How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREThe Refinery Hair Lounge
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews
Report card
Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired The Refinery Hair Lounge for 8 kinds of job.
The Refinery Hair Lounge for haircut
Clear ✕All 134 Google reviews tagged “Haircut” · showing 40
Audrey was great. She listened to what i wanted and did just that. Very pleased.
I can not even begin to express just how awesome Audrey is!!! She made me feel totally comfortable on my very first visit and she took great care to meet my special needs…I made a follow-up appointment and I can’t wait to see Audrey again!!! I am so fortunate to have found Audrey…this is my third appointment and I…
Audrey is 11/10! I moved from Lexington a couple years ago and struggled, and I mean **struggled**, to find someone in Louisville who could help me change up my style and understand me the way my previous stylist in Lex did. After 3 failed attempts with different stylists across the city, I finally found Audrey’s…
She is really great. Takes the time with you to figure out what’s best for you and what you’d like
My sister Avery works there, the people there were so kind, going to get my hair dyed again if I could rate the a 10 out of 10 I would!
Audrey was fantastic. She made feel like I was at home. Everything about the experience was professional yet super relaxed. And of course, the hair cut is phenomenal.
After reading the management’s response, I’m editing my review to add that my learning from this is that “the hair refinery lounge” is merely an apartment for individual tenants, with no oversight or responsibility to ensure that the stylists are trained or competent. Still disappointed and unhappy, but lesson…
A huge thank you to the wonderful stylist Stephanie Noland! She is a true professional. My reference for my hair color was my natural shade, and she matched it absolutely perfectly. I also got a haircut and I have to say it was quick and turned out exactly the way I wanted. 🌟🌟🌟🌟🌟
Audrey does more for my mental health than my therapist. My God! Gifted as the day is long. She did my K tip extensions, color, and keratin. I’m obsessed.
Audrey is an incredibly talented colorist who truly understands how to bring your vision to life while making it work beautifully with your natural coloring. She knew exactly how to achieve the color and tone I wanted and blended everything seamlessly so it looks effortless. Audrey is also amazing at cutting…
My experience with Audrey was beyond my expectations! She was awesome to deal with, she really listened, she totally nailed the cut I was looking for! I will definitely be returning and recommending her to others.
Audrey is a hair genius! After not having a haircut for over a year I came to her and she made me feel like myself again! I can’t wait come back!
I had the best salon experience I’ve ever had with Audrey. I walked in with very thick, unruly hair — six inches of pure white regrowth and the rest a mix of old blonde — basically a complete hot mess. Instead of being intimidated, Audrey immediately put me at ease and walked me through a thoughtful plan for both…
The Refinery Hair Lounge is absolutely filled with talented stylists. Audrey is co-owner with Dawn and both are hair artists. Audrey has been doing my hair for years and always does a great job. I have stubborn gray and she covers it with EVO brand color. She is fun and beautiful.
This was my first trip into the salon. The energy and overall vibe is amazing, and after meeting Audrey and several other ladies there while she was cutting my hair, I understand why. Audrey listened to what I wanted and the areas of my current cut that were a concern. It's important to me to feel heard, and as a…
I went in to just get my hair trimmed and wanted to figure out some color options for my next visit. Audrey did an amazing job with my hair and talked me through some ideas on how to color my hair for my next appointment. She was very nice and knowledgeable. She is a great listener and I could really tell she knew…
Bethany always makes me feel special! I love my cut! Looking forward to going back!
Aubrey is the absolute best !!
Very welcoming and friendly staff.
Walk in customer for my first visit and had a great experience! Awesome vibes and Audrey gave me a great, fresh fade. So glad I stopped in!
Live the atmosphere, design and energy here. My stylist, Carter, is awesome!
This was my first time going to the Refinery based off recommendations and reviewing several stylists IG accounts that looked like they had experience in the type of haircut I was interested in. I choose Leanna for my haircut and I was very pleased with how it turned out. Leanna was warm and welcoming. She really…
Audrey works magic with her hands and is such an incredible person to be around! I’ve followed her at different locations over the past decade as there’s no one else I trust with my hair. Thank you for everything!!
Liv is a fantastic stylist and super pleasant to talk to every time I go in for a haircut. I would highly recommend giving her a try if you’re in the area.
My first time coming here, Melissa was fantastic! I am extremely please with my new hair color and style. She listens and understands exactly what you are wanting. If you are looking for someone new who cares go see Melissa she is fabulous and you won’t be disappointed! Highly recommended!
Audrey is so wonderful and incredibly talented! She made me feel welcome and gave me a beautiful, fresh new haircut. Thank you!
This was my first time coming here and I was in Jessie's chair. Absolutely 10/10 experience, I usually leave salons feeling a bit awkward and like there's something I have to fix at home because I tend to be more alternative with my hair choices and I don't think a lot of stylists pick up on that. But Jessie was…
I’m on a journey of changing years of box dye black to blonde hair and I couldn’t be in better hands. Audrey is a literal genius, whipping up my hair formulas like a master scientist. From the initial consultation, she provided honest feedback, realistic expectations and a confidence that let me know I was in great…
Audrey amazingly was able to do what I wanted from a photo I found online. She was up for the challenge and had a great positive attitude. She has vast knowledge about color correction and was able to take my hair safely through some processing. On top of that, the salon is beautiful and really cool and interesting.…
Got a “new you” haircut at the Refinery with Liv and I absolutely love it! Liv was so sweet and knew what I needed more than I even did! Very happy with the results and experience!!
Audrey is amazing! She genuinely cares about her clients and goes the extra mile to help me relax during my haircut. I don’t ever want to have anyone else touch my hair. 10 out of 10 ❤️
I wanted to take a moment to share my remarkable experience with your establishment, which began when I won a giveaway you hosted on social media. As the date of my appointment approached, I discovered that my hairstylist from three hours away goes to your salon for her hair services, provided by one of the stylists…
I love the atmosphere of this salon. Melissa Scott is the absolute best. I have been going to her for 20+ years. She takes the time to listen and learn exactly what you want. Her suggestions are extremely helpful. I always enjoy our chats and look forward to the next appointment.
I’ve never been fully satisfied with a hairstylist in Kentucky, until I met Melissa Scott. From the moment I sat in her chair, she truly listened to my needs and brought my vision to life flawlessly. She not only perfected my hair but also made the entire experience enjoyable with her openness and easygoing…
Olivia B. is so great at what she does. She was able to take my jumbled idea and make it a reality! She's so patient and communicative about what can be done, what would be best for my hair and what to do to maintain it after my appointment. I have a ton of hair and she didn't rush to try and get through it all fast…
Audrey is awesome. She gave me my confidence back. My life back. She's easy to talk to, down to earth and super sweet. Her extension and color work is fantastic! Highly recommend. She made me feel like myself again after recovering from TE.
Melissa is amazing! Color and cut always amazing.
Melissa Scott is hands down the best hairstylist I’ve ever had. I have always been extremely picky about who touches my head, been through many stylist. This woman has it all, cut color, extensions, conversation and comfort. Above all is her ability to make you feel like you are at home. 5 stars all day everyday.
Originally booked Olivia for my wedding and was SO excited when she started taking clients for regular appointments. I have never booked a follow up hair appointment at the end of an appointment because I don’t know how I’ll feel about my hair in a few days, but Olivia changed that and she will be my go to girl from…
Olivia B did such an amazing job with my curly cut! I feel like I looked everywhere for someone to understand what I wanted- she was detailed in my consultation and made sure I got exactly what i wanted when I walked out the door! Her styling was top notch! She was friendly and easy to talk to! I can see her cutting my hair for years to come!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hair coloring | 218 | $101–$214 |
| Hairstyling | 205 | $27–$66 |
| Haircut | 132 | $27–$53 |
| Hair extensions | 48 | $214–$426 |
| Hair highlighting | 42 | $123–$214 |
| Blowouts | 34 | $41–$109 |
| Blowdry | 21 | — |
| Body waxing | 18 | $41–$88 |
