How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREThe Refinery Hair Lounge
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews
Report card
Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired The Refinery Hair Lounge for 8 kinds of job.
The Refinery Hair Lounge for haircut
Clear ✕All 134 Google reviews tagged “Haircut” · showing 100
Audrey was great. She listened to what i wanted and did just that. Very pleased.
I can not even begin to express just how awesome Audrey is!!! She made me feel totally comfortable on my very first visit and she took great care to meet my special needs…I made a follow-up appointment and I can’t wait to see Audrey again!!! I am so fortunate to have found Audrey…this is my third appointment and I…
Audrey is 11/10! I moved from Lexington a couple years ago and struggled, and I mean **struggled**, to find someone in Louisville who could help me change up my style and understand me the way my previous stylist in Lex did. After 3 failed attempts with different stylists across the city, I finally found Audrey’s…
She is really great. Takes the time with you to figure out what’s best for you and what you’d like
My sister Avery works there, the people there were so kind, going to get my hair dyed again if I could rate the a 10 out of 10 I would!
Audrey was fantastic. She made feel like I was at home. Everything about the experience was professional yet super relaxed. And of course, the hair cut is phenomenal.
After reading the management’s response, I’m editing my review to add that my learning from this is that “the hair refinery lounge” is merely an apartment for individual tenants, with no oversight or responsibility to ensure that the stylists are trained or competent. Still disappointed and unhappy, but lesson…
A huge thank you to the wonderful stylist Stephanie Noland! She is a true professional. My reference for my hair color was my natural shade, and she matched it absolutely perfectly. I also got a haircut and I have to say it was quick and turned out exactly the way I wanted. 🌟🌟🌟🌟🌟
Audrey does more for my mental health than my therapist. My God! Gifted as the day is long. She did my K tip extensions, color, and keratin. I’m obsessed.
Audrey is an incredibly talented colorist who truly understands how to bring your vision to life while making it work beautifully with your natural coloring. She knew exactly how to achieve the color and tone I wanted and blended everything seamlessly so it looks effortless. Audrey is also amazing at cutting…
My experience with Audrey was beyond my expectations! She was awesome to deal with, she really listened, she totally nailed the cut I was looking for! I will definitely be returning and recommending her to others.
Audrey is a hair genius! After not having a haircut for over a year I came to her and she made me feel like myself again! I can’t wait come back!
I had the best salon experience I’ve ever had with Audrey. I walked in with very thick, unruly hair — six inches of pure white regrowth and the rest a mix of old blonde — basically a complete hot mess. Instead of being intimidated, Audrey immediately put me at ease and walked me through a thoughtful plan for both…
The Refinery Hair Lounge is absolutely filled with talented stylists. Audrey is co-owner with Dawn and both are hair artists. Audrey has been doing my hair for years and always does a great job. I have stubborn gray and she covers it with EVO brand color. She is fun and beautiful.
This was my first trip into the salon. The energy and overall vibe is amazing, and after meeting Audrey and several other ladies there while she was cutting my hair, I understand why. Audrey listened to what I wanted and the areas of my current cut that were a concern. It's important to me to feel heard, and as a…
I went in to just get my hair trimmed and wanted to figure out some color options for my next visit. Audrey did an amazing job with my hair and talked me through some ideas on how to color my hair for my next appointment. She was very nice and knowledgeable. She is a great listener and I could really tell she knew…
Bethany always makes me feel special! I love my cut! Looking forward to going back!
Aubrey is the absolute best !!
Very welcoming and friendly staff.
Walk in customer for my first visit and had a great experience! Awesome vibes and Audrey gave me a great, fresh fade. So glad I stopped in!
Live the atmosphere, design and energy here. My stylist, Carter, is awesome!
This was my first time going to the Refinery based off recommendations and reviewing several stylists IG accounts that looked like they had experience in the type of haircut I was interested in. I choose Leanna for my haircut and I was very pleased with how it turned out. Leanna was warm and welcoming. She really…
Audrey works magic with her hands and is such an incredible person to be around! I’ve followed her at different locations over the past decade as there’s no one else I trust with my hair. Thank you for everything!!
Liv is a fantastic stylist and super pleasant to talk to every time I go in for a haircut. I would highly recommend giving her a try if you’re in the area.
My first time coming here, Melissa was fantastic! I am extremely please with my new hair color and style. She listens and understands exactly what you are wanting. If you are looking for someone new who cares go see Melissa she is fabulous and you won’t be disappointed! Highly recommended!
Audrey is so wonderful and incredibly talented! She made me feel welcome and gave me a beautiful, fresh new haircut. Thank you!
This was my first time coming here and I was in Jessie's chair. Absolutely 10/10 experience, I usually leave salons feeling a bit awkward and like there's something I have to fix at home because I tend to be more alternative with my hair choices and I don't think a lot of stylists pick up on that. But Jessie was…
I’m on a journey of changing years of box dye black to blonde hair and I couldn’t be in better hands. Audrey is a literal genius, whipping up my hair formulas like a master scientist. From the initial consultation, she provided honest feedback, realistic expectations and a confidence that let me know I was in great…
Audrey amazingly was able to do what I wanted from a photo I found online. She was up for the challenge and had a great positive attitude. She has vast knowledge about color correction and was able to take my hair safely through some processing. On top of that, the salon is beautiful and really cool and interesting.…
Got a “new you” haircut at the Refinery with Liv and I absolutely love it! Liv was so sweet and knew what I needed more than I even did! Very happy with the results and experience!!
Audrey is amazing! She genuinely cares about her clients and goes the extra mile to help me relax during my haircut. I don’t ever want to have anyone else touch my hair. 10 out of 10 ❤️
I wanted to take a moment to share my remarkable experience with your establishment, which began when I won a giveaway you hosted on social media. As the date of my appointment approached, I discovered that my hairstylist from three hours away goes to your salon for her hair services, provided by one of the stylists…
I love the atmosphere of this salon. Melissa Scott is the absolute best. I have been going to her for 20+ years. She takes the time to listen and learn exactly what you want. Her suggestions are extremely helpful. I always enjoy our chats and look forward to the next appointment.
I’ve never been fully satisfied with a hairstylist in Kentucky, until I met Melissa Scott. From the moment I sat in her chair, she truly listened to my needs and brought my vision to life flawlessly. She not only perfected my hair but also made the entire experience enjoyable with her openness and easygoing…
Olivia B. is so great at what she does. She was able to take my jumbled idea and make it a reality! She's so patient and communicative about what can be done, what would be best for my hair and what to do to maintain it after my appointment. I have a ton of hair and she didn't rush to try and get through it all fast…
Audrey is awesome. She gave me my confidence back. My life back. She's easy to talk to, down to earth and super sweet. Her extension and color work is fantastic! Highly recommend. She made me feel like myself again after recovering from TE.
Melissa is amazing! Color and cut always amazing.
Melissa Scott is hands down the best hairstylist I’ve ever had. I have always been extremely picky about who touches my head, been through many stylist. This woman has it all, cut color, extensions, conversation and comfort. Above all is her ability to make you feel like you are at home. 5 stars all day everyday.
Originally booked Olivia for my wedding and was SO excited when she started taking clients for regular appointments. I have never booked a follow up hair appointment at the end of an appointment because I don’t know how I’ll feel about my hair in a few days, but Olivia changed that and she will be my go to girl from…
Olivia B did such an amazing job with my curly cut! I feel like I looked everywhere for someone to understand what I wanted- she was detailed in my consultation and made sure I got exactly what i wanted when I walked out the door! Her styling was top notch! She was friendly and easy to talk to! I can see her cutting my hair for years to come!
Before Melissa my hair was dry dead and lifeless after Melissa’s magic :) my hair is full of body moisturize soft and shiny again:) She is extremely sweet and knowledgeable I am beyond please!!
Melissa Scott has been doing my hair for over a decade now! She also does both my daughter’s hair as well. We followed her from her previous salon to Middletown and during her brief relocation to Arkansas, I contemplated flying out there for an appt too! 😆 Seriously, she’s the best and such a delight. My color is always beautiful ! 🤩
Title: Worth the Trip—Olivia’s the Best! I’ve been trusting Olivia with my hair for years—so much so that I followed her from Indiana to Kentucky! Today, we did a big chop, and as always, she worked her magic. She keeps my red vibrant and juicy, and I always leave feeling like my best self. Beyond being insanely…
olivia is my absolute favorite!! i have been looking for a curly stylist for so long and she has been great! she also has blown out my hair and i had no heat damage which is a huge for someone that wears their hair naturally curly like i do!
If you are looking for a modern upscale salon this is it! I can’t recommend Melissa Scott enough, she has been doing my hair since 2008. She is always up to date with the lastest and greatest styles, techniques and products. She does amazing color, cuts, extensions. She is friendly and takes her time to get you…
Melissa Scott is wonderful! She specializes in color, and highlights . Melissa stays up on all the new styles and techniques. She’s the best stylist I’ve ever been to.she never disappoints. She’s so seeet too, and such a beautiful person inside and out.
12 years sitting in LiftedLoxx (Donna's) chair and I still cannot tell you what a blessing it is to have such an incredible hairstylist, and I can't express enough how much she always makes me feel beautiful! From the moment I sit in her chair, she takes the time to really listen to what I want and offers thoughtful…
Updated 2025: once again, Donna Carrier is the most amazing of amazing. No stylist has ever made me love my hair, except for Donna. I will never go anywhere else or recommend anyone else. There is only one Donna. I love her! The Refinery staff is always welcoming & kind. Very beautiful & always clean. I love going…
Audrey is a fantastic stylist, as well as an exceptional colorist. She took my vision and made it happen. This salon is bustling with talent, style, and panache. The staff are inviting and professional. The salon is uniquely styled and the product selection is top notch. If you need a professional stylist, look no further.
Annie has done my hair multiple times now and always does a great job! She is willing to work with not only with my schedule, but also my thick hair! Check her out!
I love Annie! I have been going to her for quite some time now and I am always happy with my hair - cut, color, and style! She has a natural gift and you can tell she loves what she does. I take my daughter to her as well. No one else can touch our hair!💗💗
ABSOLUTELY LOVE Lilly and Tori! I see Lilly for my hair and Tori for my brows! It is so convenient to have them in the same place. They are both the BEST at what they do! 1000000/10 would recommend
First time coming here and will definitely be back! Liv was great! She was very friendly and my hair came out looking amazing; highly recommend!
OLIVIA B made my hair goals come to life!! I would recommend her a thousand times over!!
Olivia B. Is amazing. She brought my curls back to life. Nobody can get my curls to look like this except her. I love it.
It is hard to find a stylist like Donna. I have been going to her for many years and have never been disappointed. I always feel refreshed and beautiful when she works her magic!
Audrey is the absolute best! I started going to her a year ago after being referred by my sister, and I've had the best experience! She gave me exactly what I was looking for, and I've returned many times to keep the style going. Audrey is genuine and kind, and I've always felt comfortable with her. The salon is gorgeous, and everyone is welcoming!
Cass is the absolute best! Professional, incredible conversationalist, and can handle any style/cut request I throw at them. I’ve got really curly hair and they do such a great job cutting it to serve my curls. It means so much to have a stylist that cares so much about helping you express yourself in your most authentic way. Thank you, Cass!
My hairdresser is Jessie and she was absolutely amazing! She is so sweet and we have the best conversations every time I come in to see her. She is very educated, always teaches me something new and answers all my questions. My haircuts are always perfect every time I see her and she gives the best blowouts (:
Annie did such an amazing job on my hair!!! I have very thick and wavy hair, which has made it so hard for me to style my whole life. I was scared to get my haircut because I always hated it. Annie knew exactly what to do with my hair and made all my visions come to real life!!! I will be a client for life.
As always, Donna does an amazing job with my hair! No matter if I ask to go lighter, or shock her by wanting to go dark, Donna always makes sure it’s perfection! I am OBSESSED!
Dawn Abell has been my stylist for over 10 years. I could not be happier. The salon is beautiful comfortable and all of the stylists are extremely friendly.
Cass was wonderful! They made the experience comfortable and gave me exactly what I was looking for. I would definitely go again & definitely recommend Cass!!
Donna has been cutting my hair for a few years now and has always done a amazing job!! She has been very accommodating.Not to mention, her outgoing fun personality, always makes you feel comfortable !!!
The best atmosphere and stylists EVER (especially Donna but I might be a little biased)
I can’t say enough great things about Olivia Biddix at the Refinery Salon!! She listened carefully to what I wanted and gave me the perfect haircut. Olivia is an absolute gem, and I can’t wait to book my next appointment! The salon was clean, welcoming, and had a relaxing atmosphere.
I get my haircuts, hair color, and hair styled by Jessie. She always does an amazing job with having a great, happy attitude. Never had a better hair stylist. I’m always in love with my hair leaving the salon, totally would recommend seeing her for your hair needs!!!
I love going to Olivia Biddix! She is very professional and helps you figure the best look for you, if you have no idea what you want. I highly suggest going to her, you won’t regret it!
Olivia B. is my go-to hairstylist! She does an incredible job with my super long hair, always delivering color and cuts that leaves my hair looking flawless and healthy!
The best hairstylist!!! I always look forward to my appointments with Olivia B. She makes you feel so welcomed every time, it’s like you’re catching up with your best friend while getting your hair done. She does such an amazing job, I have been going with her for a while and I always go back !!!
You wanna talk about amazing?! Olivia B got me ALL the way together for the holidays, from jet black virgin curly hair to this beautiful highlight/lowlight blowout! I’m absolutely in love and am a client for life!
If you don’t have a Donna then I recommend you go get yourself one! 10/10 I would definitely recommend. I’ve been going to Donna since the beginning and I couldn’t imagine trusting anyone else with my hair or heart! Bonus: The Refinery is beautiful! Makes me smile every time I walk in.
1/22/25- RHL has the coolest vibe of any salon I’ve ever been in. Everyone is always friendly and smiling! Donna C. Is the best! If I lived closer I would book a hair wash and style every other week just for the relaxing head massage/scratch she gives… soooo damn good! She is a color goddess! This salon is gorgeous…
I have been seeing Donna for years! She is AMAZING with color and gives the best blow out. I always leave her chair happier and more confident then when I sat down. I love that she is now at Refinery, it’s such a gorgeous salon and all the other staff members I’ve met have been super kind. Highly recommend this…
Melissa Scott was amazing! Left me feeling beautiful and loved.
I just recently moved to Louisville from Wisconsin and was extremely nervous to change stylists. I had been going to my old stylist for over 3 years, and we did blonde highlights throughout that time. I went to Annie at Refinery and she was exactly what I was looking for!! She keeps my blonde refreshed every few…
Audrey is a phenomenal professional! She strives to get to know you so she can give you the style you crave. You might even get a dose of “hair”epy (therapy😂)!! I need a low maintenance cut and color and she does not disappoint. With her amazing talent and skill, Audrey makes intuitive recommendations based on…
I always have crazy ideas and Audrey always supports them! She tells me if something isn’t doable or what may be a better option for a better outcome. She’s the absolute best 🫶🏼
Annie’s literally amazing at what she does. I’ve gotten my hair cut and styled by her several times and she knows exactly what would look best for my hair type and is also just really fun to hang out with while she’s doing it. I’ve recommended her to so many of my friends and I’d recommend her to you too!
Beautiful salon with lots of space and seats. Olivia Biddix did an amazing job on my hair and was friendly! Will definitely go back to Olivia.
I’ve been looking for a stylist that will make me feel like a million bucks when I leave the chair. For years I’ve tried different stylist and never was 100% satisfied with my hair. I’ve never colored or put chemicals on my hair so getting the cut I truly want is what I’m looking for. After lots of research on…
I have seen Audrey for over 15 years now and every time my hair is amazing. Whether it’s a simple cut, new bangs, beautiful color she has got you covered!
Audrey is amazing. So down to earth and accommodating. Experienced/knowledgable, really listens to what you want.
Audrey was friendly, very knowledgeable and I loved my cut! I will be going back!
Audrey is so sigma i was very nervous to embark on this adventure of finding a new hairstylist 😧🙀 but then i walked into this gorgeous salon with super awesome sauce halloween decorations 🎃👻 Audrey is so EPIC 😎 she was picking up what i was putting down and cut my hair exactly how i wanted it, it looks so…
I recently had my hair colored a vibrant copper by Audrey, and I am absolutely in love with it. It has been a few weeks and the color has not faded and is just as vibrant as when she did it. She prepared a bottle of FabPro for me to use to help maintain the color and for the first time my copper is not fading.…
Audrey is absolutely amazing! Not only is she very personable, but she is extremely talented and knowledgeable. She listens and gives you exactly what you ask for. As someone with curly hair, it’s always hard finding someone who understands how to work with my hair texture, however Audrey knew exactly what she was…
I made a risky choice and decided to get my hair cut 3 days before my wedding (this was first time getting my hair cut professionally in over 3 years) but thank god I did! It turned out better than I could’ve ever hoped for. Dawn did an amazing job giving my hair shape and movement. She cut out the last bits of my…
Audrey is amazing! She always does what’s best for your hair type is always welcoming and never disappoints! Though I’ve been seeing her years today was the first time for my daughter to get her hair dyed…when I tell you she more than amazing job. I will always trust her to my hair and my daughters. I highly…
I came in with a specific hair cut in mind, and Aubrey totally made it happen while also catering to my specific hair type. She took the time to teach me how to style my new hairdo, what products to use, etc. Hands down best hair cut experience I’ve ever had. Left the salon feeling like a new me!
Audrey and her Team of Professional Stylists make a girl feel like a ROCKSTAR! Ya'll! Don't sleep on the Refinery Hair Lounge! My natural gray hair looks better than it ever has with Audrey's creativity with cuts and styles! Great spot for the whole family!!! The care I feel when I walk in the door there is…
LOVE, LOVE, I absolutely LOVE The Refinery!!!! The stylist are very welcoming, friendly, and very knowledgable. I came to this salon with hair that was nearly beyond repair. Audrey at the Refinery, literally gave me my confidence back. I highly recommend her and anyone at the refinery. I refuse to step foot in…
Gabby did an excellent job with my recent haircut! She was very personable and I enjoyed getting to talk with her. Highly recommend Gabby for mens haircut! Very clean place with great people.
Gabby always does such a great job with my whole family's hair!
Always a great cut! Ask for Gabby.
Bailey is amazing! Super sweet and the place is gorgeous inside. 10/10
Gabby does great work! I got a full highlight and a cut! More than happy with the results! She’s Awesome!
I have been a client of Gabby Meyer's for nearly 7 years and cannot recommend her services highly enough. Gabby is always extremely thorough in her work and asks questions to make sure your hair is done to your satisfaction. Also, it helps that she is a joy to talk to while you are visiting her chair! Gabby is…
I cannot say enough about how much I love this salon. First off, it’s such a beautiful, industrial, yet cozy feel and in a great location. All the ladies I came in contact with were so kind and helpful. Audrey has completely transformed my hair many times over. She offers a consultation before you commit so you know…
I cannot say enough about how much I love this salon. First off, it’s such a beautiful, industrial, yet cozy feel and in a great location. All the ladies I came in contact with were so kind and helpful. Audrey has completely transformed my hair many times over. She offers a consultation before you commit so you know…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hair coloring | 218 | $101–$214 |
| Hairstyling | 205 | $27–$66 |
| Haircut | 132 | $27–$53 |
| Hair extensions | 48 | $214–$426 |
| Hair highlighting | 42 | $123–$214 |
| Blowouts | 34 | $41–$109 |
| Blowdry | 21 | — |
| Body waxing | 18 | $41–$88 |
