Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
The Refinery Hair Lounge logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

The Refinery Hair Lounge

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews

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Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Refinery Hair Lounge is better than 95% of hair salons.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Refinery Hair Lounge is better than 93% of hair salons.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Refinery Hair Lounge is better than 96% of hair salons.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Refinery Hair Lounge is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Refinery Hair Lounge is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Refinery Hair Lounge is better than 92% of hair salons.A
92

Reviews for your job

Customers hired The Refinery Hair Lounge for 8 kinds of job.

The Refinery Hair Lounge for hair glossing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.5
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair glossing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 12

All 5 Google reviews tagged “Hair glossing”

carolyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had the best salon experience I’ve ever had with Audrey. I walked in with very thick, unruly hair — six inches of pure white regrowth and the rest a mix of old blonde — basically a complete hot mess. Instead of being intimidated, Audrey immediately put me at ease and walked me through a thoughtful plan for both…

Paid $200+Hair straighteningHaircutHair glossing
Meagan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Title: Worth the Trip—Olivia’s the Best! I’ve been trusting Olivia with my hair for years—so much so that I followed her from Indiana to Kentucky! Today, we did a big chop, and as always, she worked her magic. She keeps my red vibrant and juicy, and I always leave feeling like my best self. Beyond being insanely…

Paid $120–140HairstylingHair coloringBlowouts
Tara1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Updated 2025: once again, Donna Carrier is the most amazing of amazing. No stylist has ever made me love my hair, except for Donna. I will never go anywhere else or recommend anyone else. There is only one Donna. I love her! The Refinery staff is always welcoming & kind. Very beautiful & always clean. I love going…

Paid $200+HairstylingHair coloringHair glazing
Melissa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have seen Audrey for over 15 years now and every time my hair is amazing. Whether it’s a simple cut, new bangs, beautiful color she has got you covered!

Paid $200+HairstylingHair coloringHair extensions+ Punctuality+ Cleanliness+ Professionalism
Princess7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The BEST hair salon!! It’s absolutely cute in there, clean and organized. All the staff are extremely sweet and welcoming. I ALWAYS go to Leanna for vivids. She has helped my hair grow, get healthier and has showed me a healthy way to enjoy fun colors.

BalayageBang trimBlowdry

Price

$117+101% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hair coloring218$101–$214
Hairstyling205$27–$66
Haircut132$27–$53
Hair extensions48$214–$426
Hair highlighting42$123–$214
Blowouts34$41–$109
Blowdry21—
Body waxing18$41–$88

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