How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREThe Refinery Hair Lounge
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews
Report card
Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired The Refinery Hair Lounge for 8 kinds of job.
The Refinery Hair Lounge for haircut
Clear ✕All 134 Google reviews tagged “Haircut” · showing 20
Audrey was great. She listened to what i wanted and did just that. Very pleased.
I can not even begin to express just how awesome Audrey is!!! She made me feel totally comfortable on my very first visit and she took great care to meet my special needs…I made a follow-up appointment and I can’t wait to see Audrey again!!! I am so fortunate to have found Audrey…this is my third appointment and I…
Audrey is 11/10! I moved from Lexington a couple years ago and struggled, and I mean **struggled**, to find someone in Louisville who could help me change up my style and understand me the way my previous stylist in Lex did. After 3 failed attempts with different stylists across the city, I finally found Audrey’s…
She is really great. Takes the time with you to figure out what’s best for you and what you’d like
My sister Avery works there, the people there were so kind, going to get my hair dyed again if I could rate the a 10 out of 10 I would!
Audrey was fantastic. She made feel like I was at home. Everything about the experience was professional yet super relaxed. And of course, the hair cut is phenomenal.
After reading the management’s response, I’m editing my review to add that my learning from this is that “the hair refinery lounge” is merely an apartment for individual tenants, with no oversight or responsibility to ensure that the stylists are trained or competent. Still disappointed and unhappy, but lesson…
A huge thank you to the wonderful stylist Stephanie Noland! She is a true professional. My reference for my hair color was my natural shade, and she matched it absolutely perfectly. I also got a haircut and I have to say it was quick and turned out exactly the way I wanted. 🌟🌟🌟🌟🌟
Audrey does more for my mental health than my therapist. My God! Gifted as the day is long. She did my K tip extensions, color, and keratin. I’m obsessed.
Audrey is an incredibly talented colorist who truly understands how to bring your vision to life while making it work beautifully with your natural coloring. She knew exactly how to achieve the color and tone I wanted and blended everything seamlessly so it looks effortless. Audrey is also amazing at cutting…
My experience with Audrey was beyond my expectations! She was awesome to deal with, she really listened, she totally nailed the cut I was looking for! I will definitely be returning and recommending her to others.
Audrey is a hair genius! After not having a haircut for over a year I came to her and she made me feel like myself again! I can’t wait come back!
I had the best salon experience I’ve ever had with Audrey. I walked in with very thick, unruly hair — six inches of pure white regrowth and the rest a mix of old blonde — basically a complete hot mess. Instead of being intimidated, Audrey immediately put me at ease and walked me through a thoughtful plan for both…
The Refinery Hair Lounge is absolutely filled with talented stylists. Audrey is co-owner with Dawn and both are hair artists. Audrey has been doing my hair for years and always does a great job. I have stubborn gray and she covers it with EVO brand color. She is fun and beautiful.
This was my first trip into the salon. The energy and overall vibe is amazing, and after meeting Audrey and several other ladies there while she was cutting my hair, I understand why. Audrey listened to what I wanted and the areas of my current cut that were a concern. It's important to me to feel heard, and as a…
I went in to just get my hair trimmed and wanted to figure out some color options for my next visit. Audrey did an amazing job with my hair and talked me through some ideas on how to color my hair for my next appointment. She was very nice and knowledgeable. She is a great listener and I could really tell she knew…
Bethany always makes me feel special! I love my cut! Looking forward to going back!
Aubrey is the absolute best !!
Very welcoming and friendly staff.
Walk in customer for my first visit and had a great experience! Awesome vibes and Audrey gave me a great, fresh fade. So glad I stopped in!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hair coloring | 218 | $101–$214 |
| Hairstyling | 205 | $27–$66 |
| Haircut | 132 | $27–$53 |
| Hair extensions | 48 | $214–$426 |
| Hair highlighting | 42 | $123–$214 |
| Blowouts | 34 | $41–$109 |
| Blowdry | 21 | — |
| Body waxing | 18 | $41–$88 |
