Analyzing 5,778,3125.8M ReviewsFor 15,92415.9K Experts

Experts Reviews · Company report
The Refinery Hair Lounge logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

The Refinery Hair Lounge

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews

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Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Refinery Hair Lounge is better than 95% of hair salons.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Refinery Hair Lounge is better than 93% of hair salons.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Refinery Hair Lounge is better than 96% of hair salons.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Refinery Hair Lounge is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Refinery Hair Lounge is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Refinery Hair Lounge is better than 92% of hair salons.A
92

Reviews for your job

Customers hired The Refinery Hair Lounge for 8 kinds of job.

The Refinery Hair Lounge for hair glazing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair glazing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 8

All 11 Google reviews tagged “Hair glazing”

RhondaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Live the atmosphere, design and energy here. My stylist, Carter, is awesome!

Paid $200+Hair glazingHaircutHair highlighting
Ziggy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

always start by rebalancing that scalp, using Normal Persons Shampoo, Scalp Top Drops & finishing those ends with a healthy dose of Quinoa Protein 🤌 leaving us with a calm scalp and moisturized ends. Highly recommend Audrey!!!

Paid $80–100Hair glazingHair hydration treatments
Talia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I wanted to take a moment to share my remarkable experience with your establishment, which began when I won a giveaway you hosted on social media. As the date of my appointment approached, I discovered that my hairstylist from three hours away goes to your salon for her hair services, provided by one of the stylists…

HairstylingHair coloringBlowouts
Meagan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Title: Worth the Trip—Olivia’s the Best! I’ve been trusting Olivia with my hair for years—so much so that I followed her from Indiana to Kentucky! Today, we did a big chop, and as always, she worked her magic. She keeps my red vibrant and juicy, and I always leave feeling like my best self. Beyond being insanely…

Paid $120–140HairstylingHair coloringBlowouts
Tara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Updated 2025: once again, Donna Carrier is the most amazing of amazing. No stylist has ever made me love my hair, except for Donna. I will never go anywhere else or recommend anyone else. There is only one Donna. I love her! The Refinery staff is always welcoming & kind. Very beautiful & always clean. I love going…

Paid $200+HairstylingHair coloringHair glazing
Ashlynn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

ABSOLUTELY LOVE Lilly and Tori! I see Lilly for my hair and Tori for my brows! It is so convenient to have them in the same place. They are both the BEST at what they do! 1000000/10 would recommend

HairstylingHair coloringHair glazing
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best atmosphere and stylists EVER (especially Donna but I might be a little biased)

Hair coloringHair glazingHaircut
Marielena2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best hairstylist!!! I always look forward to my appointments with Olivia B. She makes you feel so welcomed every time, it’s like you’re catching up with your best friend while getting your hair done. She does such an amazing job, I have been going with her for a while and I always go back !!!

Paid $160–180HairstylingHair coloringBlowouts
Kari4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I have been seeing Donna for years! She is AMAZING with color and gives the best blow out. I always leave her chair happier and more confident then when I sat down. I love that she is now at Refinery, it’s such a gorgeous salon and all the other staff members I’ve met have been super kind. Highly recommend this…

HairstylingHair coloringBlowouts
AprilLocal Guide · 5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Love the vibe, the stylists are all super fun and knowledgeable and cater to all types of styles and trends. The best!

Paid $200+HairstylingHair coloringHair glazing
Princess7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The BEST hair salon!! It’s absolutely cute in there, clean and organized. All the staff are extremely sweet and welcoming. I ALWAYS go to Leanna for vivids. She has helped my hair grow, get healthier and has showed me a healthy way to enjoy fun colors.

BalayageBang trimBlowdry

Price

$117+101% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hair coloring218$101–$214
Hairstyling205$27–$66
Haircut132$27–$53
Hair extensions48$214–$426
Hair highlighting42$123–$214
Blowouts34$41–$109
Blowdry21—
Body waxing18$41–$88

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