How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREThe Rug Specialists
Rancho Cordova, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 4.9★ from 513 Google reviews
Report card
Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired The Rug Specialists for 6 kinds of job.
The Rug Specialists for area rug cleaning
Clear ✕All 139 Google reviews tagged “Area rug cleaning” · showing 120
We had a large area rug as well as the 3-piece sectional that sits on top of the rug cleaned on-site the same day. Josh and his partner did a fantastic job juggling all the pieces in order to clean and dry the entire rug before placing it back on our wood floor. The guys were friendly and professional, and both the…
Wonderful people to work with.
My rug looks brand new!! The pick up and return was On time and done with care
A couple glitches however James made right by everything. Our rugs look wonderful, very bright again. We are throughly satisfied. Thank you so much. We will use you again, I’ll also refer my friends and neighbors to you.
Josh cleaned carpets and tile floors. He did a great job, spending the necessary time to make the floors look great!
The Specialist with James is the very best. Just had the carpets cleaned (9/17) and literally they look and feel brand new, really, really; James said he has the latest in cleaning equipment. His business is expanding and he is training techs. This time Joe was with him and he was great; he even fixed the legs on…
They cleaned our wool carpets and my difficult viscose rug. They did a wonderful job. Highly recommend
James is always so nice and cooperative. Our rugs come back like new. Terence remembered us from our last cleaning. Very happy. Good value
Absolutely excellent service! The customer service was amazing- haven’t seen that in years! The wool rug I had cleaned looks outstanding- the pick up and delivery were fantastic. Terrence the delivery guy was professional & very efficient. I highly recommend this company and will definitely use services again!!!!!
This was the third time I've used Rug Specialists and again it was effortless from beginning to end. James is professional and knowledgeable and most importantly my rug looks fantastic!
Excellent service, fantastic results, great communication. Got my dirty rug picked up and delivered a week later, looking like new!
Quick, professional, and courteous! My rugs look better than ever and I am so happy! I will definitely refer Rug Specialist
Excellent results and great customer service. Highly recommended.
James was informative covering the cleaning process. The two week time frame was acceptable. Pickup and delivery was very professional.
My husband and I are very pleased with the results of the Rug specialists cleaning of our carpets. We had two carpets cleaned and will consider them again when the third carpet needs cleaning. These are large area rugs to cover a tile floor. They came back looking very nice, better than new and we are very happy…
Mark was so nice! He introduced himself, got right to work, kept the areas clean and asked to have the areas check before calling it a day! Reworked any areas I was unsure of without question! The customer really comes first! Thanks so much Mark!!
James and his team provided excellent service- prompt response time to calls, clear explanation of the process, pick up of our rug, delivery once cleaned. Our particular rug was extremely worn, and while no miracles occurred, it came back to us smelling and feeling clean, and it looks nice in our room once more.
Technician Jushua was very professional and courteous. He did a great job
I couldn’t be happier with this service. Josh was on time, courteous, understood my needs and did an excellent job! I highly recommend The Rug Specialist!!
Good service, nice and very polite people, will do it again in the future.
The Rug Specialists are a great company! Professional, friendly, prompt, and cleaned my pet soiled area rug very effectively. They picked up and returned my rug at my house promptly and exactly at the time they quoted. James and Grant are amazing on the customer service side. Not sure who's working the back of the…
Friendly, on time, helpful, and great results!
I’m so happy to have found someone I trust with my rugs. Very professional outfit with wonderful employees. Cannot recommend enough!
I had two Turkish rugs that needed to be cleaned as well as a couch and carpet that needed to be steam cleaned. My Turkush rugs look beautiful now and Josh did an amazing steam cleaning job.
The team at Rug Specialists was great. I submitted a quote request and was called instantly. I was nervous because I have a very delicate rug that’s not supposed to get wet, but I was reassured that their crew worked with these rugs all the time and could handle the job. They showed up the next day to pick it up and…
Great that they picked up and delivered. Did a great job.
I was so happy to find the Rug Specialist. They do a wonderful job on my area rugs. And aways top notch customer service.
Very respectful and accommodating. Was able to get same day service, which I wasn’t expecting. They were on time and texted when they were on the way. Nothing like fresh clean carpet!
Will rug just picked up by Victor? Should be returned within one week. So far business transactions have been great
I had an area rug that I bought in Istanbul many years ago cleaned and refringed. James and his crew were very responsive, accommodating and they did a perfect job! I know we will enjoy it for many more years!
The Rug Specialist did an excellent job of deep cleaning and repair of my three large area rugs, they look as pretty as when I purchased them. Their great customer service provides pick-up, delivery and placing the rugs! I highly recommend The Rug Specialist.
James and his crew always get my area rug super clean! All of the colors came back to life. I’ve used another company in the past and they never get it super clean like James can get it. Very happy my rug is clean again!
We had 6 area rugs picked up & cleaned & one rug cleaned onsite. The rugs look brand new! We couldn’t be any happier with the outcome. Josh was great getting everything back where it belongs & cleaning the onsite rug. This company is terrific to work with. The pick up & delivery feature is awesome. We will definitely use them again.
The Rug Specialists were very professional and personable. Lots of communication from the drivers who picked up and dropped off my filthy garage-found 10x12 Karastan rug without a hitch. They brought it back looking and smelling so clean, almost like new! Would highly recommend.
They did a thorough cleaning of two area rugs made of wool. They look great. Staff are friendly.
Finished product is great! Delivery was seamless. Staff were efficient and polite
The Rug Specialist are by far the best in the Sacramento Region! They addressed all of my needs and went above and beyond to ensure my satisfaction. All personal and business rug service needs will continue to be completed by The Rug Specialist! 5+ Stars!!!
Wow!! We were so impressed with James’ service, kindness, genuineness, and excellent work! Our large rug could not look better!! It’s like NEW! Listen, if you have put off cleaning your rug, don’t worry! James and his team make this SO easy! They come and get the rug (even moved the furniture) and our degraded…
Our partially shaggy rug was in a deep need for a cleaning so we called The Rug Specialists! Their service was very quick and the rug came back looking as if it was brand new! It smells amazingly clean and feels oh so soft. James is incredibly responsive and respectful. I will highly recommend all of my friends and…
We have 11’x 20’ white wool rug that requires special treatment and while we have used other expert cleaners before, The Rug Specialist, tops them all. Highly recommend for prized carpets.
The Rug Specialist has cleaned 5 of our Oriental Rugs and did a fantastic job!
James was very kind and professional. He made the experience more personal rather than me feeling like a number. The rugs were picked up and delivered as requested. I will refer frequently!
Second time we have used The Rug Specialists because they do a fantastic job plus they communicate very well throughout the process! We have a very large, wool rug and it always comes back looking like new again.
Rug was impeccably cleaned. Delivery was on time as promised. Staff was friendly and professional. Cost was reasonable.
Pick up and delivery was flawless. The serviceman was very helpful with helping lay down a very large and heavy carpet.
Great! So easy to work with. Picked up rug, cleaned it & returned rug stain free. 100 percent recommend!
THIS. PLACE. ROCKS!!! Please try them! Amazing customer service, their work they do is flawless too. They brought back our living room rug sparkling and poppin out the colors from the job they did! I give them 10 stars and I will definitely use them again. THANK U Josh and his amazing assistant that came with him…
Very polite and they do a very good job!
Rugs are always cleaned perfectly. And great pickup & delivery service
My rugs look like brand new. I’m so glad I had them do the work.
Fantastic experience with The Rug Specialists! They were right on time, super friendly, and finished the job faster than expected. The pricing was transparent with no hidden fees, and the staff is very friendly and kowledgeable. I'll definitely be using them again for my future rug cleaning needs!
First time getting a rug professionally cleaned, and I couldn’t be happier! Clear communication, timely pick up and drop off, and very happy with the results!
Friendly and timely service.
Love the free pick up and delivery service! The rugs cleaning was excellent. The rug repairs were also well done.
I’m so happy with how my rug turned out! They got years of sand and dirt out, and in a timely manner for a fair price. We’ll definitely be using the rug specialists again!
We had a very large and valuable wool rug with vegetable dyes cleaned by the the rug specialist. The service, work and value were excellent.
James was great. Very kind and accommodating. And my rug came back looking great! Almost like new.
James was very helpful quick to get us on the calendar. Josh was knowledgeable and friendly. The rugs all turned out beautiful.
Perfect. Fast, professional service, and my area rug looks brand new! I’ve already had my neighbors over to see and recommend The Rug Specialists to them.
Excellent and professional.
These guys are the bees knees, super responsive, professional and courteous. I was trying to balance quality service and affordability with who completed this project; James, Randy and team exceeded my expectations. Pick these guys, you will not regret it. They cleaned my area rug and steamed cleaned my large goose down sectional.
Rug cleaning well done. Crewmembers were right and did wear shoe covers when they came back to reinstall the rug in the master bedroom. Highly would recommend this company.
James and crew did an excellent job on our three-year old rug. Looks like new. I'll be having them clean it annually.
Rugs looked brand new
The team at The Rug Specialists are one of a kind and super friendly! Glad I chose this business to clean my wool rug. Thanks a million James, Josh, and Randal!
James had knowledgeable and efficient people working for him.
The Rug Specialist are amazing experts! My 5 area rugs (large and small) have not been cleaned in 8 years and they look brand new. Most of all James and his crew are delightful to work with. Pick and delivery, price transparency, every step they make is easy. I will be cleaning my rugs more often! Thanks James & team!
We’ve had this 8X11 foot carpet in our living room for 25 years. Cleaned it at home regularly but never professionally . The Rug Specialists made it look like new!!!
My father had a large art deco area rug rolled up in plastic since the 1970’s. He got it from his grandfather’s farm. It was filthy but worth salvaging, as it was a family heirloom. The Rug Specialists did an excellent job of making this rug look 10yrs old instead of 100+. Their service was fast, convenient (they do…
I love working with The Rug Specialists! This is the second time I've had them clean my area rug and I was very pleased with the results especially since it had been over 3 years since my last cleaning and I feared I'd waited too long. When they delivered it, I couldn't believe how beautiful it looked! James is the…
Staff were professional & personable. The carpets look beautiful.
Had my tile floors deep cleaned. They looked like new when completed. Friendly, efficient and very professional!
Such a great company, very responsive and they do such a great job. I would recommend them 100 times
My rug turned out beautifully. A special shout out to Randy. He was extremely helpful and very personable. He is a hard worker.
Rug looks better than new! Technicians were great and very helpful. I would recommend highly.
James is the BEST! He cares about quality as much as anyone I have ever worked with, and the customer service is insane. Look no further, you've found the best.
Quick and efficient. A quick job well done and with friendly service.
A great place to have your rugs cleaned!! Very communicative and friendly! They do pick up and delivery too!! I highly recommend!!
This is the third carpet we have had cleaned by Carpet Specialist. One of our carpets is 90 years old, no worries, they give every carpet the care needed. Carpet Specialist customer service is beyond awesome, James will bend over backwards to help. We will always choose Carpet Specialists!!!
Had a great experience using The Rug Specialists! Had a few old dusty Turkish rugs that had been in storage for years come out looking brand new again. James was very friendly and informative, and Josh & Terrance handled the delivery with care. Will be a return customer if/when I need them again.
Amazing job ! James was very informative and kind ! Randal was communicative ! They picked up my rug same day and it came back brand new ! We love it !
So impressed not only with the quality of work but also the customer service. Randall did the carpet cleaning and James was our go to person for any questions we had. They did a very thorough job and great follow up! Very pleased and will absolutely be using them in the future!
Randal Harvey did an excellent job! Very knowledgeable and answered all my concerns and questions.definitely worth recommending him for any carpet cleaning needed.
The Rug Specialists brought my large rugs back to life by refreshing the color and renewing the texture. I couldn’t be more pleased with the quality of work and the professionalism of the employees. James, the owner, is incredibly responsive, extremely professional, respectful and friendly. His employees, Jacob,…
James has been a terrific source for cleaning our area rug, giving us a deal on a rug pad and he even helped us find new rugs from one of his customers who needed to sell a rug they'd just replaced. We will definitely be using Rug Specialists for all our future rug cleaning needs.
James was very friendly and answered all of our questions. Communication was excellent. Our rug was picked up and dropped off at our house. They adjusted their drop off schedule to meet our needs. Will definitely use again!
James and Terence did a wonderful job! They are great to work with and rugs they cleaned look beautiful. We highly recommend them!
I'm so impressed with The Rug Specialists! From the initial call with James to the seamless pickup, cleaning, and return of our area rug handled by Terrence and Jake, their level of efficiency and professionalism is absolutely top-tier. My area rug looks and feels amazing once again—truly like new! Highly, highly recommend this company!
We had our twenty year old tile grout cleaned and it made a big difference. Josh was thorough and spent extra time in areas that need it. We are very pleased with the results. Thank you.
This company is truly professional and honest, providing you with the highest level of service and customer care. Their cleaning professionals are well-trained and skilled, using industry-leading techniques and equipment to clean your carpets thoroughly and efficiently. Plus, they go above and beyond to ensure your…
Could not be happier with the service or results. James was a pleasure to do business with on every level. Highly recommend.
Hands down the best rug cleaners in the area. Fast / prompt and through in cleaning my rugs (I had a new puppy and we know what puppies do) and my rugs look and smell literally like new and they put waterproof on the rugs so even if my dogs have an accident the weatherproof will help deter sinking in. I used this…
Awesome service! They came and picked up my rug and estimated it would take around a week or a week and a half to get it back to me but it only took 3 days! James was great to work with and was very up front about pricing and the process. I needed to get stubborn pet stains out (urine bc of my incontinent elderly…
Free pick-up and delivery. The carpets are fantastic. The rugs pops with renewed color and the white is white!
On time to pick up rug! Very friendly and knowledgeable. My oversized area rug had never been professionally cleaned and is over 25 years old. When we moved to Lincoln 4 years ago this rug gets used everyday with grandkids, a dog, five people living in the house. Wasn’t sure they could bring it back to life but they…
Great service and made our rug look new again
James and his team are top notch! They worked hard to clean, re fringe and sew new borders onto my fraying rug and they completed the job quickly ( I had company coming). I’m so impressed with their fantastic customer service and quality of work and recommend them highly.
Randall was friendly and professional. He has cleaned both mine and my father’s home before, so I knew he was do a good job again. We’ll follow up with my father’s home soon. Thanks, again. Another bang up job by Randall at my father’s house. He helped with moving furniture which was great. Consequently, he was…
My rug was cleaned properly and professionally. It was definitely worth it.
Our little Chihuahua made too many accidents on our nice wool rug. I found “The Rug Specialist” online. Read the reviews and decided to go with them. I dealt with James who was extremely helpful. He explained their entire process so I knew what our expectations were. They cleaned my rug and it turned out great. Just…
Excellent service, extremely polite… great prices too!
Excellent service
The team at The Rug Specialists were great to work with. They even took care to lay our rug flat to dry so it did not have any issues laying flat on my floor once it was cleaned. Highly recommend this business.
What a fantastic find. I did not think this kind of business existed anymore. James and The Rug Specialists are real pros. They really care about their customers and do outstanding work. I cant' say enough about the service, from start to finish. Took an older area rug and made it look new again. We will be regular…
Great service and high quality rug cleaning at the most reasonable prices ever from James and The Rug Specialists! Highly recommend!!
Jacob was on time very professional. Didn’t leave until I was happy with rugs placement. My cream color couch looks brand new.
James and his family are amazing. Looking forward to doing business with them in the future.
They did an excellent job cleaning our huge area rug. We have 2 small kids and a dog and our rug was looking worn down. Now it looks like a brand new rug again. They were very responsive and have great customer service. The best part was that they picked up our rug for cleaning and then delivered it back to us. I…
Oh man, where to even start!! James and his entire crew are superstars! Every rug I’ve sent them, they’ve gone above and beyond to clean, and they look amazing! Seriously, if you want your rug cleaned, or amazing customer service, look no further, the Specialists are the pros, they’ll take care of you, AND any work…
Excellent, responsive, best results ever achieved from a professional carpet cleaning service. Impressed with the attention to detail. Our area rug pops with color now and is super clean. Recommend highly. Super happy!😊🤸♂️
Brought in a very expensive 8x10 wool rug to be cleaned. I have never had it cleaned before and let me tell you. It looks as good as the day I bought it. Very professional and the nicest people ever. 1000% recommend
Great Service and great price! I will definitely use their services again. I’m extremely pleased
I really like your demeanor, your approach, your communication, your professionalism, the quality of your work, and on and on! I am SO glad I located you - you really do rock and I will be calling when I next need some rug cleaning assist! You guys take good care and be safe!!
The Rug Specialists did a fantastic job on my area rug. The rug was cleaned at their warehouse. It was a much deeper clean than what you would receive from an in-home steam cleaning. I had a pet stain on an area and they did an exceptional job of cleaning the stain and getting the smell out of the rug. I recommend…
This company did an outstanding job cleaning an older wool rug and a hallway runner that were both dirty, dusty and covered with dog hair. I thought the color of the area rug was navy blue but after these guys cleaned it the color is actually a rich deep azure blue. Just beautiful. I'm very happy and I can…
Excellent job at a good price.
We have 5 dogs and as you can imagine the rugs are often the most hit by bathroom accidents from those dogs. We kept buying new rugs instead of getting the ones we had washed, but I liked the current rugs. And google helped me find The Rug Specialists. Everyone I spoke with nice and friendly. They answered all my…
This company was a pleasure to deal with. They cleaned all my area rugs, two room-sized, one medium, three runners, and 6 small rugs. They were careful and prompt with pickup and delivery (the living room rug, a Chinese Oriental, is big and very heavy). They don't just run rugs through machines, but hand-clean too…
Took my lamb skin rugs to get them cleaned, 1 of the rugs had a spot on it but the Specialists got it out for me that I thought wouldn’t come out! My rugs came back to me better than they looked when I bought them, so fluffy and white! Great job guys!
I am so grateful, I called the Rug Specialist to clean my rug. My dog went pee on my favorite rug. And I was so worried, I would have to throw my rug away. They came and picked up the rug. I was so grateful I didn’t have to drop it off because it’s too heavy for me. They cleaned it in such a short time and when they…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Area rug cleaning | 139 | $164–$398 |
| General carpet cleaning | 124 | $196–$409 |
| Pet stain & odor removal | 40 | — |
| Upholstery cleaning | 17 | $196–$415 |
| Carpet steam cleaning | 8 | $170–$347 |
| Deep clean | 2 | — |
