusa weft extensions. They are so lightweight that I forget I even have them in, which is huge because I have fine hair and was always worried about extensions feeling heavy or damaging. They blend so naturally and give me the fullness I’ve always wanted without putting stress on my…
Audrey does more for my mental health than my therapist. My God! Gifted as the day is long. She did my K tip extensions, color, and keratin. I’m obsessed.
Audrey is an incredibly talented colorist who truly understands how to bring your vision to life while making it work beautifully with your natural coloring. She knew exactly how to achieve the color and tone I wanted and blended everything seamlessly so it looks effortless. Audrey is also amazing at cutting…
Audrey is a hair genius! After not having a haircut for over a year I came to her and she made me feel like myself again! I can’t wait come back!
I had the best salon experience I’ve ever had with Audrey. I walked in with very thick, unruly hair — six inches of pure white regrowth and the rest a mix of old blonde — basically a complete hot mess. Instead of being intimidated, Audrey immediately put me at ease and walked me through a thoughtful plan for both…
Audrey is the best of the best! What an amazing experience. I would recommend anyone to go to her salon!
The Refinery Hair Lounge is absolutely filled with talented stylists. Audrey is co-owner with Dawn and both are hair artists. Audrey has been doing my hair for years and always does a great job. I have stubborn gray and she covers it with EVO brand color. She is fun and beautiful.
“I had been going to the same hairdresser for seven years, so when she moved out of state, I was in full panic mode. I booked an appointment with Audrey, and she instantly put me at ease. I’m so relieved to have found a new hairdresser—Audrey is amazing! Highly recommend!!
Audrey has been my hairstylist for over 10 years, and I can honestly say she is the best! Every time I sit in her chair, I know I’m in expert hands. She listens to what I want, offers great advice, and always delivers results that make me feel happy and beautiful. Her attention to detail and skill with extensions,…
“Haute Coiffure” just begins to describe Audrey’s talent! She is amazing, warm, professional, talented, explains things and listens to what your vision is. Couldn’t leave any more than 5 stars, she deserves 100! If you want to bring your vision to life, feel gorgeous, and get what you pay for; she’s your Professional ☺️
Live the atmosphere, design and energy here. My stylist, Carter, is awesome!
Audrey works magic with her hands and is such an incredible person to be around! I’ve followed her at different locations over the past decade as there’s no one else I trust with my hair. Thank you for everything!!
My first time coming here, Melissa was fantastic! I am extremely please with my new hair color and style. She listens and understands exactly what you are wanting. If you are looking for someone new who cares go see Melissa she is fabulous and you won’t be disappointed! Highly recommended!
Love the new Touch Base & Go service! Quick root touch-up at half the price and time! This root touch-up is perfect for anyone on the go! This service works so well for my schedule between work appointments, the gym, carpool, etc. Thanks for offering this service, Audrey! See ya in 6 weeks 😜
I’m on a journey of changing years of box dye black to blonde hair and I couldn’t be in better hands. Audrey is a literal genius, whipping up my hair formulas like a master scientist. From the initial consultation, she provided honest feedback, realistic expectations and a confidence that let me know I was in great…
The best in Louisville
Audrey amazingly was able to do what I wanted from a photo I found online. She was up for the challenge and had a great positive attitude. She has vast knowledge about color correction and was able to take my hair safely through some processing. On top of that, the salon is beautiful and really cool and interesting.…
Olivia was wonderful and did a fabulous job with my hair. She exceeded my expectations and of course the salon itself is beautiful.
I recently visited The Refinery and had an outstanding experience! From the moment I walked in, I felt welcomed and the service was exceptional. My stylist, Annie, was incredibly skilled and attentive, and my hair looks amazing! I showed her a couple pictures of the color I had in mind and she understood my vision…
I was so thankful to find Melissa Scott! After a bad haircut, she helped me get it back to a great cut and color! I always enjoy visiting her and catching up. She is a precious person inside and out!
I wanted to take a moment to share my remarkable experience with your establishment, which began when I won a giveaway you hosted on social media. As the date of my appointment approached, I discovered that my hairstylist from three hours away goes to your salon for her hair services, provided by one of the stylists…
Donna is the best of the best!💅🏼
I've been going to Melissa Scott for awhile now, and there's no way I would even consider going to anyone else...I followed her from Brooks, KY to The Hair Refinery just because of this. She used to be 10 minutes away and now she's about 25 minutes away.. but that doesn't matter at all. I would drive to wherever she…
I have been going to Melissa for over 16 years and let me tell you, she can DO hair!!! Long, short…no problem. Extensions…chef’s kiss. Blonde…don’t get me started. She’s a master! Sitting in Melissa’s chair is like a mini vacation that’s all about me. She is an expert at her craft and a master of conversation.…
Melissa Scott is my stylist! She is incredible! always on the cutting edge of all the innovations of the beauty industry! She is knowledgeable and always offers solutions to issues I am experiencing with my hair. The atmosphere of this salon is an experience in itself! I love this salon and my stylist!
Audrey was fantastic! She was incredibly friendly and efficient. I love my color. She was very knowledgeable and explained everything clearly.
I love the atmosphere of this salon. Melissa Scott is the absolute best. I have been going to her for 20+ years. She takes the time to listen and learn exactly what you want. Her suggestions are extremely helpful. I always enjoy our chats and look forward to the next appointment.
I’ve been seeing Melissa Scott for a couple of years now and I’ve always been happy with her services. She truly is amazing when it comes to hair color and knowing exactly what look I’m going for. Highly recommend her!
I had the best experience with Melissa Scott! She is so kind, attentive, and very knowledgeable. She’s helped me find a love for my curls again and how to keep up with them! I highly recommend her!!
Melissa Scott is amazing— the best stylist I have ever been to!! I have been going to her for 2 years now and always have the best experience & leave with my hair looking phenomenal every time! My daughter got her hair highlighted for the first time & absolutely loved it. We couldn’t imagine having another stylist!!
Melissa has done my hair for 20 years! Anything I’ve come to her with she always exceeds any expectations I have. She is truly a master behind the chair. Over the last two years she has done my hand tied extensions. With her knowledge my hair has grown tremendously & stayed healthy & free of any damage. She is the literal best!!
Olivia B. is so great at what she does. She was able to take my jumbled idea and make it a reality! She's so patient and communicative about what can be done, what would be best for my hair and what to do to maintain it after my appointment. I have a ton of hair and she didn't rush to try and get through it all fast…
Audrey is awesome. She gave me my confidence back. My life back. She's easy to talk to, down to earth and super sweet. Her extension and color work is fantastic! Highly recommend. She made me feel like myself again after recovering from TE.
Melissa is amazing! Color and cut always amazing.
Melissa Scott is hands down the best hairstylist I’ve ever had. I have always been extremely picky about who touches my head, been through many stylist. This woman has it all, cut color, extensions, conversation and comfort. Above all is her ability to make you feel like you are at home. 5 stars all day everyday.
I was referred by a good friend to see Melissa Scott! I'm so glad I trusted her ! She is amazing and truly listens to your concerns and what your hair needs are ! Plus she's always smiling and so positive ☺️ I immediately knew I wouldn't go any else!
Melissa Scott is ah-mazing! She has been through several hair style/color journeys with me and has always given such great advice and input on how to reach my vision without damaging my hair. She is always friendly, always smiling and always learning the latest techniques and styles to pass along to her clients.
Before Melissa my hair was dry dead and lifeless after Melissa’s magic :) my hair is full of body moisturize soft and shiny again:) She is extremely sweet and knowledgeable I am beyond please!!
I have now had three consultations with Melissa Scott!! Believe me when I tell you this salon is amazing!! I have had so much reservation about changing salons and stylist.. Melissa had made sure to put my nerves at ease and has went above and beyond sharing her time and expertise with me… from picking out the…
Melissa Scott is the best! I have going to her for 17 years.
Melissa Scott is much more than a hair stylist! She has taken the time from my first appt years ago to educate and guide me in hair care. The products and advice she gives produces actual visible results! I can’t begin to describe the incredible person she is, and what a joy I find going to the salon routinely, it’s very much a “happy place.”
First, this salon is beautiful! My stylist has her own suite and I love that! I had to find a new stylist after 10 yrs with the same one and this was scary. I was referred to Melissa and I'm so glad I found her! I was happy from the very first visit and I'm so picky! She does a great job on my color! She's…
Melissa Scott has been doing my hair for over a decade now! She also does both my daughter’s hair as well. We followed her from her previous salon to Middletown and during her brief relocation to Arkansas, I contemplated flying out there for an appt too! 😆 Seriously, she’s the best and such a delight. My color is always beautiful ! 🤩
Melissa Scott is amazing! Just started going to her a few months ago, and I’m so pleased! She handles my fine, thin hair beautifully!
I am new with Melissa. I was very nervous to go to someone new, but she quickly eased my fears. Not only did she give me a wonderful haircut, but she quickly became a friend with grace. I am glad for Melissa! The BEST!
Olivia Biddix is so amazing with hair . I had a hard time finding somebody that could do my natural hair ( curly ) and I finally found her. My curls have never looked so good in my life she explained my curl pattern to me which no hairdresser has ever had in the past she is so very sweet I highly recommend her to everybody
Olivia B is the best!
Olivia B is the best :)
My wife and I moved to Louisville recently and have been searching for a good hair stylist. Olivia was awesome. My wife keeps raving about her. She was fast but really welcoming and professional, and it was the best cut and color she has had. She promptly booked another time for our daughter who also got a complete…
I had such a great experience with Olivia B.! I was looking for some subtle dimension on my dark hair as well as gray coverage. She knew exactly what I was going for. You can tell you’re in expert hands. She’s friendly, welcoming, and makes you feel great leaving the salon. She also cut and styled my 8 year olds…
Title: Worth the Trip—Olivia’s the Best! I’ve been trusting Olivia with my hair for years—so much so that I followed her from Indiana to Kentucky! Today, we did a big chop, and as always, she worked her magic. She keeps my red vibrant and juicy, and I always leave feeling like my best self. Beyond being insanely…
I am so thankful to have found Melissa. She is such an incredible hairstylist and does an amazing job. Before her, I don’t think I ever had a hairstylist take the time to get to know me, my hair, the products I use, and give me advice to help me reach my hair goals. You can tell that she cares so much about her…
If you are looking for a modern upscale salon this is it! I can’t recommend Melissa Scott enough, she has been doing my hair since 2008. She is always up to date with the lastest and greatest styles, techniques and products. She does amazing color, cuts, extensions. She is friendly and takes her time to get you…
I started going to the hair refinery back in the Fall. I followed Melissa Scott there. I love everything this place has to offer! The aesthetics is unlike any other hair salon I’ve ever been to before! And Melissa is the Michelangelo of Hair! She can take a Pinterest photo and make it a reality! Highly recommend her for all of your hair needs!!!
Melissa Scott, is truly Amazing!!!! She has been my hairstylist for about 2 years now and not only does she always give me the look I want with low lights and high lights but she truly cares about making my hair look and feel healthier. What I appreciate about Melissa is she takes the time to teach you about…
Melissa in the suite is hands down the best hair stylist I have ever been to. She consistently gets my covering of gray along with highlights the perfect tone each time. As far as my hair extensions- they have not been uncomfortable once after moving them up. I am 56 have fine thinner hair and my hair has been its…
Melissa Scott is the absolute best in Louisville, hands down.
Melissa Scott at The Refinery Hair Lounge is fantastic! She really listens to what you want and delivers great results. My hair looks and feels amazing every time I leave her chair. She’s skilled, professional, and makes the whole experience enjoyable. Highly recommend her to anyone looking for a great stylist!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hair coloring | 218 | $101–$214 |
| Hairstyling | 205 | $27–$66 |
| Haircut | 132 | $27–$53 |
| Hair extensions | 48 | $214–$426 |
| Hair highlighting | 42 | $123–$214 |
| Blowouts | 34 | $41–$109 |
| Blowdry | 21 | — |
| Body waxing | 18 | $41–$88 |
