How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCOREThe Refinery Hair Lounge
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews
Report card
Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired The Refinery Hair Lounge for 8 kinds of job.
The Refinery Hair Lounge for hairstyling
Clear ✕All 206 Google reviews tagged “Hairstyling” · showing 80
I can not even begin to express just how awesome Audrey is!!! She made me feel totally comfortable on my very first visit and she took great care to meet my special needs…I made a follow-up appointment and I can’t wait to see Audrey again!!! I am so fortunate to have found Audrey…this is my third appointment and I…
My sister Avery works there, the people there were so kind, going to get my hair dyed again if I could rate the a 10 out of 10 I would!
Audrey was fantastic. She made feel like I was at home. Everything about the experience was professional yet super relaxed. And of course, the hair cut is phenomenal.
Audrey is a hair genius! After not having a haircut for over a year I came to her and she made me feel like myself again! I can’t wait come back!
I had the best salon experience I’ve ever had with Audrey. I walked in with very thick, unruly hair — six inches of pure white regrowth and the rest a mix of old blonde — basically a complete hot mess. Instead of being intimidated, Audrey immediately put me at ease and walked me through a thoughtful plan for both…
The Refinery Hair Lounge is absolutely filled with talented stylists. Audrey is co-owner with Dawn and both are hair artists. Audrey has been doing my hair for years and always does a great job. I have stubborn gray and she covers it with EVO brand color. She is fun and beautiful.
This was my first trip into the salon. The energy and overall vibe is amazing, and after meeting Audrey and several other ladies there while she was cutting my hair, I understand why. Audrey listened to what I wanted and the areas of my current cut that were a concern. It's important to me to feel heard, and as a…
“I had been going to the same hairdresser for seven years, so when she moved out of state, I was in full panic mode. I booked an appointment with Audrey, and she instantly put me at ease. I’m so relieved to have found a new hairdresser—Audrey is amazing! Highly recommend!!
Very welcoming and friendly staff.
Audrey works magic with her hands and is such an incredible person to be around! I’ve followed her at different locations over the past decade as there’s no one else I trust with my hair. Thank you for everything!!
Audrey is so wonderful and incredibly talented! She made me feel welcome and gave me a beautiful, fresh new haircut. Thank you!
This was my first time coming here and I was in Jessie's chair. Absolutely 10/10 experience, I usually leave salons feeling a bit awkward and like there's something I have to fix at home because I tend to be more alternative with my hair choices and I don't think a lot of stylists pick up on that. But Jessie was…
I’m on a journey of changing years of box dye black to blonde hair and I couldn’t be in better hands. Audrey is a literal genius, whipping up my hair formulas like a master scientist. From the initial consultation, she provided honest feedback, realistic expectations and a confidence that let me know I was in great…
Olivia was wonderful and did a fabulous job with my hair. She exceeded my expectations and of course the salon itself is beautiful.
I recently visited The Refinery and had an outstanding experience! From the moment I walked in, I felt welcomed and the service was exceptional. My stylist, Annie, was incredibly skilled and attentive, and my hair looks amazing! I showed her a couple pictures of the color I had in mind and she understood my vision…
Anyone in need of a fabulous hairstylist, go see Melissa Scott! I found her several years ago and would follow her to the moon and back. Having the best hair of my life!
I was so thankful to find Melissa Scott! After a bad haircut, she helped me get it back to a great cut and color! I always enjoy visiting her and catching up. She is a precious person inside and out!
I wanted to take a moment to share my remarkable experience with your establishment, which began when I won a giveaway you hosted on social media. As the date of my appointment approached, I discovered that my hairstylist from three hours away goes to your salon for her hair services, provided by one of the stylists…
Donna is the best of the best!💅🏼
I've been going to Melissa Scott for awhile now, and there's no way I would even consider going to anyone else...I followed her from Brooks, KY to The Hair Refinery just because of this. She used to be 10 minutes away and now she's about 25 minutes away.. but that doesn't matter at all. I would drive to wherever she…
Audrey, was wonderful to work with, great personality and very knowledgeable too!!! Love all the girls and the atmosphere is terrific greatly!! Sincerely- Amie Grissom
I have been going to Melissa for over 16 years and let me tell you, she can DO hair!!! Long, short…no problem. Extensions…chef’s kiss. Blonde…don’t get me started. She’s a master! Sitting in Melissa’s chair is like a mini vacation that’s all about me. She is an expert at her craft and a master of conversation.…
Melissa Scott is my stylist! She is incredible! always on the cutting edge of all the innovations of the beauty industry! She is knowledgeable and always offers solutions to issues I am experiencing with my hair. The atmosphere of this salon is an experience in itself! I love this salon and my stylist!
I’ve been seeing Melissa Scott for a couple of years now and I’ve always been happy with her services. She truly is amazing when it comes to hair color and knowing exactly what look I’m going for. Highly recommend her!
I’ve never been fully satisfied with a hairstylist in Kentucky, until I met Melissa Scott. From the moment I sat in her chair, she truly listened to my needs and brought my vision to life flawlessly. She not only perfected my hair but also made the entire experience enjoyable with her openness and easygoing…
Melissa Scott is amazing— the best stylist I have ever been to!! I have been going to her for 2 years now and always have the best experience & leave with my hair looking phenomenal every time! My daughter got her hair highlighted for the first time & absolutely loved it. We couldn’t imagine having another stylist!!
Melissa has done my hair for 20 years! Anything I’ve come to her with she always exceeds any expectations I have. She is truly a master behind the chair. Over the last two years she has done my hand tied extensions. With her knowledge my hair has grown tremendously & stayed healthy & free of any damage. She is the literal best!!
I recently went to get my hair done. I wanted to switch up my hair style. Olivia B was my stylist. She has a great vibes and made the experience seamless. I love my new look. I think I found my new favorite hair stylist.
Olivia B. is so great at what she does. She was able to take my jumbled idea and make it a reality! She's so patient and communicative about what can be done, what would be best for my hair and what to do to maintain it after my appointment. I have a ton of hair and she didn't rush to try and get through it all fast…
Audrey is awesome. She gave me my confidence back. My life back. She's easy to talk to, down to earth and super sweet. Her extension and color work is fantastic! Highly recommend. She made me feel like myself again after recovering from TE.
Melissa is amazing! Color and cut always amazing.
Melissa Scott is hands down the best hairstylist I’ve ever had. I have always been extremely picky about who touches my head, been through many stylist. This woman has it all, cut color, extensions, conversation and comfort. Above all is her ability to make you feel like you are at home. 5 stars all day everyday.
Originally booked Olivia for my wedding and was SO excited when she started taking clients for regular appointments. I have never booked a follow up hair appointment at the end of an appointment because I don’t know how I’ll feel about my hair in a few days, but Olivia changed that and she will be my go to girl from…
I was referred by a good friend to see Melissa Scott! I'm so glad I trusted her ! She is amazing and truly listens to your concerns and what your hair needs are ! Plus she's always smiling and so positive ☺️ I immediately knew I wouldn't go any else!
Olivia always is a treat to get my hair done by! Thankful for the convo & amazing haircut
Melissa Scott is ah-mazing! She has been through several hair style/color journeys with me and has always given such great advice and input on how to reach my vision without damaging my hair. She is always friendly, always smiling and always learning the latest techniques and styles to pass along to her clients.
Before Melissa my hair was dry dead and lifeless after Melissa’s magic :) my hair is full of body moisturize soft and shiny again:) She is extremely sweet and knowledgeable I am beyond please!!
I have now had three consultations with Melissa Scott!! Believe me when I tell you this salon is amazing!! I have had so much reservation about changing salons and stylist.. Melissa had made sure to put my nerves at ease and has went above and beyond sharing her time and expertise with me… from picking out the…
Melissa Scott is the best! I have going to her for 17 years.
First, this salon is beautiful! My stylist has her own suite and I love that! I had to find a new stylist after 10 yrs with the same one and this was scary. I was referred to Melissa and I'm so glad I found her! I was happy from the very first visit and I'm so picky! She does a great job on my color! She's…
Melissa Scott is amazing! Just started going to her a few months ago, and I’m so pleased! She handles my fine, thin hair beautifully!
I am new with Melissa. I was very nervous to go to someone new, but she quickly eased my fears. Not only did she give me a wonderful haircut, but she quickly became a friend with grace. I am glad for Melissa! The BEST!
My wife and I moved to Louisville recently and have been searching for a good hair stylist. Olivia was awesome. My wife keeps raving about her. She was fast but really welcoming and professional, and it was the best cut and color she has had. She promptly booked another time for our daughter who also got a complete…
I had such a great experience with Olivia B.! I was looking for some subtle dimension on my dark hair as well as gray coverage. She knew exactly what I was going for. You can tell you’re in expert hands. She’s friendly, welcoming, and makes you feel great leaving the salon. She also cut and styled my 8 year olds…
Title: Worth the Trip—Olivia’s the Best! I’ve been trusting Olivia with my hair for years—so much so that I followed her from Indiana to Kentucky! Today, we did a big chop, and as always, she worked her magic. She keeps my red vibrant and juicy, and I always leave feeling like my best self. Beyond being insanely…
olivia is my absolute favorite!! i have been looking for a curly stylist for so long and she has been great! she also has blown out my hair and i had no heat damage which is a huge for someone that wears their hair naturally curly like i do!
If you are looking for a modern upscale salon this is it! I can’t recommend Melissa Scott enough, she has been doing my hair since 2008. She is always up to date with the lastest and greatest styles, techniques and products. She does amazing color, cuts, extensions. She is friendly and takes her time to get you…
I started going to the hair refinery back in the Fall. I followed Melissa Scott there. I love everything this place has to offer! The aesthetics is unlike any other hair salon I’ve ever been to before! And Melissa is the Michelangelo of Hair! She can take a Pinterest photo and make it a reality! Highly recommend her for all of your hair needs!!!
Melissa Scott, is truly Amazing!!!! She has been my hairstylist for about 2 years now and not only does she always give me the look I want with low lights and high lights but she truly cares about making my hair look and feel healthier. What I appreciate about Melissa is she takes the time to teach you about…
I have been going to Melissa for years and she is always attentive and professional. Love the way she does exactly want I want and leave there feeling my best.
Melissa Scott at The Refinery Hair Lounge is fantastic! She really listens to what you want and delivers great results. My hair looks and feels amazing every time I leave her chair. She’s skilled, professional, and makes the whole experience enjoyable. Highly recommend her to anyone looking for a great stylist!
Melissa Scott is wonderful! She specializes in color, and highlights . Melissa stays up on all the new styles and techniques. She’s the best stylist I’ve ever been to.she never disappoints. She’s so seeet too, and such a beautiful person inside and out.
12 years sitting in LiftedLoxx (Donna's) chair and I still cannot tell you what a blessing it is to have such an incredible hairstylist, and I can't express enough how much she always makes me feel beautiful! From the moment I sit in her chair, she takes the time to really listen to what I want and offers thoughtful…
Liv is the GOAT. Love coming here to get a fresh cut from her and she’s spot on every time. Thanks again for the fresh dougie, Liv!
Audrey is the balayage queen! If you want to love your hair every time you look in the mirror, book an appointment with her. Her low-maintenance techniques allow me to come in just once or twice a year, but I still regularly get compliments on my hair color from strangers, even months after appointments. She never fails!
Updated 2025: once again, Donna Carrier is the most amazing of amazing. No stylist has ever made me love my hair, except for Donna. I will never go anywhere else or recommend anyone else. There is only one Donna. I love her! The Refinery staff is always welcoming & kind. Very beautiful & always clean. I love going…
Audrey is a fantastic stylist, as well as an exceptional colorist. She took my vision and made it happen. This salon is bustling with talent, style, and panache. The staff are inviting and professional. The salon is uniquely styled and the product selection is top notch. If you need a professional stylist, look no further.
Annie has done my hair multiple times now and always does a great job! She is willing to work with not only with my schedule, but also my thick hair! Check her out!
I love Annie! I have been going to her for quite some time now and I am always happy with my hair - cut, color, and style! She has a natural gift and you can tell she loves what she does. I take my daughter to her as well. No one else can touch our hair!💗💗
ABSOLUTELY LOVE Lilly and Tori! I see Lilly for my hair and Tori for my brows! It is so convenient to have them in the same place. They are both the BEST at what they do! 1000000/10 would recommend
OLIVIA B made my hair goals come to life!! I would recommend her a thousand times over!!
Olivia B. Is amazing. She brought my curls back to life. Nobody can get my curls to look like this except her. I love it.
Olivia did an absolute amazing job on my hair. I wanted a half up half down curly style on my hair for a wedding and she did exactly what I asked for.
Olivia B does amazing work. She was very professional, timely and delivered on the style I asked for. Thank you!
It is hard to find a stylist like Donna. I have been going to her for many years and have never been disappointed. I always feel refreshed and beautiful when she works her magic!
I had an amazing experience at The Refinery Hair Lounge! Melissa Scott gave me the most stunning purple and red color that blends perfectly and looks so vibrant. She also cut my hair beautifully —it’s new, flattering, and exactly what I wanted. The salon was clean and welcoming, and Melissa Scott made sure I felt…
jessie did absolutely amazing on my hair. i showed her inspiration pictures and she delivered exactly what i wanted. she was friendly and talked me through exactly what she was going to do. couldn’t recommend her enough!!
Annie did a great job cutting my hair and I loved it!
I’ve had a hard time trying to find a good hair salon where you can build trust and have a good hairstylist, until I found out about this hair salon! Great people and products. I would definitely recommend Jessie Long as your hairstylist she’s the best and is willing to work things out and take on challenges, she is…
The Refinery Hair Lounge is amazing! The atmosphere is beautiful, and Annie is incredible. She’s a true expert with color—knowledgeable, creative, and always delivers fantastic results.
Annie did such an amazing job on my hair!!! I have very thick and wavy hair, which has made it so hard for me to style my whole life. I was scared to get my haircut because I always hated it. Annie knew exactly what to do with my hair and made all my visions come to real life!!! I will be a client for life.
As always, Donna does an amazing job with my hair! No matter if I ask to go lighter, or shock her by wanting to go dark, Donna always makes sure it’s perfection! I am OBSESSED!
Dawn Abell has been my stylist for over 10 years. I could not be happier. The salon is beautiful comfortable and all of the stylists are extremely friendly.
Annie is the best!!! Always does amazing!!!! I recommend her to everyone I know 😆
I’ve been going to Dawn for a few years and she is AMAZING. She listens to everything you ask, gives great recommendations, always gets me out in a great amount of time, and does the most perfect blonde. Recently, I got K Tip extensions with her and they changed my life! Love this place!!
Cass was wonderful! They made the experience comfortable and gave me exactly what I was looking for. I would definitely go again & definitely recommend Cass!!
Olivia B did my hair for my wedding and I couldnt have chosen a better stylist ! She was so sweet and super knowledgeable about what I wanted to get done. Will be booking again!
Annie Bonura does my hair around every two months. Not only is she so easy to talk to, but she also does a phenomenal job on my hair each time I come in. Her price range is also perfect for me and her schedule works so well with mine.
Olivia B is the best! I was so happy with my wedding hair, and I will continue to recommend her to friends moving forward. She was so kind, easy to work with, and I thought the pricing was fair!
Always look forward to my appointment with Jessie Long. Very friendly and wonderful hairstylist. She’s awesome!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hair coloring | 218 | $101–$214 |
| Hairstyling | 205 | $27–$66 |
| Haircut | 132 | $27–$53 |
| Hair extensions | 48 | $214–$426 |
| Hair highlighting | 42 | $123–$214 |
| Blowouts | 34 | $41–$109 |
| Blowdry | 21 | — |
| Body waxing | 18 | $41–$88 |
