How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREThe Refinery Hair Lounge
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews
Report card
Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired The Refinery Hair Lounge for 8 kinds of job.
The Refinery Hair Lounge for hair coloring
Clear ✕All 219 Google reviews tagged “Hair coloring” · showing 120
My sister Avery works there, the people there were so kind, going to get my hair dyed again if I could rate the a 10 out of 10 I would!
A huge thank you to the wonderful stylist Stephanie Noland! She is a true professional. My reference for my hair color was my natural shade, and she matched it absolutely perfectly. I also got a haircut and I have to say it was quick and turned out exactly the way I wanted. 🌟🌟🌟🌟🌟
I am seriously obsessed with my Medusa weft extensions. They are so lightweight that I forget I even have them in, which is huge because I have fine hair and was always worried about extensions feeling heavy or damaging. They blend so naturally and give me the fullness I’ve always wanted without putting stress on my…
Audrey does more for my mental health than my therapist. My God! Gifted as the day is long. She did my K tip extensions, color, and keratin. I’m obsessed.
Audrey is an incredibly talented colorist who truly understands how to bring your vision to life while making it work beautifully with your natural coloring. She knew exactly how to achieve the color and tone I wanted and blended everything seamlessly so it looks effortless. Audrey is also amazing at cutting…
Audrey is a hair genius! After not having a haircut for over a year I came to her and she made me feel like myself again! I can’t wait come back!
I had the best salon experience I’ve ever had with Audrey. I walked in with very thick, unruly hair — six inches of pure white regrowth and the rest a mix of old blonde — basically a complete hot mess. Instead of being intimidated, Audrey immediately put me at ease and walked me through a thoughtful plan for both…
Audrey is the best of the best! What an amazing experience. I would recommend anyone to go to her salon!
The Refinery Hair Lounge is absolutely filled with talented stylists. Audrey is co-owner with Dawn and both are hair artists. Audrey has been doing my hair for years and always does a great job. I have stubborn gray and she covers it with EVO brand color. She is fun and beautiful.
“I had been going to the same hairdresser for seven years, so when she moved out of state, I was in full panic mode. I booked an appointment with Audrey, and she instantly put me at ease. I’m so relieved to have found a new hairdresser—Audrey is amazing! Highly recommend!!
Audrey has been my hairstylist for over 10 years, and I can honestly say she is the best! Every time I sit in her chair, I know I’m in expert hands. She listens to what I want, offers great advice, and always delivers results that make me feel happy and beautiful. Her attention to detail and skill with extensions,…
“Haute Coiffure” just begins to describe Audrey’s talent! She is amazing, warm, professional, talented, explains things and listens to what your vision is. Couldn’t leave any more than 5 stars, she deserves 100! If you want to bring your vision to life, feel gorgeous, and get what you pay for; she’s your Professional ☺️
Live the atmosphere, design and energy here. My stylist, Carter, is awesome!
Audrey works magic with her hands and is such an incredible person to be around! I’ve followed her at different locations over the past decade as there’s no one else I trust with my hair. Thank you for everything!!
My first time coming here, Melissa was fantastic! I am extremely please with my new hair color and style. She listens and understands exactly what you are wanting. If you are looking for someone new who cares go see Melissa she is fabulous and you won’t be disappointed! Highly recommended!
Love the new Touch Base & Go service! Quick root touch-up at half the price and time! This root touch-up is perfect for anyone on the go! This service works so well for my schedule between work appointments, the gym, carpool, etc. Thanks for offering this service, Audrey! See ya in 6 weeks 😜
I’m on a journey of changing years of box dye black to blonde hair and I couldn’t be in better hands. Audrey is a literal genius, whipping up my hair formulas like a master scientist. From the initial consultation, she provided honest feedback, realistic expectations and a confidence that let me know I was in great…
The best in Louisville
Audrey amazingly was able to do what I wanted from a photo I found online. She was up for the challenge and had a great positive attitude. She has vast knowledge about color correction and was able to take my hair safely through some processing. On top of that, the salon is beautiful and really cool and interesting.…
Olivia was wonderful and did a fabulous job with my hair. She exceeded my expectations and of course the salon itself is beautiful.
I recently visited The Refinery and had an outstanding experience! From the moment I walked in, I felt welcomed and the service was exceptional. My stylist, Annie, was incredibly skilled and attentive, and my hair looks amazing! I showed her a couple pictures of the color I had in mind and she understood my vision…
I was so thankful to find Melissa Scott! After a bad haircut, she helped me get it back to a great cut and color! I always enjoy visiting her and catching up. She is a precious person inside and out!
I wanted to take a moment to share my remarkable experience with your establishment, which began when I won a giveaway you hosted on social media. As the date of my appointment approached, I discovered that my hairstylist from three hours away goes to your salon for her hair services, provided by one of the stylists…
Donna is the best of the best!💅🏼
I've been going to Melissa Scott for awhile now, and there's no way I would even consider going to anyone else...I followed her from Brooks, KY to The Hair Refinery just because of this. She used to be 10 minutes away and now she's about 25 minutes away.. but that doesn't matter at all. I would drive to wherever she…
I have been going to Melissa for over 16 years and let me tell you, she can DO hair!!! Long, short…no problem. Extensions…chef’s kiss. Blonde…don’t get me started. She’s a master! Sitting in Melissa’s chair is like a mini vacation that’s all about me. She is an expert at her craft and a master of conversation.…
Melissa Scott is my stylist! She is incredible! always on the cutting edge of all the innovations of the beauty industry! She is knowledgeable and always offers solutions to issues I am experiencing with my hair. The atmosphere of this salon is an experience in itself! I love this salon and my stylist!
Audrey was fantastic! She was incredibly friendly and efficient. I love my color. She was very knowledgeable and explained everything clearly.
I love the atmosphere of this salon. Melissa Scott is the absolute best. I have been going to her for 20+ years. She takes the time to listen and learn exactly what you want. Her suggestions are extremely helpful. I always enjoy our chats and look forward to the next appointment.
I’ve been seeing Melissa Scott for a couple of years now and I’ve always been happy with her services. She truly is amazing when it comes to hair color and knowing exactly what look I’m going for. Highly recommend her!
I had the best experience with Melissa Scott! She is so kind, attentive, and very knowledgeable. She’s helped me find a love for my curls again and how to keep up with them! I highly recommend her!!
Melissa Scott is amazing— the best stylist I have ever been to!! I have been going to her for 2 years now and always have the best experience & leave with my hair looking phenomenal every time! My daughter got her hair highlighted for the first time & absolutely loved it. We couldn’t imagine having another stylist!!
Melissa has done my hair for 20 years! Anything I’ve come to her with she always exceeds any expectations I have. She is truly a master behind the chair. Over the last two years she has done my hand tied extensions. With her knowledge my hair has grown tremendously & stayed healthy & free of any damage. She is the literal best!!
Olivia B. is so great at what she does. She was able to take my jumbled idea and make it a reality! She's so patient and communicative about what can be done, what would be best for my hair and what to do to maintain it after my appointment. I have a ton of hair and she didn't rush to try and get through it all fast…
Audrey is awesome. She gave me my confidence back. My life back. She's easy to talk to, down to earth and super sweet. Her extension and color work is fantastic! Highly recommend. She made me feel like myself again after recovering from TE.
Melissa is amazing! Color and cut always amazing.
Melissa Scott is hands down the best hairstylist I’ve ever had. I have always been extremely picky about who touches my head, been through many stylist. This woman has it all, cut color, extensions, conversation and comfort. Above all is her ability to make you feel like you are at home. 5 stars all day everyday.
I was referred by a good friend to see Melissa Scott! I'm so glad I trusted her ! She is amazing and truly listens to your concerns and what your hair needs are ! Plus she's always smiling and so positive ☺️ I immediately knew I wouldn't go any else!
Melissa Scott is ah-mazing! She has been through several hair style/color journeys with me and has always given such great advice and input on how to reach my vision without damaging my hair. She is always friendly, always smiling and always learning the latest techniques and styles to pass along to her clients.
Before Melissa my hair was dry dead and lifeless after Melissa’s magic :) my hair is full of body moisturize soft and shiny again:) She is extremely sweet and knowledgeable I am beyond please!!
I have now had three consultations with Melissa Scott!! Believe me when I tell you this salon is amazing!! I have had so much reservation about changing salons and stylist.. Melissa had made sure to put my nerves at ease and has went above and beyond sharing her time and expertise with me… from picking out the…
Melissa Scott is the best! I have going to her for 17 years.
Melissa Scott is much more than a hair stylist! She has taken the time from my first appt years ago to educate and guide me in hair care. The products and advice she gives produces actual visible results! I can’t begin to describe the incredible person she is, and what a joy I find going to the salon routinely, it’s very much a “happy place.”
First, this salon is beautiful! My stylist has her own suite and I love that! I had to find a new stylist after 10 yrs with the same one and this was scary. I was referred to Melissa and I'm so glad I found her! I was happy from the very first visit and I'm so picky! She does a great job on my color! She's…
Melissa Scott has been doing my hair for over a decade now! She also does both my daughter’s hair as well. We followed her from her previous salon to Middletown and during her brief relocation to Arkansas, I contemplated flying out there for an appt too! 😆 Seriously, she’s the best and such a delight. My color is always beautiful ! 🤩
Melissa Scott is amazing! Just started going to her a few months ago, and I’m so pleased! She handles my fine, thin hair beautifully!
I am new with Melissa. I was very nervous to go to someone new, but she quickly eased my fears. Not only did she give me a wonderful haircut, but she quickly became a friend with grace. I am glad for Melissa! The BEST!
Olivia Biddix is so amazing with hair . I had a hard time finding somebody that could do my natural hair ( curly ) and I finally found her. My curls have never looked so good in my life she explained my curl pattern to me which no hairdresser has ever had in the past she is so very sweet I highly recommend her to everybody
Olivia B is the best!
Olivia B is the best :)
My wife and I moved to Louisville recently and have been searching for a good hair stylist. Olivia was awesome. My wife keeps raving about her. She was fast but really welcoming and professional, and it was the best cut and color she has had. She promptly booked another time for our daughter who also got a complete…
I had such a great experience with Olivia B.! I was looking for some subtle dimension on my dark hair as well as gray coverage. She knew exactly what I was going for. You can tell you’re in expert hands. She’s friendly, welcoming, and makes you feel great leaving the salon. She also cut and styled my 8 year olds…
Title: Worth the Trip—Olivia’s the Best! I’ve been trusting Olivia with my hair for years—so much so that I followed her from Indiana to Kentucky! Today, we did a big chop, and as always, she worked her magic. She keeps my red vibrant and juicy, and I always leave feeling like my best self. Beyond being insanely…
I am so thankful to have found Melissa. She is such an incredible hairstylist and does an amazing job. Before her, I don’t think I ever had a hairstylist take the time to get to know me, my hair, the products I use, and give me advice to help me reach my hair goals. You can tell that she cares so much about her…
If you are looking for a modern upscale salon this is it! I can’t recommend Melissa Scott enough, she has been doing my hair since 2008. She is always up to date with the lastest and greatest styles, techniques and products. She does amazing color, cuts, extensions. She is friendly and takes her time to get you…
I started going to the hair refinery back in the Fall. I followed Melissa Scott there. I love everything this place has to offer! The aesthetics is unlike any other hair salon I’ve ever been to before! And Melissa is the Michelangelo of Hair! She can take a Pinterest photo and make it a reality! Highly recommend her for all of your hair needs!!!
Melissa Scott, is truly Amazing!!!! She has been my hairstylist for about 2 years now and not only does she always give me the look I want with low lights and high lights but she truly cares about making my hair look and feel healthier. What I appreciate about Melissa is she takes the time to teach you about…
Melissa in the suite is hands down the best hair stylist I have ever been to. She consistently gets my covering of gray along with highlights the perfect tone each time. As far as my hair extensions- they have not been uncomfortable once after moving them up. I am 56 have fine thinner hair and my hair has been its…
Melissa Scott is the absolute best in Louisville, hands down.
Melissa Scott at The Refinery Hair Lounge is fantastic! She really listens to what you want and delivers great results. My hair looks and feels amazing every time I leave her chair. She’s skilled, professional, and makes the whole experience enjoyable. Highly recommend her to anyone looking for a great stylist!
I followed Melissa from the previous location because her work is perfect! She does whatever you ask and always adds her flare. Always a 10 out of 10
12 years sitting in LiftedLoxx (Donna's) chair and I still cannot tell you what a blessing it is to have such an incredible hairstylist, and I can't express enough how much she always makes me feel beautiful! From the moment I sit in her chair, she takes the time to really listen to what I want and offers thoughtful…
Audrey is the balayage queen! If you want to love your hair every time you look in the mirror, book an appointment with her. Her low-maintenance techniques allow me to come in just once or twice a year, but I still regularly get compliments on my hair color from strangers, even months after appointments. She never fails!
Updated 2025: once again, Donna Carrier is the most amazing of amazing. No stylist has ever made me love my hair, except for Donna. I will never go anywhere else or recommend anyone else. There is only one Donna. I love her! The Refinery staff is always welcoming & kind. Very beautiful & always clean. I love going…
Audrey is a fantastic stylist, as well as an exceptional colorist. She took my vision and made it happen. This salon is bustling with talent, style, and panache. The staff are inviting and professional. The salon is uniquely styled and the product selection is top notch. If you need a professional stylist, look no further.
Annie has done my hair multiple times now and always does a great job! She is willing to work with not only with my schedule, but also my thick hair! Check her out!
Annie is the best!! Thoroughly enjoyed my experience at the refinery and think Annie is amazing at color and the experience was wonderful. I love my hair!!
I love Annie! I have been going to her for quite some time now and I am always happy with my hair - cut, color, and style! She has a natural gift and you can tell she loves what she does. I take my daughter to her as well. No one else can touch our hair!💗💗
ABSOLUTELY LOVE Lilly and Tori! I see Lilly for my hair and Tori for my brows! It is so convenient to have them in the same place. They are both the BEST at what they do! 1000000/10 would recommend
OLIVIA B made my hair goals come to life!! I would recommend her a thousand times over!!
It is hard to find a stylist like Donna. I have been going to her for many years and have never been disappointed. I always feel refreshed and beautiful when she works her magic!
I had an amazing experience at The Refinery Hair Lounge! Melissa Scott gave me the most stunning purple and red color that blends perfectly and looks so vibrant. She also cut my hair beautifully —it’s new, flattering, and exactly what I wanted. The salon was clean and welcoming, and Melissa Scott made sure I felt…
Annie has colored my hair multiple times now and every time has been such an amazing experience!! She’s so talented and executed my vision perfectly every time. Definitely telling everyone I know to go see her!
Annie is AMAZING! She is incredibly talented and I would recommend her if you’re looking for any color or style!!
Annie Bonura did my color and i loved it so much! I usually have trouble finding someone who does my hair the way i love it but Annie did such an amazing job! I loved everything about it and will definitely be going to her again!!
jessie did absolutely amazing on my hair. i showed her inspiration pictures and she delivered exactly what i wanted. she was friendly and talked me through exactly what she was going to do. couldn’t recommend her enough!!
Jessie was amazing as always! She did a fantastic job and I love the color and cut!
I’ve had a hard time trying to find a good hair salon where you can build trust and have a good hairstylist, until I found out about this hair salon! Great people and products. I would definitely recommend Jessie Long as your hairstylist she’s the best and is willing to work things out and take on challenges, she is…
The Refinery Hair Lounge is amazing! The atmosphere is beautiful, and Annie is incredible. She’s a true expert with color—knowledgeable, creative, and always delivers fantastic results.
Donna Carrier is the best! My coloring and extensions are always beautiful!!! She makes me feel young again!!!
Dawn Abell has been my stylist for over 10 years. I could not be happier. The salon is beautiful comfortable and all of the stylists are extremely friendly.
Annie is the best!!! Always does amazing!!!! I recommend her to everyone I know 😆
I’ve been going to Dawn for a few years and she is AMAZING. She listens to everything you ask, gives great recommendations, always gets me out in a great amount of time, and does the most perfect blonde. Recently, I got K Tip extensions with her and they changed my life! Love this place!!
Got my hair colored blonde by Olivia B! And she was amazing! Very personable and friendly felt like I knew her for years!
The best atmosphere and stylists EVER (especially Donna but I might be a little biased)
Donna has been my only stylist for nearly 10 years and she is a master at her craft. I wouldn’t trust anyone else to do the beautiful magic she does!
Annie Bonura does my hair around every two months. Not only is she so easy to talk to, but she also does a phenomenal job on my hair each time I come in. Her price range is also perfect for me and her schedule works so well with mine.
Olivia B. is my favorite!! Highly recommended!!
I’ve been going to Jessie for years now! She never disappoints and gets as excited about your hair as you do. 🥹 She’s a lifelong hair stylist.
Donna Carter has my go-to stylist for years!! Her move to the Refinery Hair Lounge has only made my experience with her 10x better. The atmosphere is positive and uplifting along with the cute interior :) I would recommend my girl Donna to anyone and also love the Refinery.
I get my haircuts, hair color, and hair styled by Jessie. She always does an amazing job with having a great, happy attitude. Never had a better hair stylist. I’m always in love with my hair leaving the salon, totally would recommend seeing her for your hair needs!!!
Donna is truly the best! She takes your ideas and adds her own personal touch with the utmost professionalism!
Olivia B. is my go-to hairstylist! She does an incredible job with my super long hair, always delivering color and cuts that leaves my hair looking flawless and healthy!
The best hairstylist!!! I always look forward to my appointments with Olivia B. She makes you feel so welcomed every time, it’s like you’re catching up with your best friend while getting your hair done. She does such an amazing job, I have been going with her for a while and I always go back !!!
You wanna talk about amazing?! Olivia B got me ALL the way together for the holidays, from jet black virgin curly hair to this beautiful highlight/lowlight blowout! I’m absolutely in love and am a client for life!
Donna never misses! She’s a blonding specialist who has done my hair for years. Donna is so good with listening to what you want and explaining her process. She always maintains the integrity of my hair. Overall she is such a talented stylist. During your appointment you will laugh and feel pampered! She has a…
Donna Carrier is my favorite hairdresser! My hair ALWAYS looks AWESOME!
Donna is absolutely AMAZING and kills it everytime. She knows exactly what I want, even when I don’t know. My hair has never felt more healthy and beautiful. She is the best and I cannot recommend her enough!
Absolutely great experience with Olivia B! She is fabulous and so personable and sweet. I highly recommend her!
1/22/25- RHL has the coolest vibe of any salon I’ve ever been in. Everyone is always friendly and smiling! Donna C. Is the best! If I lived closer I would book a hair wash and style every other week just for the relaxing head massage/scratch she gives… soooo damn good! She is a color goddess! This salon is gorgeous…
The refinery has a beautiful, relaxing environment and everyone is so friendly. I can’t say enough great things about Donna! She has the best personality and is always welcoming. She has always taken the time to listen to what I want and makes it happen. My husband always laughs about the many compliments I get…
Donna Carter has been doing my hair for the past 13 years. She does amazing work and always has her clients best interests at hand.
I have been seeing Donna for years! She is AMAZING with color and gives the best blow out. I always leave her chair happier and more confident then when I sat down. I love that she is now at Refinery, it’s such a gorgeous salon and all the other staff members I’ve met have been super kind. Highly recommend this…
The Refinery is a great salon. I’ve had a wonderful experience every time I’ve been. Donna is absolutely amazing. I’d follow her anywhere, but this place is truly calm and a relaxing experience. I love It.
I have been a customer of Donna's (Carrier) for 10 years & I have yet to be disappointed. Her time & attention to every single detail is like no other. It is a privilege to be able to sit in her chair each month.
There aren’t words to describe how much I love Donna! She is consistent, reliable, and ridiculously talented! I have never left disappointed and through many hair transitions, she’s nailed every single one! Donna has been doing my hair for years and I have followed her to multiple salons.. but I hope she stays at Refinery forever! Best vibe ever!
I have never ever felt more welcome and beautiful than when I am at The Refinery. My hairdresser is Melissa Scott and she is such a devout woman in her field. The times I have been to get my hair done I’ve felt paid attention to, cared for, and seen. Melissa even once stayed longer than my hair appointment was…
Incredible salon and atmosphere. You'll feel at home at the Refinery. I'm partial to her, but Melissa Scott is the best. She's been cutting my hair for 27 years and I keep going back ;) I have seen nothing but happy clients come out of her chair. You won't be disappointed!
I just recently moved to Louisville from Wisconsin and was extremely nervous to change stylists. I had been going to my old stylist for over 3 years, and we did blonde highlights throughout that time. I went to Annie at Refinery and she was exactly what I was looking for!! She keeps my blonde refreshed every few…
LOVED my haircut by Annie!! She’s extremely talented and knowledgable about her services! Will be going to her from now on🤩
I love the Refinery salon and especially Annie B.!! She does an amazing job on all things hair! She is truly an artist when it comes to beauty, has an eye for detail, & she is so easy to talk with. You will not be disappointed when booking with her! ❤️
My experience with Melissa S, is always amazing! She takes the time to ask what I am thinking, wanting, and keeps notes from one appointment to the next that helps us keep track of services, colors she has used etc. She has a beautiful suite that helps you feel that you are so special.
Audrey is a phenomenal professional! She strives to get to know you so she can give you the style you crave. You might even get a dose of “hair”epy (therapy😂)!! I need a low maintenance cut and color and she does not disappoint. With her amazing talent and skill, Audrey makes intuitive recommendations based on…
Melissa is a top tier hairstylist! Her history of furthering her education & with her experiences abroad, make her the most seasoned & versatile stylist! I am constantly referring family and friends to her and the reaction is always the same, they love her & their hair & end up becoming loyal clients!
I always have crazy ideas and Audrey always supports them! She tells me if something isn’t doable or what may be a better option for a better outcome. She’s the absolute best 🫶🏼
I had a terrible experience at another salon with hair extensions and was truly scared to try it again. But when I saw what Melissa was doing in NYC and how her knowledge of extensions outweighed my expectations I was in!! I have Late Stage Lyme Disease and lose a lot of hair so this was very emotional for me.…
I’ve been to refinery two times and both times I’ve seen Annie. She takes her time to make sure you leave her chair with a smile on your face. I loved the way my hair felt and the way it made me feel. Annie truly knows what she’s doing, not only that she’s also the sweetest person and very easy to talk to 🤍🤍
Beautiful salon with lots of space and seats. Olivia Biddix did an amazing job on my hair and was friendly! Will definitely go back to Olivia.
I have seen Audrey for over 15 years now and every time my hair is amazing. Whether it’s a simple cut, new bangs, beautiful color she has got you covered!
I highly DO NOT recommend this hair salon. My hair dresser left toner on my hair in the back. Which she had to see because she blow dried my hair. She never asked how I wanted my hair styled. The price I paid was not what I was quoted beforehand. When I got in my car, I itched the back of my head where I found toner…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hair coloring | 218 | $101–$214 |
| Hairstyling | 205 | $27–$66 |
| Haircut | 132 | $27–$53 |
| Hair extensions | 48 | $214–$426 |
| Hair highlighting | 42 | $123–$214 |
| Blowouts | 34 | $41–$109 |
| Blowdry | 21 | — |
| Body waxing | 18 | $41–$88 |
