Analyzing 5,803,3475.8M ReviewsFor 15,98816K Experts

Experts Reviews · Company report
The Refinery Hair Lounge logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%92+6.5Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

The Refinery Hair Lounge

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #23Position by Experts Score among all companies we track in this category. of 101 hair salons · 4.9★ from 546 Google reviews

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Report card

Percentile vs other hair salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.The Refinery Hair Lounge is better than 95% of hair salons.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.The Refinery Hair Lounge is better than 93% of hair salons.A
93
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.The Refinery Hair Lounge is better than 96% of hair salons.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.The Refinery Hair Lounge is better than 100% of hair salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.The Refinery Hair Lounge is better than 100% of hair salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.The Refinery Hair Lounge is better than 92% of hair salons.A
92

Reviews for your job

Customers hired The Refinery Hair Lounge for 8 kinds of job.

The Refinery Hair Lounge for kids' cuts

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$17–$35
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Kids' cuts”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 23

All 7 Google reviews tagged “Kids' cuts”

ValerieLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Today was our first time having Gina do Tucker’s hair and she did amazing!! We will be back to see her again

Customer photo from Valerie's reviewCustomer photo from Valerie's review
Paid $40–60Kids' cuts
DavidLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My wife and I moved to Louisville recently and have been searching for a good hair stylist. Olivia was awesome. My wife keeps raving about her. She was fast but really welcoming and professional, and it was the best cut and color she has had. She promptly booked another time for our daughter who also got a complete…

HairstylingHair coloringKids' cuts
Jaylyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had such a great experience with Olivia B.! I was looking for some subtle dimension on my dark hair as well as gray coverage. She knew exactly what I was going for. You can tell you’re in expert hands. She’s friendly, welcoming, and makes you feel great leaving the salon. She also cut and styled my 8 year olds…

HairstylingHair coloringKids' cuts
Savannah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

If you are looking for a modern upscale salon this is it! I can’t recommend Melissa Scott enough, she has been doing my hair since 2008. She is always up to date with the lastest and greatest styles, techniques and products. She does amazing color, cuts, extensions. She is friendly and takes her time to get you…

HairstylingHair coloringKids' cuts
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I love Annie! I have been going to her for quite some time now and I am always happy with my hair - cut, color, and style! She has a natural gift and you can tell she loves what she does. I take my daughter to her as well. No one else can touch our hair!💗💗

HairstylingHair coloringKids' cuts
charlotte4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Audrey is amazing! She always does what’s best for your hair type is always welcoming and never disappoints! Though I’ve been seeing her years today was the first time for my daughter to get her hair dyed…when I tell you she more than amazing job. I will always trust her to my hair and my daughters. I highly…

HairstylingHair coloringKids' cuts
ShelbiLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Gabby always does such a great job with my whole family's hair!

HairstylingHair coloringKids' cuts

Price

$117+101% vs typical hair salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Hair coloring218$101–$214
Hairstyling205$27–$66
Haircut132$27–$53
Hair extensions48$214–$426
Hair highlighting42$123–$214
Blowouts34$41–$109
Blowdry21—
Body waxing18$41–$88

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