How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREThe Refinery Hair Lounge
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews
Report card
Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired The Refinery Hair Lounge for 8 kinds of job.
The Refinery Hair Lounge for hair extensions
Clear ✕All 48 Google reviews tagged “Hair extensions” · showing 20
Such a warm and welcoming environment along with Audrey being the same. She listens to your needs and concerns and is a great stylist!
I am seriously obsessed with my Medusa weft extensions. They are so lightweight that I forget I even have them in, which is huge because I have fine hair and was always worried about extensions feeling heavy or damaging. They blend so naturally and give me the fullness I’ve always wanted without putting stress on my…
Audrey does more for my mental health than my therapist. My God! Gifted as the day is long. She did my K tip extensions, color, and keratin. I’m obsessed.
Audrey absolutely TRANSFORMED my hair! I suffered significant hair loss due to hormone and autoimmune issues that impacted my confidence and self-esteem. I have natural salt & pepper hair that I thought would be difficult to match…boy was I wrong! Audrey worked with the supplier and had my extensions custom made to…
My K-tip extensions turned out amazing. The placement and blend are perfect, and the quality of the install is top-notch. My stylist is knowledgeable, professional, and made sure I understood the maintenance. I highly recommend her for anyone considering extensions.
“I had been going to the same hairdresser for seven years, so when she moved out of state, I was in full panic mode. I booked an appointment with Audrey, and she instantly put me at ease. I’m so relieved to have found a new hairdresser—Audrey is amazing! Highly recommend!!
Audrey has been my hairstylist for over 10 years, and I can honestly say she is the best! Every time I sit in her chair, I know I’m in expert hands. She listens to what I want, offers great advice, and always delivers results that make me feel happy and beautiful. Her attention to detail and skill with extensions,…
Here’s the thing about Melissa…she is always going to get it RIGHT! I don’t mean technically (although she absolutely does), I mean she makes that vision in your head of what you want your hair to look like come true. She listens, she deciphers what you’re saying, she asks questions, then she gets to work like an…
Love my extensions! Audrey is very knowlable and did a great job!
I have been going to Melissa for over 16 years and let me tell you, she can DO hair!!! Long, short…no problem. Extensions…chef’s kiss. Blonde…don’t get me started. She’s a master! Sitting in Melissa’s chair is like a mini vacation that’s all about me. She is an expert at her craft and a master of conversation.…
Melissa has done my hair for 20 years! Anything I’ve come to her with she always exceeds any expectations I have. She is truly a master behind the chair. Over the last two years she has done my hand tied extensions. With her knowledge my hair has grown tremendously & stayed healthy & free of any damage. She is the literal best!!
Audrey is awesome. She gave me my confidence back. My life back. She's easy to talk to, down to earth and super sweet. Her extension and color work is fantastic! Highly recommend. She made me feel like myself again after recovering from TE.
I have now had three consultations with Melissa Scott!! Believe me when I tell you this salon is amazing!! I have had so much reservation about changing salons and stylist.. Melissa had made sure to put my nerves at ease and has went above and beyond sharing her time and expertise with me… from picking out the…
Melissa in the suite is hands down the best hair stylist I have ever been to. She consistently gets my covering of gray along with highlights the perfect tone each time. As far as my hair extensions- they have not been uncomfortable once after moving them up. I am 56 have fine thinner hair and my hair has been its…
Updated 2025: once again, Donna Carrier is the most amazing of amazing. No stylist has ever made me love my hair, except for Donna. I will never go anywhere else or recommend anyone else. There is only one Donna. I love her! The Refinery staff is always welcoming & kind. Very beautiful & always clean. I love going…
I’ve been going to Dawn for a few years and she is AMAZING. She listens to everything you ask, gives great recommendations, always gets me out in a great amount of time, and does the most perfect blonde. Recently, I got K Tip extensions with her and they changed my life! Love this place!!
Incredible salon and atmosphere. You'll feel at home at the Refinery. I'm partial to her, but Melissa Scott is the best. She's been cutting my hair for 27 years and I keep going back ;) I have seen nothing but happy clients come out of her chair. You won't be disappointed!
Audrey is a phenomenal professional! She strives to get to know you so she can give you the style you crave. You might even get a dose of “hair”epy (therapy😂)!! I need a low maintenance cut and color and she does not disappoint. With her amazing talent and skill, Audrey makes intuitive recommendations based on…
I had a terrible experience at another salon with hair extensions and was truly scared to try it again. But when I saw what Melissa was doing in NYC and how her knowledge of extensions outweighed my expectations I was in!! I have Late Stage Lyme Disease and lose a lot of hair so this was very emotional for me.…
I went to Annie and she did an amazing job!! I got K tip extensions, they feel great nothing is pulling and they look very natural and blended. They look great and i couldn’t have been happier with my experience!!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hair coloring | 218 | $101–$214 |
| Hairstyling | 205 | $27–$66 |
| Haircut | 132 | $27–$53 |
| Hair extensions | 48 | $214–$426 |
| Hair highlighting | 42 | $123–$214 |
| Blowouts | 34 | $41–$109 |
| Blowdry | 21 | — |
| Body waxing | 18 | $41–$88 |
