How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%93+6.6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREThe Rug Specialists
Rancho Cordova, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #13Position by Experts Score among all companies we track in this category. of 39 grout cleaning · 4.9★ from 513 Google reviews
Report card
Percentile vs other grout cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Reviews for your job
Customers hired The Rug Specialists for 6 kinds of job.
The Rug Specialists for general carpet cleaning
Clear ✕All 124 Google reviews tagged “General carpet cleaning” · showing 60
Josh did great job and was very professional.
They cleaned our wool carpets and my difficult viscose rug. They did a wonderful job. Highly recommend
I couldn’t be happier with The Rug Specialists! Everyone I talked with and who came to my home were professional and so friendly! I will definitely be using them again! Picture on the left is before cleaning….the colors really pop now!
Hi James, we wanted to let you know that Josh (not sure of his name) did an amazing job cleaning our master bedroom carpet and both of our couches. They look great. He was so friend and knowledgeable. We look very forward to having you do this work next year. Thank you for your great service. Gary & Judi
James has been providing outstanding cleaning for my home for several years. Our carpets and tile always look brand new! Highly recommend The Rug Specialists.
Excellent! The care Josh took for attention to furniture legs and everything else was excellent! Highly recommend The Rug Specialists! Thank you for the complete satisfaction!
Josh arrived on time; He was super friendly, helpful, and diligent. Our job was a big one with 3 flights of stairs, 2 hallways, and 3 rooms. Josh did an A+++ job! Definitely would use The Rug Specialists again. We are very happy with the results! Highly recommend!
The Rug Specialists is an absolutely outstanding company! When I called to have my area rug cleaned for a party on short notice, James came that same hour to pick the rug up. They then cleaned it so beautifully and thoroughly, getting out all stains. 36 hours later they delivered my lovely looking rug! The whole…
James and his crew have been cleaning our carpets for 22+ years. They are absolutely the best. Kind, reliable, professional and always do a great job. If you have rugs or carpets that need cleaning, definitely call them!
We had three large area rugs cleaned after a move. Service was fantastic and the rugs look great.
Josh arrived on time and went thru the procedure completely. He did the job completely and accurately. He was very professionally trained 1000% PROFESSIONAL
Professional, courteous, did a great job on my carpet. Very happy! Thank you!
He removed ink stain from beige carpet. He did a really good job!
They came out and shampooed my stairs and did a fabulous job. I recommend this company, James and Josh are really nice and genuinely want to do a good job.
The best ever. Josh is a great person. Did a nice job.
Rugs looked brand new! Just what I needed!
The two men were great, on time, polite, did their job and left. Very personable and did a wonderful job.
There are very prompt in letting you know when they are arriving. They are pleasantly professional when setting up and preparing to clean. From setting out bumpers to protect the walls and furniture from the hoses to making sure no water sits to long, from over spray on the adjacent floor. We're happy with the…
Josh was the technician and performed his duties excellently and in a timely manner.
Josh did a fantastic job!!! He listened to my concerns and the carpet came out looking great.
The guys did a fantastic job and were amazingly quick while working as a pair. They were also both very nice and totally professional. I’m always impressed when I use The Specialists.
Mark was so nice! He introduced himself, got right to work, kept the areas clean and asked to have the areas check before calling it a day! Reworked any areas I was unsure of without question! The customer really comes first! Thanks so much Mark!!
Joshua was conscientious, and through. Rugs look oompletely clean! Thank you so much.
Josh did a fantastic job! Super thorough! Very, very polite. Incredibly hard worker!
Josh, with The Rug Specialists, cleaned four rooms of carpeting and hallways as well as our living room furniture about two weeks ago. He is a perfectionist and spent over 4 hours doing an excellent job. Afterwards, our carpets looked almost new again and our furniture looked fresh! Just before moving into our house…
I couldn’t be happier with this service. Josh was on time, courteous, understood my needs and did an excellent job! I highly recommend The Rug Specialist!!
Amazing Job! My rug came back looking like the day I got it. I was so happy because it had been looking old and dingy.
Josh and Mark did a wonderful job! Efficient, attention to detail(protecting woodwork/furniture), stains I thought might not come out are completely gone. Absolutely recommend!
Josh & Mark were professional, careful, timely & courteous. Our carpets & staircase look great. Thank you!
I had two Turkish rugs that needed to be cleaned as well as a couch and carpet that needed to be steam cleaned. My Turkush rugs look beautiful now and Josh did an amazing steam cleaning job.
Great guys and great service! James, Josh and Mark are the best!
Incredible service and great results thank you!!
Service was great, prompt and pleasant. The rugs are like new.
Josh did a great job cleaning the carpet on the stairs and 2 rooms. The carpet looks really good.
Very respectful and accommodating. Was able to get same day service, which I wasn’t expecting. They were on time and texted when they were on the way. Nothing like fresh clean carpet!
Will rug just picked up by Victor? Should be returned within one week. So far business transactions have been great
Very professional, great attitude with a smile.
Every time I need my rug or a couch cleaned I call Rug Specialists. James and his staff are not only nice but they do a really good job. He has gone above and beyond for us!
Josh Byrne. Very good at what he did and he explained everything to me it was nice having you in my house. I would highly recommend him and the company.
They were super professional and did a great job
Amazing service, carpets were cleaned thoroughly and the technician was great. 100% recommend
Very professional and knowledgeable. Kept us informed in terms of arrival time and did a great job on our carpets.
Excellent service and great pricing. The technician was thorough and friendly! We will definitely be using The Rug Specialists again!
Josh and Victor were courteous, efficient, and did a great job cleaning 1000 square feet of tile flooring. I would recommend Rug Specialists to do your rug and floor special cleaning.
Great to have a reliable, skilled carpet cleaner at a reasonable price. Did a great job removing pet'spots'. A+++
Great job, it's like new now!!!!
From scheduling to job day service it was an easy and seamless process. Randall was a great tech and did a great job.
Rug Specialists has been a reliable service for my very special rugs for many years.
We had the pleasant experience of dealing with the Rug Specialists to get our rugs cleaned. They were professional and friendly and returned our rugs looking great. We were especially pleased that they kept us appraised of their arrival times so that we always knew when to expect them. Very thoughtful.
James is very professional and he even delivered what appeared to be a brand new rug!!!! The best rug cleaning experience I have ever had!!!! Sincerely, thank you James it's really hard to come across customer service and satisfaction now a days!!!! Keep going!!!!
Randy was friendly and very detail orientated, each area was cleaned and looks like new! Highly recommend The Rug Specialists!!!
Randal does an outstanding job.
Friendly, consistently thorough
We've used The Rug Specialists several times. The service and professionalism is always top-notch. It was the first time Josh cleaned our carpets. We had 4 rooms, 20 stairs and protective spray. He did a great job!
Worker arrived on time. I was impressed with the equipment. He worked fast and efficiently.
Randall was prompt and completed the job efficiently. He is a pleasure to work with.
Perfect. Fast, professional service, and my area rug looks brand new! I’ve already had my neighbors over to see and recommend The Rug Specialists to them.
James and Josh are both extremely personable. They only settle for the best and strive to make you as a customer happy and someone who will think of The Rug Specialist first for their or their friends rug needs. I highly recommend this company.
The rug looks new! Rug Specialists picked up the rug (Randy) cleaned it and then returned it (Josh). Everyone was pleasant and professional. What more could I ask for? I highly recommend !
The Rug Specialists did an excellent job on my pet stained rug - it looks perfect again and absolutely NO smell! Amazing! James put the rug back in place with a new pad and the room looks great again! Thank you Rug Specialists!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Area rug cleaning | 139 | $164–$398 |
| General carpet cleaning | 124 | $196–$409 |
| Pet stain & odor removal | 40 | — |
| Upholstery cleaning | 17 | $196–$415 |
| Carpet steam cleaning | 8 | $170–$347 |
| Deep clean | 2 | — |
