Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Google reviewers rate The Rug Specialists 4.9 out of 5 based on 513 reviews, with the owner responding to 99% of feedback. Customers frequently praise the team for punctuality, professional communication, and effective cleaning of carpets, rugs, and tile floors. While most experiences are positive, some low-star reviews cite issues with inadequate cleaning results for specific materials, unexpected credit card fees, and difficulties resolving complaints regarding refunds or service errors.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
513 Google reviews we collected
Phrases our text analysis found in 442 written reviews
Price verdicts customers left with their Google review
Middle half of what 172 customers paid ($247–$614) · gold mark = category median.
How often each topic comes up in the written reviews
We read 442 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Josh and his partner did a fantastic job juggling all the pieces in order to clean and dry the entire rug before placing it back on our wood floor.”
“…ool and pretend to be a good guy, Italian like us…but they provide an awful service and when you ask for a refund they will play you, theyll stop repl…”
“The guys were friendly and professional, and both the sectional and the rug look amazingly clean.”
“we highly recommend the rug specialist for any of your rug cleaning needs.”
“They treated it so that any new moths that try to eat it will stay away due to the taste of the wool.”
“We had a large area rug as well as the 3-piece sectional that sits on top of the rug cleaned on-site the same day.”
“Great to have a reliable, skilled carpet cleaner at a reasonable price.”
“Brought in a very expensive 8x10 wool rug to be cleaned.”
“Excellent service, fantastic results, great communication.”
“Terence brought back my rug to me, rolled it out, i can honestly say, "it looks brand new".”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired The Rug Specialists for 6 kinds of job. Pick one to see what they paid and said.
A couple glitches however James made right by everything. Our rugs look wonderful, very bright again. We are throughly satisfied. Thank you so much. We will use you again, I’ll also refer my friends and neighbors to you.
Josh cleaned carpets and tile floors. He did a great job, spending the necessary time to make the floors look great!
They cleaned our wool carpets and my difficult viscose rug. They did a wonderful job. Highly recommend
James is always so nice and cooperative. Our rugs come back like new. Terence remembered us from our last cleaning. Very happy. Good value
I couldn’t be happier with The Rug Specialists! Everyone I talked with and who came to my home were professional and so friendly! I will definitely be using them again! Picture on the left is before cleaning….the colors really pop now!
Hi James, we wanted to let you know that Josh (not sure of his name) did an amazing job cleaning our master bedroom carpet and both of our couches. They look great. He was so friend and knowledgeable. We look very forward to having you do this work next year. Thank you for your great service. Gary & Judi
| Job | Reviews | Category typical |
|---|---|---|
| Area rug cleaning | 139 | $164–$398 |
| General carpet cleaning | 124 | $196–$409 |
| Pet stain & odor removal | 40 | — |
| Upholstery cleaning | 17 | $196–$415 |
| Carpet steam cleaning | 8 | $170–$347 |
| Deep clean | 2 | — |
4.9 ★★★★★ 513 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Josh did great job and was very professional.
Thank you so much!
We had a large area rug as well as the 3-piece sectional that sits on top of the rug cleaned on-site the same day. Josh and his partner did a fantastic job juggling all the pieces in order to clean and dry the entire rug before placing it back on our wood floor. The guys were friendly and professional, and both the sectional and the rug look amazingly clean. We will definitely use The Rug Specialists again.
Wonderful people to work with.
Thank you so much!
My rug looks brand new!! The pick up and return was On time and done with care
That’s great. We are so happy the rug looks great for you. Thank you for the review!
A couple glitches however James made right by everything. Our rugs look wonderful, very bright again. We are throughly satisfied. Thank you so much. We will use you again, I’ll also refer my friends and neighbors to you.
Thank you so much Peggy! We are glad you were happy with the end result! Thank you for the review.
Great job today Josh cleaning our carpets. Lots of attention to detail. I've used them for a number of years and will continue to do so.
We are so glad everything turned out great for you. Thank you for the review.
I was very impressed with the exceptional Customer Service both on the phone, they actually answer their phone, as well as the gentleman that came and cleaned the carpet. It looks brand new, and I was very pleased I definitely recommend the carpet specialist
Thank you Cathy! That means a lot. We are so glad you are happy with everything. Thank you for the review!
Josh cleaned carpets and tile floors. He did a great job, spending the necessary time to make the floors look great!
Awesome! Thank you so much for the review. We are glad you were happy with everything!
The Specialist with James is the very best. Just had the carpets cleaned (9/17) and literally they look and feel brand new, really, really; James said he has the latest in cleaning equipment. His business is expanding and he is training techs. This time Joe was with him and he was great; he even fixed the legs on my chaise which I didnt know were loose. I highly recommend this service. Carole
Thank you so much for the review!
They cleaned our wool carpets and my difficult viscose rug. They did a wonderful job. Highly recommend
We truly appreciate it so much! Viscose is a difficult fiber to clean. We are glad you were happy with the results!
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
