How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREThe Refinery Hair Lounge
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews
Report card
Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired The Refinery Hair Lounge for 8 kinds of job.
The Refinery Hair Lounge for hair highlighting
Clear ✕All 44 Google reviews tagged “Hair highlighting” · showing 40
She is really great. Takes the time with you to figure out what’s best for you and what you’d like
I absolutely love my hair! Audrey did an amazing job—my highlights look perfect and I feel completely wedding-ready. Highly recommend!
Audrey is an incredibly talented colorist who truly understands how to bring your vision to life while making it work beautifully with your natural coloring. She knew exactly how to achieve the color and tone I wanted and blended everything seamlessly so it looks effortless. Audrey is also amazing at cutting…
The Refinery Hair Lounge is absolutely filled with talented stylists. Audrey is co-owner with Dawn and both are hair artists. Audrey has been doing my hair for years and always does a great job. I have stubborn gray and she covers it with EVO brand color. She is fun and beautiful.
“I had been going to the same hairdresser for seven years, so when she moved out of state, I was in full panic mode. I booked an appointment with Audrey, and she instantly put me at ease. I’m so relieved to have found a new hairdresser—Audrey is amazing! Highly recommend!!
Audrey is great and did a beautiful job with my hair🩷
Here’s the thing about Melissa…she is always going to get it RIGHT! I don’t mean technically (although she absolutely does), I mean she makes that vision in your head of what you want your hair to look like come true. She listens, she deciphers what you’re saying, she asks questions, then she gets to work like an…
Audrey is amazing!! She can look at your hair and make it look perfect ! The salon has an awesome vibe!
Live the atmosphere, design and energy here. My stylist, Carter, is awesome!
I’m on a journey of changing years of box dye black to blonde hair and I couldn’t be in better hands. Audrey is a literal genius, whipping up my hair formulas like a master scientist. From the initial consultation, she provided honest feedback, realistic expectations and a confidence that let me know I was in great…
Melissa is amazing! Color and cut always amazing.
I have now had three consultations with Melissa Scott!! Believe me when I tell you this salon is amazing!! I have had so much reservation about changing salons and stylist.. Melissa had made sure to put my nerves at ease and has went above and beyond sharing her time and expertise with me… from picking out the…
Melissa Scott has been doing my hair for over a decade now! She also does both my daughter’s hair as well. We followed her from her previous salon to Middletown and during her brief relocation to Arkansas, I contemplated flying out there for an appt too! 😆 Seriously, she’s the best and such a delight. My color is always beautiful ! 🤩
Melissa in the suite is hands down the best hair stylist I have ever been to. She consistently gets my covering of gray along with highlights the perfect tone each time. As far as my hair extensions- they have not been uncomfortable once after moving them up. I am 56 have fine thinner hair and my hair has been its…
Melissa Scott is wonderful! She specializes in color, and highlights . Melissa stays up on all the new styles and techniques. She’s the best stylist I’ve ever been to.she never disappoints. She’s so seeet too, and such a beautiful person inside and out.
12 years sitting in LiftedLoxx (Donna's) chair and I still cannot tell you what a blessing it is to have such an incredible hairstylist, and I can't express enough how much she always makes me feel beautiful! From the moment I sit in her chair, she takes the time to really listen to what I want and offers thoughtful…
Annie has done my hair multiple times now and always does a great job! She is willing to work with not only with my schedule, but also my thick hair! Check her out!
I love Annie! I have been going to her for quite some time now and I am always happy with my hair - cut, color, and style! She has a natural gift and you can tell she loves what she does. I take my daughter to her as well. No one else can touch our hair!💗💗
OLIVIA B made my hair goals come to life!! I would recommend her a thousand times over!!
I’ve been going to Dawn for a few years and she is AMAZING. She listens to everything you ask, gives great recommendations, always gets me out in a great amount of time, and does the most perfect blonde. Recently, I got K Tip extensions with her and they changed my life! Love this place!!
If you don’t have a Donna then I recommend you go get yourself one! 10/10 I would definitely recommend. I’ve been going to Donna since the beginning and I couldn’t imagine trusting anyone else with my hair or heart! Bonus: The Refinery is beautiful! Makes me smile every time I walk in.
1/22/25- RHL has the coolest vibe of any salon I’ve ever been in. Everyone is always friendly and smiling! Donna C. Is the best! If I lived closer I would book a hair wash and style every other week just for the relaxing head massage/scratch she gives… soooo damn good! She is a color goddess! This salon is gorgeous…
I have been seeing Donna for years! She is AMAZING with color and gives the best blow out. I always leave her chair happier and more confident then when I sat down. I love that she is now at Refinery, it’s such a gorgeous salon and all the other staff members I’ve met have been super kind. Highly recommend this…
Incredible salon and atmosphere. You'll feel at home at the Refinery. I'm partial to her, but Melissa Scott is the best. She's been cutting my hair for 27 years and I keep going back ;) I have seen nothing but happy clients come out of her chair. You won't be disappointed!
My experience with Melissa S, is always amazing! She takes the time to ask what I am thinking, wanting, and keeps notes from one appointment to the next that helps us keep track of services, colors she has used etc. She has a beautiful suite that helps you feel that you are so special.
Audrey is a phenomenal professional! She strives to get to know you so she can give you the style you crave. You might even get a dose of “hair”epy (therapy😂)!! I need a low maintenance cut and color and she does not disappoint. With her amazing talent and skill, Audrey makes intuitive recommendations based on…
Beautiful salon with lots of space and seats. Olivia Biddix did an amazing job on my hair and was friendly! Will definitely go back to Olivia.
I have seen Audrey for over 15 years now and every time my hair is amazing. Whether it’s a simple cut, new bangs, beautiful color she has got you covered!
Gabby does great work! I got a full highlight and a cut! More than happy with the results! She’s Awesome!
I cannot say enough about how much I love this salon. First off, it’s such a beautiful, industrial, yet cozy feel and in a great location. All the ladies I came in contact with were so kind and helpful. Audrey has completely transformed my hair many times over. She offers a consultation before you commit so you know…
I cannot say enough about how much I love this salon. First off, it’s such a beautiful, industrial, yet cozy feel and in a great location. All the ladies I came in contact with were so kind and helpful. Audrey has completely transformed my hair many times over. She offers a consultation before you commit so you know…
My teenage daughters and myself go to Megan Gregory! I recently allowed my daughters to get highlights, I am beyond impressed with the results. From the moment I walked in, we are always greeted with a warm smile and made to feel comfortable. Megan takes the time to listen to my concerns and preferences, and offered…
Great place with amazing people. Tara has been cutting my hair for a long time and she does an amazing job and has a great personality. The place is very nice and inviting for men and women. If you’ve been looking for a new cut or maybe a new style, definitely give them a try.
Emma did an amazing job! I absolutely my color. I've had a hard finding a stylist that can achieve a balyage on dark hair but she nailed it. And her bang cutting skills are the best! I will be back!
I recently moved to Louisville and was dreading trying to find a new stylist. After lots of searching, I decided to try The Refinery and scheduled an appointment with Audrey. I am so glad I did - my hair has literally never looked better and I love her so much and she does such an amazing job she now does all of my…
Always LOVE going to see Audrey and get my hair done by her! She brought a new hairstyle I've never had before to life! Such a great environment from everyone as well from the moment you walk in the door! Always recommend the RHL!
The BEST hair salon!! It’s absolutely cute in there, clean and organized. All the staff are extremely sweet and welcoming. I ALWAYS go to Leanna for vivids. She has helped my hair grow, get healthier and has showed me a healthy way to enjoy fun colors.
I have literally driven back home (2.5 hours each way) for 3 years and 6 days to get my hair done because I am quite picky about my hair. I made one attempt to move my hair appointments to Louisville and my OG stylist almost divorced me (my girl has been with me through chemo hair loss, after treatment regrowth, me…
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hair coloring | 218 | $101–$214 |
| Hairstyling | 205 | $27–$66 |
| Haircut | 132 | $27–$53 |
| Hair extensions | 48 | $214–$426 |
| Hair highlighting | 42 | $123–$214 |
| Blowouts | 34 | $41–$109 |
| Blowdry | 21 | — |
| Body waxing | 18 | $41–$88 |
